Oriental Insurance

Oriental Insurance Customer Care

Address: The Oriental Insurance Company Ltd., ”Oriental House”, A-25/27 Asaf Ali Road, New Delhi-110002

Email ID: gro@orientalinsurance.co.in

Phone No: 1800118485

Website : https://orientalinsurance.org.in/

Latest Judgments

Total 26551 Consumer Court Cases Against Oriental Insurance.

Rajasthan

THE ORIENTAL INSURANCE COMPANY V/S Shubham Singh Hada

Oriental Insurance Company   Oriental Insurance   The Oriental Insurance  

Court Name: Sawai Madhopur

Appelant Advocate Shereedas Singh

Respondant Advocate JITENDRA SHARMA

Case Number: 174

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Date of Filing: 10-07-2023

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Date of Upload: 07-10-2024

Maharashtra

Case Number: 23

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Date of Filing: 15-09-2023

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Date of Upload: 07-10-2024

Uttarakhand

Mr.s. Vinti Thakur V/S The Oriental Insurance Company Ltd.

Oriental Insurance Company   Oriental Insurance   The Oriental Insurance  

Court Name: StateCommission

Appelant Advocate Mr. S. P Singh

Respondant Advocate Sh. Rakesh Saini

Case Number: 2

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Date of Filing: 03-01-2022

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Date of Upload: 01-10-2024

Rajasthan

ORIENTAL INSURANCE V/S PRATIBHA SONI

Oriental Insurance  

Court Name: Bhilwara

Appelant Advocate AJAY NAHAR

Respondant Advocate NILAM BANSAL

Case Number: 7

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Date of Filing: 06-04-2022

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Date of Upload: 01-10-2024

Orissa

1.The M.M. Senapati, Manager In change, SVC, Oriental Insurance Co. Ltd. V/S Paban Kumar Jain

Oriental Insurance  

Court Name: Sambalpur

Appelant Advocate Sri. P.K.Pradhan & associates

Respondant Advocate Sri. B.K.Purohit & associates

District Consumer Disputes Redressal Commission, SambalpurNear, SBI Main Branch, SambalpurUploaded by Office AssistanceComplaint Case No. CC/46/2022( Date of Filing : 29 Jun 2022 )1. Paban Kumar Jainaged about 55 years, S/o Late Khemchand Jain R/o- near old post office utkela, Po...

Case Number: 46

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Date of Filing: 29-06-2022

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Date of Upload: 01-10-2024

Chandigarh

JAGAT RAM V/S THE ORIENTAL INSURANCE COMPANY LIMITED

Oriental Insurance Company   Oriental Insurance   The Oriental Insurance  

Court Name: StateCommission

Appelant Advocate ARJUN KUNDRA

Respondant Advocate

STATE CONSUMER DISPUTES REDRESSAL COMMISSION, U.T. CHANDIGARH[Additional Bench]Appeal No.:A/191/2024Date of Institution:30/04/2024Date of Decision:30/09/20241. The Oriental Insurance Company Limited, through its Managing Director, Regional & Head Office: A-25/27, Asaf Ali Roa...

Case Number: 191

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Date of Filing: 03-05-2024

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Date of Upload: 07-10-2024

Maharashtra

1-M.Department Manager, The Oriental Insurance Co. Li., Pune V/S Varsha Khushal Tamboli

Pune   Oriental Insurance   The Oriental Insurance  

Court Name: Nandurbar

Appelant Advocate Mr.N.B.Desai

Respondant Advocate Mr.P.M.Modak-1

Case Number: 22

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Date of Filing: 07-03-2022

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Date of Upload: 30-09-2024

Gujarat

The Oriental Insurance Co. Ltd. V/S Chandresh Ramlal Bhuptani

Oriental Insurance   The Oriental Insurance  

Court Name: Rajkot Addl

Appelant Advocate S R Jadeja

Respondant Advocate

Case Number: 798

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Date of Filing: 20-08-2024

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Date of Upload: 01-10-2024

Gujarat

Oriental Insurance Co. Ltd. V/S Manmohandas Lavjibhai Dudhtra

Oriental Insurance  

Court Name: Rajkot Addl

Appelant Advocate R L Sakhrani

Respondant Advocate S R Trivedi

Case Number: 349

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Date of Filing: 03-04-2024

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Date of Upload: 01-10-2024

Gujarat

The Oriental Insurance Co. Ltd. V/S Parsotambhai Meghrajmal Advani

Oriental Insurance   The Oriental Insurance  

Court Name: Rajkot Addl

Appelant Advocate P A Sanghvi

Respondant Advocate S R Trivedi

Case Number: 189

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Date of Filing: 13-02-2024

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Date of Upload: 01-10-2024

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Common FAQ

Question : Am I eligible to file case against Oriental Insurance in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Oriental Insurance ?

Answer : A complaint may be made against Oriental Insurance under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint againt Oriental Insurance


Step 1

Contact the Customer Care: If you are not satisfied with the service and you want to take strict action, first contact Oriental Insurance customer care on the below numbers. Mention your issue and ask them to resolve it as early as possible. But first review your insurance policy documents to know the terms and conditions related to the issue you're facing.


For any grievance or complaint

Oriental Insurance Nodal Officers.
Email: gro@orientalinsurance.co.in
Customer Service Department
The Oriental Insurance Company Ltd.,
”Oriental House”, A-25/27 Asaf Ali Road,
New Delhi-110002

For any refund related issues w.r.t Portal transactions:

portal.refunds@orientalinsurance.co.in

For Queries related to Rural and Social Insurance:

E-Mail ID :bksinha786@orientalinsurance.co.in

For Queries related to Health Insurance:

Grievances : abha.nagpal@orientalinsurance.co.in | vijaykumar.arora@orientalinsurance.co.in
PPN/Hospital related queries : delhiconvenor.ppn@orientalinsurance.co.in
Portability/Migration : gaurav.kaushik@orientalinsurance.co.in

For Queries related to Motor Insurance:

Motor Underwriting : debasismohanty@orientalinsurance.co.in
Accidental Claims : santosh.chowdhary@orientalinsurance.co.in
Legal Third Party Claims : shyam@orientalinsurance.co.in

For Queries related to Property Insurance:

Underwriting : Sudip.dutta@orientalinsurance.co.in
Claims : Usha.devi@orientalinsurance.co.in
Legal Claims : Ajay.bhati@orientalinsurance.co.in
Step 2
Collect all relevant documents and correspondence with the Customer Care and contact Oriental Insurance Nodal Officer by Email or by written Complaint on the below mentioned address, if you are not satisfied with the Oriental Insurance Customer Care response.

Oriental Insurance Nodal Officer Email ID Details:

Office : MRO1
Name : Sujata kadkade
Mobile : 996108039
Email : sujatha.karkera@orientalinsurance.co.in

Office : MRO2
Name : Ranjani Shankar Ram
Mobile : 9969108039
Email : ranjanishankar@orientalinsurance.co.in

Office : MRO3
Name : Milind Bochgire
Mobile : 8169850283
Email : milind.bochgire@orientalinsurance.co.in

Office : MRO3
Name : Milind Bochgire
Mobile : 8169850283
Email : milind.bochgire@orientalinsurance.co.in

Office : Ahemedabad
Name : Priti B Mehta
Mobile : 942903519
Email : priti.mehta@orientalinsurance.co.in

Office : Indore
Name : Dinesh Malviya
Mobile : 9827228650
Email : dinesh.malviya@orientalinsurance.co.in

Office : Pune
Name : Pramod Kumar
Mobile : 8800735936
Email : pramodkumar@orientalinsurance.co.in

Office : Vadodra
Name : Shailesh Jani
Mobile : 9429356879
Email : shailesh.jani@orientalinsurance.co.in

Office : Nagpur
Name : V D Chinchkhede
Mobile : 9822468098
Email : varsha.c@orientalinsurance.co.in

Office : Raipur
Name : Ritika Deoras
Mobile : 9407655028
Email : ritika.deoras@orientalinsurance.co.in

Office : NRO1
Name : Sonia Gosain
Mobile : 9873296604
Email : sonia.gosain@orientalinsurance.co.in

Office : Lucknow
Name : Vibha Srivastava
Mobile : 9452142303
Email : vibha.srivastava@orientalinsurance.co.in

Office : Chandigarh
Name : Gurupdesh Kaur
Mobile : 9463049943
Email : gurupdesh.kaur@orientalinsurance.co.in

Office : Jaipur
Name : Rajesh Bagari
Mobile : 9650065139
Email : bagari_rajesh@orientalinsurance.co.in

Office : Dehradun
Name : R C Arya
Mobile : 8057221115
Email : rcarya@orientalinsurance.co.in

Office : Ambala
Name : Jyoti Dandona
Mobile : 9988885583
Email : jyoti.dandona@orientalinsurance.co.in

Office : NRO2
Name : Sushma Singhal
Mobile : 911183860
Email : sushmasinghal@orientalinsurance.co.in

Office : Kolkata
Name : Chaitali Banerjee
Mobile : 9830111327
Email : chaitali.banerjee@orientalinsurance.co.in

Office : Guwahati
Name : PC ojha
Mobile : 9435709388
Email : pc.ozah@orientalinsurance.co.in

Office : Patna
Name : Kamlesh Prasad
Mobile : 7991106158
Email : kamlesh.prasad@orientalinsurance.co.in

Office : Bhubn
Name : Hemant Kr.Mishra
Mobile : 9555327966
Email : hemnih@orientalinsurance.co.in

Office : Chennai
Name : s arut prakasam
Mobile : 9444980390
Email : s.arutprakasam@orientalinsurance.co.in

Office : Bangalore
Name : M Siva Kumar
Mobile : 9845189879
Email : msivakumar@orientalinsurance.co.in

Office : Hyderabad
Name : Rachna Thapar
Mobile : 9391011044
Email : rachna.thapar@orientalinsurance.co.in

Office : Cochin
Name : Sheela Devi R
Mobile : 9400795546
Email : sheeladevi.r@orientalinsurance.co.in

Office : Coimbatore
Name : Sherja j
Mobile : 9043392670
Email : Sherjaj@orientalinsurance.co.in

Office : Vizag
Name : C.BhaskaraSastry
Mobile : 9492046725
Email : bhaskar.sastry@orientalinsurance.co.in

Office : Hubli
Name : S Vijayasri
Mobile : 9986647856
Email : vijayasri@orientalinsurance.co.in

Office : Madurai
Name : S Sankaralingam
Mobile : 9442525523
Email : s.sankaralingam@orientalinsurance.co.in

Office : CBRO N.D.
Name : Renu Meena
Mobile : 9810378326
Email : renu.meena@orientalinsurance.co.in
Step 3
If you are dissatisfied with the Oriental Insurance Nodal Officer response, you can contact the Insurance Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Oriental Insurance Ombudsman List
Step 4
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Oriental Insurance.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.

Oriental Insurance Corporate Office :

The Oriental Insurance company limited,
Corporate Office,Block - 4, Plate-A,NBCC Office Complex, Kidwai Nagar East,
New Delhi - 110023.