Ajio

Ajio Customer Care

Address: 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India

Email ID: customercare@ajio.com

Phone No: 1800-889-9991

Website : https://www.ajio.com/


Latest Judgments

Total 33 Consumer Court Cases Against Ajio.

Karnataka

AJIO V/S KHAZI MD ATHAULLAH

Jio   Ajio  

Court Name: Raichur

Appelant Advocate

Respondant Advocate

Case Number: 33

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Date of Filing: 29-08-2022

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Date of Upload: 17-12-2022

Kerala

AJIO V/S Jaison V C

Jio   Ajio  

Court Name: Kottayam

Appelant Advocate Emmanuel Cyriac

Respondant Advocate

Consumer Disputes Redressal Forum, KottayamKottayamComplaint Case No. CC/276/2021( Date of Filing : 19 Nov 2021 )1. Jaison V CVettickal House, Aruvithura P O Erattupetta Pin.686122Kerala...........Complainant(s)Versus1. AJIOThe Managing Director, AJIO, c/o Reliance Retail Limited...

Case Number: 276

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Date of Filing: 19-11-2021

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Date of Upload: 02-03-2023

Delhi

AJIO V/S MS. SANDEEP KAUR

Jio   Ajio  

Court Name: East Delhi

Appelant Advocate

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION (EAST)GOVT. OF NCT OF DELHICONVENIENT SHOPPING CENTRE, FIRST FLOOR, SAINI ENCLAVE, DELHI – 110 092C.C. No. 36/2022Ms. Sandeep KaurD-39, Shakarpur, East DelhiNew Delhi-110092….ComplainantVersusAjioC/o Reliance Retail Lim...

Case Number: 36

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Date of Filing: 24-01-2022

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Date of Upload: 28-09-2022

Andhra Pradesh

AJIO c/o Seller/Consignor Reliance Retail Ltd., Rep. by its Authorised Person, V/S Vaka Lakshmi Pravallika

Reliance   Jio   Ajio   Reliance Retail  

Court Name: East Godavari

Appelant Advocate Sri.Gorusu Raja Keerthi

Respondant Advocate Sri.Yanamala Ramam

Case Number: 19

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Date of Filing: 08-04-2022

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Date of Upload: 01-09-2022

Telangana

Ajio .com V/S S.Monisha Mary

Jio   Ajio  

Court Name: Hyderabad

Appelant Advocate

Respondant Advocate

Case Number: 155

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Date of Filing: 02-03-2021

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Date of Upload: 13-09-2022

Gujarat

AUTHORISED DEALER PIAJIO VEHICLE PRA.LTD V/S ASHOKBHAI GABHABHAI CHAMAR

Jio   Ajio  

Court Name: Sabar kantha

Appelant Advocate M.H.SUTARIYA

Respondant Advocate G.K.BHAVSAR, D.H.RAVAL

Case Number: 21

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Date of Filing: 21-01-2021

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Date of Upload: 23-07-2022

Kerala

AJIO V/S Jose Jacob

Jio   Ajio  

Court Name: Kottayam

Appelant Advocate

Respondant Advocate

Consumer Disputes Redressal Forum, KottayamKottayamComplaint Case No. CC/281/2021( Date of Filing : 23 Nov 2021 )1. Jose JacobThundiyil House, Kallara South P O Kottayam.KottayamKerala...........Complainant(s)Versus1. AJIO3rd floor, Court house, Lokmanya Tilak marg, Dhobi tatoo, ...

Case Number: 281

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Date of Filing: 23-11-2021

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Date of Upload: 12-08-2022

Karnataka

Ajio Online Store V/S MD. Qizar Hassan S/o M.A Muqeem

Jio   Ajio  

Court Name: Bidar

Appelant Advocate In person

Respondant Advocate Exparte

Case Number: 49

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Date of Filing: 19-07-2021

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Date of Upload: 05-05-2022

Kerala

AJIO.COM V/S Ananthu S Babu

Jio   Ajio  

Court Name: Pathanamthitta

Appelant Advocate

Respondant Advocate

Case Number: 58

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Date of Filing: 24-03-2021

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Date of Upload: 17-05-2022

Haryana

AJIO C/o Reliance Retail Limited V/S Sonia

Reliance   Jio   Ajio   Reliance Retail  

Court Name: Karnal

Appelant Advocate Lalit Kansal

Respondant Advocate

BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, KARNAL. Complaint No. 263 of 2021 Date of instt.07.06.2021 Date of Decision:14.03.2022Sonia @ Richa Gupta wife of Shri Ashish Gupta, resident of house no.188, Sector-14, Karnal. …….Complainant. VersusA...

Case Number: 263

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Date of Filing: 07-06-2021

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Date of Upload: 15-03-2022

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Common FAQ

Question : Am I eligible to file case against Ajio in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Ajio ?

Answer : A complaint may be made against Ajio under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to file complaint against Ajio Online Shopping


Step 1

Contact Ajio Customer Care Number - 1800-889-9991 to register your complaint. You can also email to the customercare@ajio.com to file a written complaint. Don't forget to include the product details and order number.
Clearly explain the issue you are facing and ask them for a resolution or explanation of the problem. At last don't forget to note the complaint number.

Give Ajio customer care a reasonable amount of time (nearly 5-10 days) to solve your complaint.

If your issue is not resolved satisfactorily, consider escalating the matter.
Step 2

Contact Consumer Court

If your complaint remains unresolved even after contacting to the Ajio Customer Care, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Ajio.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.
FAQ

I haven't received any response from Ajio?
Ajio will not process a request unless the order details are valid. Please double-check and ensure that you have mentioned the correct order details.

Amount got debited from my account but I did not receive an Order ID?
Sometimes, the amount might be debited from your side but wouldn't have been received at the merchant end. In that case you need to send an email at customercare@ajio.com and they will sort it out for you.

I don't agree with Ajio decision?
If you have received a decision from Ajio that you don't agree with, you have the right to escalate your case to Consumer Forum.

Ajio agreed to refund but I still haven't received it, is there anything I can do?
You can contact Ajio customer care directly on the above number to check on the status of your refund.