Procedure to File Complaint againt Oriental Insurance

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Step 1

Contact the Customer Care: If you are not satisfied with the service and you want to take strict action, first contact Oriental Insurance customer care on the below numbers. Mention your issue and ask them to resolve it as early as possible. But first review your insurance policy documents to know the terms and conditions related to the issue you're facing.

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For any grievance or complaint

Oriental Insurance Nodal Officers.
Email: gro@orientalinsurance.co.in
Customer Service Department
The Oriental Insurance Company Ltd.,
”Oriental House”, A-25/27 Asaf Ali Road,
New Delhi-110002

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For any refund related issues w.r.t Portal transactions:

portal.refunds@orientalinsurance.co.in

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For Queries related to Rural and Social Insurance:

E-Mail ID :bksinha786@orientalinsurance.co.in

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For Queries related to Health Insurance:

Grievances : abha.nagpal@orientalinsurance.co.in | vijaykumar.arora@orientalinsurance.co.in
PPN/Hospital related queries : delhiconvenor.ppn@orientalinsurance.co.in
Portability/Migration : gaurav.kaushik@orientalinsurance.co.in

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For Queries related to Motor Insurance:

Motor Underwriting : debasismohanty@orientalinsurance.co.in
Accidental Claims : santosh.chowdhary@orientalinsurance.co.in
Legal Third Party Claims : shyam@orientalinsurance.co.in

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For Queries related to Property Insurance:

Underwriting : Sudip.dutta@orientalinsurance.co.in
Claims : Usha.devi@orientalinsurance.co.in
Legal Claims : Ajay.bhati@orientalinsurance.co.in

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Step 2
Collect all relevant documents and correspondence with the Customer Care and contact Oriental Insurance Nodal Officer by Email or by written Complaint on the below mentioned address, if you are not satisfied with the Oriental Insurance Customer Care response.

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Oriental Insurance Nodal Officer Email ID Details:

Office : MRO1
Name : Sujata kadkade
Mobile : 996108039
Email : sujatha.karkera@orientalinsurance.co.in

Office : MRO2
Name : Ranjani Shankar Ram
Mobile : 9969108039
Email : ranjanishankar@orientalinsurance.co.in

Office : MRO3
Name : Milind Bochgire
Mobile : 8169850283
Email : milind.bochgire@orientalinsurance.co.in

Office : MRO3
Name : Milind Bochgire
Mobile : 8169850283
Email : milind.bochgire@orientalinsurance.co.in

Office : Ahemedabad
Name : Priti B Mehta
Mobile : 942903519
Email : priti.mehta@orientalinsurance.co.in

Office : Indore
Name : Dinesh Malviya
Mobile : 9827228650
Email : dinesh.malviya@orientalinsurance.co.in

Office : Pune
Name : Pramod Kumar
Mobile : 8800735936
Email : pramodkumar@orientalinsurance.co.in

Office : Vadodra
Name : Shailesh Jani
Mobile : 9429356879
Email : shailesh.jani@orientalinsurance.co.in

Office : Nagpur
Name : V D Chinchkhede
Mobile : 9822468098
Email : varsha.c@orientalinsurance.co.in

Office : Raipur
Name : Ritika Deoras
Mobile : 9407655028
Email : ritika.deoras@orientalinsurance.co.in

Office : NRO1
Name : Sonia Gosain
Mobile : 9873296604
Email : sonia.gosain@orientalinsurance.co.in

Office : Lucknow
Name : Vibha Srivastava
Mobile : 9452142303
Email : vibha.srivastava@orientalinsurance.co.in

Office : Chandigarh
Name : Gurupdesh Kaur
Mobile : 9463049943
Email : gurupdesh.kaur@orientalinsurance.co.in

Office : Jaipur
Name : Rajesh Bagari
Mobile : 9650065139
Email : bagari_rajesh@orientalinsurance.co.in

Office : Dehradun
Name : R C Arya
Mobile : 8057221115
Email : rcarya@orientalinsurance.co.in

Office : Ambala
Name : Jyoti Dandona
Mobile : 9988885583
Email : jyoti.dandona@orientalinsurance.co.in

Office : NRO2
Name : Sushma Singhal
Mobile : 911183860
Email : sushmasinghal@orientalinsurance.co.in

Office : Kolkata
Name : Chaitali Banerjee
Mobile : 9830111327
Email : chaitali.banerjee@orientalinsurance.co.in

Office : Guwahati
Name : PC ojha
Mobile : 9435709388
Email : pc.ozah@orientalinsurance.co.in

Office : Patna
Name : Kamlesh Prasad
Mobile : 7991106158
Email : kamlesh.prasad@orientalinsurance.co.in

Office : Bhubn
Name : Hemant Kr.Mishra
Mobile : 9555327966
Email : hemnih@orientalinsurance.co.in

Office : Chennai
Name : s arut prakasam
Mobile : 9444980390
Email : s.arutprakasam@orientalinsurance.co.in

Office : Bangalore
Name : M Siva Kumar
Mobile : 9845189879
Email : msivakumar@orientalinsurance.co.in

Office : Hyderabad
Name : Rachna Thapar
Mobile : 9391011044
Email : rachna.thapar@orientalinsurance.co.in

Office : Cochin
Name : Sheela Devi R
Mobile : 9400795546
Email : sheeladevi.r@orientalinsurance.co.in

Office : Coimbatore
Name : Sherja j
Mobile : 9043392670
Email : Sherjaj@orientalinsurance.co.in

Office : Vizag
Name : C.BhaskaraSastry
Mobile : 9492046725
Email : bhaskar.sastry@orientalinsurance.co.in

Office : Hubli
Name : S Vijayasri
Mobile : 9986647856
Email : vijayasri@orientalinsurance.co.in

Office : Madurai
Name : S Sankaralingam
Mobile : 9442525523
Email : s.sankaralingam@orientalinsurance.co.in

Office : CBRO N.D.
Name : Renu Meena
Mobile : 9810378326
Email : renu.meena@orientalinsurance.co.in

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Step 3
If you are dissatisfied with the Oriental Insurance Nodal Officer response, you can contact the Insurance Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Oriental Insurance Ombudsman List

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Step 4
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Oriental Insurance.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.

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Oriental Insurance Corporate Office :

The Oriental Insurance company limited,
Corporate Office,Block - 4, Plate-A,NBCC Office Complex, Kidwai Nagar East,
New Delhi - 110023.