Ajio

Ajio Customer Care

Address: 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India

Email ID: customercare@ajio.com

Phone No: 1800-889-9991

Website : https://www.ajio.com/


Latest Judgments

Total 33 Consumer Court Cases Against Ajio.

Chandigarh

AJIO, C/o Reliance Retail Ltd. V/S Shobhita Singh

Reliance   Jio   Ajio   Reliance Retail  

Court Name: DF-II

Appelant Advocate Ravi Inder Singh

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION-IIU.T. CHANDIGARHConsumer Complaint No.:426/2020Date of Institution:01.09.2020Date of Decision:19.10.2021Shobhita Singh w/o Sh.Ravi Inder Singh r/o H.No.151, Sector 33-A, Chandigarh ... Complainant.VersusAJIO c/o Reliance Retail Lim...

Case Number: 426

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Date of Filing: 08-09-2020

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Date of Upload: 22-10-2021

Haryana

AJIO V/S Eshank

Jio   Ajio  

Court Name: Gurgaon

Appelant Advocate In Person

Respondant Advocate

Case Number: 270

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Date of Filing: 26-03-2021

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Date of Upload: 03-11-2021

Chandigarh

M/s AJIO V/S Jasmeet Singh Kang

Jio   Ajio  

Court Name: DF-I

Appelant Advocate Complainant in person

Respondant Advocate

District Consumer Disputes Redressal Commission-I, U.T., Chandigarh CONSUMER COMPLAINT NO. 384 OF 2020Jasmeet Singh Kang Vs M/s AJIO C/o Reliance Retail Limited & anr. BEFORE: SURJEET KAUR, PRESIDING MEMBER SURESH KUMAR SARDANA, MEMBERPRESENT: Sh.Gursharan Singh Kang, Authori...

Case Number: 384

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Date of Filing: 24-09-2020

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Date of Upload: 30-12-2020

Chandigarh

M/s AJIO V/S Gursharan Singh Kang

Jio   Ajio  

Court Name: DF-I

Appelant Advocate Complainant in person

Respondant Advocate

District Consumer Disputes Redressal Commission-I, U.T., Chandigarh CONSUMER COMPLAINT NO. 383 OF 2020Gursharan Singh Kang Vs M/s AJIO C/o Reliance Retail Limited & anr. BEFORE: SURJEET KAUR, PRESIDING MEMBER SURESH KUMAR SARDANA, MEMBERPRESENT: Complainant in person.Sh.Sanji...

Case Number: 383

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Date of Filing: 24-09-2020

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Date of Upload: 30-12-2020

Karnataka

AJIO V/S Shankara Prasad.K.L.

Jio   Ajio  

Court Name: Mysore

Appelant Advocate INPERSON

Respondant Advocate Sri.MNP

DISTRICT CONSUMER DISPUTES REDRESSAL FORUM MYSURUNo.1542 F, Anikethana Road, C and D Block, J.C.S.T. Layout, Kuvempunagara,Kuvempunagara, (Behind Jagadamba Petrol Bunk), Mysuru-570023Complaint Case No. CC/414/2018( Date of Filing : 09 Nov 2018 )1. Shankara Prasad.K.L.S/o R.L.Nara...

Case Number: 414

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Date of Filing: 09-11-2018

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Date of Upload: 02-06-2020

Uttar Pradesh

PIAJIO WHEELS V/S BRIJESH PRATAP

Jio   Ajio  

Court Name: Azamgarh

Appelant Advocate RAKESH SINGH

Respondant Advocate

Case Number: 41

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Date of Filing: 13-02-2018

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Date of Upload: 06-12-2018

Gujarat

AUTHORISED DEALER PIAJIO VIHCLE PRA.LTD V/S ASHOKBHAI GABHABHAI CHAMAR

Jio   Ajio  

Court Name: Sabar kantha

Appelant Advocate A.S.BHATT , L.I.ZALA

Respondant Advocate J.A.MANSURI

Case Number: 16

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Date of Filing: 20-05-2016

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Date of Upload: 02-12-2016

Uttar Pradesh

Pajio Vehiklars Pvt. Ltd. etc. V/S Rajaram

Jio   Ajio  

Court Name: Firozabad

Appelant Advocate

Respondant Advocate

Case Number: 88

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Date of Filing: 06-01-2014

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Date of Upload: 03-09-2016

Maharashtra

manegar egal auto piaajio vekal pr.ltd. V/S Lsxman masnaji toke

Jio   Ajio  

Court Name: Nanded

Appelant Advocate ADV.U.L.Kasbe

Respondant Advocate

District Consumer Reddressal Forum , NandedDistrict Consumer Forum , Visava Nagar, V.I.P. Road, NandedComplaint Case No. CC/09/257 1. Lsxman masnaji toke davangir tq deglur dist nanded.NandedMaharastra ...........Appellant(s)Versus.1. manegar egal auto piaajio vekal pr.ltd. Joty ...

Case Number: 9

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Date of Filing: 16-11-2009

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Date of Upload: 30-11--0001

Gujarat

VELAJI SOMAJIO CHUDHRI V/S UNITED INDIA INS. CO. LTD

Jio   Ajio  

Court Name: StateCommission

Appelant Advocate V.P. NANAVATI

Respondant Advocate

Case Number: 2

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Date of Filing: 05-06-2002

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Date of Upload: 11-11-2019

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Common FAQ

Question : Am I eligible to file case against Ajio in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Ajio ?

Answer : A complaint may be made against Ajio under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to file complaint against Ajio Online Shopping


Step 1

Contact Ajio Customer Care Number - 1800-889-9991 to register your complaint. You can also email to the customercare@ajio.com to file a written complaint. Don't forget to include the product details and order number.
Clearly explain the issue you are facing and ask them for a resolution or explanation of the problem. At last don't forget to note the complaint number.

Give Ajio customer care a reasonable amount of time (nearly 5-10 days) to solve your complaint.

If your issue is not resolved satisfactorily, consider escalating the matter.
Step 2

Contact Consumer Court

If your complaint remains unresolved even after contacting to the Ajio Customer Care, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Ajio.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.
FAQ

I haven't received any response from Ajio?
Ajio will not process a request unless the order details are valid. Please double-check and ensure that you have mentioned the correct order details.

Amount got debited from my account but I did not receive an Order ID?
Sometimes, the amount might be debited from your side but wouldn't have been received at the merchant end. In that case you need to send an email at customercare@ajio.com and they will sort it out for you.

I don't agree with Ajio decision?
If you have received a decision from Ajio that you don't agree with, you have the right to escalate your case to Consumer Forum.

Ajio agreed to refund but I still haven't received it, is there anything I can do?
You can contact Ajio customer care directly on the above number to check on the status of your refund.