Ajio

Ajio Customer Care

Address: 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India

Email ID: customercare@ajio.com

Phone No: 1800-889-9991

Website : https://www.ajio.com/


Latest Judgments

Total 33 Consumer Court Cases Against Ajio.

Punjab

AJIO RELIANCE RETAIL LIMITED V/S VIJAY KUMAR

Jio   Ajio   Reliance Retail  

Court Name: Jalandhar

Appelant Advocate

Respondant Advocate

Distt Consumer Disputes Redressal CommissionLadowali Road, District Administrative Complex,2nd Floor, Room No - 217 JALANDHAR (PUNJAB) Complaint Case No. CC/315/2023( Date of Filing : 08 Aug 2023 )1. VIJAY KUMARN.K. 168E CHARANJIT PURA, JALANDHARJALANDHARPUNJAB...........Complain...

Case Number: 315

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Date of Filing: 08-08-2023

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Date of Upload: 22-09-2023

Andhra Pradesh

Case Number: 103

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Date of Filing: 25-11-2022

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Date of Upload: 25-08-2023

Delhi

AJIO V/S MS. SANDEEP KAUR

Jio   Ajio  

Court Name: East Delhi

Appelant Advocate RAM KRISHAN

Respondant Advocate

Case No. :- EA/1/2023 (In CC No. 36/2022)Date :- 30.07.2023Present :- Sh. Ram Kishan Advocate for ComplainantHe submits that payment has been received and the matter be disposed off as settled as amount of Rs. 12000/- has been received. Heard. Allowed. Matter is disposed off as...

Case Number: 1

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Date of Filing: 11-01-2023

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Date of Upload: 01-08-2023

Haryana

Managing Director, Ajio.com V/S Aastha

Jio   Ajio  

Court Name: Fatehabad

Appelant Advocate In Person

Respondant Advocate N.S Malik

Case Number: 307

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Date of Filing: 03-12-2021

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Date of Upload: 24-07-2023

Karnataka

The Managing Director Ajio Online Mumbai V/S Anitha D/o. Somareddy Patil

Jio   Ajio  

Court Name: Raichur

Appelant Advocate Smt. Vijayalakshmi

Respondant Advocate

Case Number: 49

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Date of Filing: 01-12-2022

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Date of Upload: 24-07-2023

Orissa

Managing Director,AJIO,C/o Reliance Retail Ltd V/S Pritam Kumar Jena

Reliance   Jio   Ajio   Reliance Retail  

Court Name: Cuttak

Appelant Advocate B K Sinha & associates

Respondant Advocate None

IN THE COURT OF THE DIST. CONSUMER DISPUTES REDRESSAL COMMISSION,CUTTACK.C.C.No.77/2023 Pritam Kumar Jena, S/O:Bijay Kishor Jena,At:Pithapur,P.S:Badambadi, Cuttack-753001. ... Complainant. Vrs.The Managing Director,Ajio,C/o: Reliance Retail Ltd., Wj88+P54,29th Main Rd., Old Mandi...

Case Number: 77

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Date of Filing: 10-03-2023

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Date of Upload: 15-07-2023

Madhya Pradesh

AJIO RELIANCE RETAIL LTD V/S VIKASH RAJ LOHIYA

Reliance   Jio   Ajio   Reliance Retail  

Court Name: Morena

Appelant Advocate GOVIND SHARMA

Respondant Advocate

Case Number: 52

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Date of Filing: 27-02-2020

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Date of Upload: 28-06-2023

Punjab

AJIO, Reliance Retail Limited V/S Vikas Kumar Kamboj

Reliance   Jio   Ajio   Reliance Retail  

Court Name: Firozpur

Appelant Advocate Mohan Singh Tanwar

Respondant Advocate

Case Number: 290

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Date of Filing: 03-11-2022

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Date of Upload: 09-05-2023

Delhi

Ajio V/S Anil Kumar

Jio   Ajio  

Court Name: West Delhi

Appelant Advocate

Respondant Advocate

BEFORE THE CONSUMER DISPUTES REDRESSAL COMMISSION-III (WEST)C-150-151, COMMUNITY CENTRE, JANAKPURI,NEW DELHI-110058CASE NO. 124/2023IN THE MATTERS OF:-Anil Kumar ……COMPLAINANTVERSUSAJIO ……OPPOSITE PARTYCoram:SONICA MEHROTRA (PRESIDENT)RICHA JINDAL (M...

Case Number: 23

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Date of Filing: 23-03-2023

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Date of Upload: 16-05-2023

Punjab

AJIO, Reliance Retail Limited V/S Sandeep Kumar

Reliance   Jio   Ajio   Reliance Retail  

Court Name: Firozpur

Appelant Advocate R.K Dua

Respondant Advocate

Case Number: 291

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Date of Filing: 13-07-2021

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Date of Upload: 20-03-2023

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Common FAQ

Question : Am I eligible to file case against Ajio in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Ajio ?

Answer : A complaint may be made against Ajio under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to file complaint against Ajio Online Shopping


Step 1

Contact Ajio Customer Care Number - 1800-889-9991 to register your complaint. You can also email to the customercare@ajio.com to file a written complaint. Don't forget to include the product details and order number.
Clearly explain the issue you are facing and ask them for a resolution or explanation of the problem. At last don't forget to note the complaint number.

Give Ajio customer care a reasonable amount of time (nearly 5-10 days) to solve your complaint.

If your issue is not resolved satisfactorily, consider escalating the matter.
Step 2

Contact Consumer Court

If your complaint remains unresolved even after contacting to the Ajio Customer Care, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Ajio.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.
FAQ

I haven't received any response from Ajio?
Ajio will not process a request unless the order details are valid. Please double-check and ensure that you have mentioned the correct order details.

Amount got debited from my account but I did not receive an Order ID?
Sometimes, the amount might be debited from your side but wouldn't have been received at the merchant end. In that case you need to send an email at customercare@ajio.com and they will sort it out for you.

I don't agree with Ajio decision?
If you have received a decision from Ajio that you don't agree with, you have the right to escalate your case to Consumer Forum.

Ajio agreed to refund but I still haven't received it, is there anything I can do?
You can contact Ajio customer care directly on the above number to check on the status of your refund.