Air India
Air India Customer Care
Address: Handling Contracts & Agreements Ground Handling HQ, Air India Chhatrapati Shivaji International Airport-II, Mumbai - 400 099.
Email ID: nodalofficer@airindia.com
Phone No: 1860 233 1407
Website : https://www.airindia.com/
Latest Judgments
Total 1211 Consumer Court Cases Against Air India.
AIR INDIA V/S YASHPAL & ANOTHER
Court Name: Panchkula
Appelant Advocate ROBIN SATHI
Respondant Advocate
BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, PANCHKULA. Consumer Complaint No:2 of 2017Date of Institution:03.01.2017Date of Decision:03.05.20171. Yashpal s/o Sh.Kali Ram,2. Neeta Chaudhary w/o Sh.Yashpal Both R/o House No.502, GHS-70, Sector-20, Panchkula. ….Co...
Case Number: 2
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Date of Filing: 03-01-2017
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Date of Upload: 03-05-2017
AIR INDIA LIMITED V/S DEV RAJ
Court Name: South Delhi
Appelant Advocate
Respondant Advocate
CONSUMER DISPUTES REDRESSAL FORUM -II UDYOG SADAN C C 22 23QUTUB INSTITUTIONNAL AREA BEHIND QUTUB HOTEL NEW DELHI 110016Complaint Case No. CC/304/20141. DEV RAJflat no f- block vikas puri new delhi 11018...........Complainant(s)Versus1. AIR INDIA LIMITED safdarjung airport new de...
Case Number: 304
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Date of Filing: 05-08-2014
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Date of Upload: 08-05-2017
Air India V/S Shefi Shareef
Court Name: Thiruvananthapuram
Appelant Advocate
Respondant Advocate
CONSUMER DISPUTES REDRESSAL FORUMSISUVIHAR LANEVAZHUTHACAUDTHIRUVANANTHAPURAM695010Complaint Case No. CC/15/6451. Shefi Shareefkallummottil house,Near KPAC ,kayam kulam,Alapuzha...........Complainant(s)Versus1. Air India Air India Road,Chakai,Tvpm............Opp.Party(s) BEFORE:H...
Case Number: 15
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Date of Filing: 31-12-2015
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Date of Upload: 30-05-2017
Air India Ltd. and another. V/S Dr. Sudhir Kumar Ghosh
Court Name: Kolkata-I(North)
Appelant Advocate
Respondant Advocate
Consumer Disputes Redressal Forum, Kolkata - I (North)8B, Nelie Sengupta Sarani, 4th Floor, Kolkata-700087.Web-site - confonet.nic.inComplaint Case No. CC/132/20171. Dr. Sudhir Kumar GhoshS/o Late Lalit Mohan Ghosh, 2, Narayratan Lane, Hatibagan, Kolkata - 700004............Compl...
Case Number: 132
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Date of Filing: 13-04-2017
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Date of Upload: 20-04-2017
Air India Ltd. and 5 others V/S Prakash Kumar Bachhawat
Court Name: Kolkata-I(North)
Appelant Advocate
Respondant Advocate
Consumer Disputes Redressal Forum, Kolkata - I (North)8B, Nelie Sengupta Sarani, 4th Floor, Kolkata-700087.Web-site - confonet.nic.inComplaint Case No. CC/54/20161. Prakash Kumar BachhawatS/o Hanuman Mal Bachhawat, 1-B, Black Burn Lane, 4th Floor, Kolkata - 700012. ...........Com...
Case Number: 54
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Date of Filing: 04-02-2016
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Date of Upload: 17-04-2017
CMD AIR INDIA V/S ASHOK BAJAJ
Court Name: New Delhi
Appelant Advocate
Respondant Advocate
CONSUMER DISPUTES REDRESSAL FORUM-VI (DISTT. NEW DELHI), ‘M’ BLOCK, 1STFLOOR,VIKAS BHAWAN, I.P.ESTATE,NEW DELHI-110002.Case No. 356/2015 DatedIN THE MATTER OF :-1. Sh. Ashok Bajaj B-71,Vinoba Kunj, Sector-9,Rohini, New Delhi-110085.2. Bimla Rani B-71,Vinoba Kunj, Sec...
Case Number: 356
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Date of Filing: 29-05-2015
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Date of Upload: 26-04-2017
Sri Krishna Kumar Agarwalla V/S Managing Director cum Chairman, Air India Ltd.
Court Name: StateCommission
Appelant Advocate Mr. T. K. Borah
Respondant Advocate Mr. S. M. Sarma
BEFORE THE ASSAM STATE CONSUMER DISPUTES REDRESSAL COMMISSIONGUWAHATIMiscellaneous Application No. MA/129/2016InFirst Appeal No. A/86/20161. Managing Director cum Chairman, Air India Ltd.Air India Building, 1st Floor, Narimzn Point, Mumbai-400021...........Appellant(s)Versus1. Sr...
Case Number: 129
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Date of Filing: 23-12-2016
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Date of Upload: 05-07-2017
Dr Vanita Ahuja V/S Air India (NACIL)
Court Name: StateCommission
Appelant Advocate SR Chaudhuri Adv.
Respondant Advocate
STATE CONSUMER DISPUTES REDRESSAL COMMISSIONUT CHANDIGARHFirst Appeal No. A/66/2017(Arisen out of Order Dated 11/01/2017 in Case No. Complaint Case No. CC/201/2016 of District DF-I)1. Air India (NACIL)chd ...........Appellant(s)Versus1. Dr Vanita Ahuja chd...........Respondent(s)...
Case Number: 66
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Date of Filing: 24-03-2017
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Date of Upload: 03-04-2017
AIR INDIA LIMITED V/S SHRI AMIT KEJRIWAL
Court Name: South Delhi
Appelant Advocate
Respondant Advocate
CONSUMER DISPUTES REDRESSAL FORUM -II UDYOG SADAN C C 22 23QUTUB INSTITUTIONNAL AREA BEHIND QUTUB HOTEL NEW DELHI 110016Complaint Case No. CC/424/20131. SHRI AMIT KEJRIWAL LP-11B PITAMPURA, DELHI 110034...........Complainant(s)Versus1. AIR INDIA LIMITED SAFDARJUNG AIRPORT, AUROBI...
Case Number: 424
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Date of Filing: 30-07-2013
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Date of Upload: 07-04-2017
1. Managing Director, Air India Safdarjung Air Port, Aurobindu Marg New Delhi. V/S Dr. Mohd Nazeer Ahmed Dr. Naimunnisa R/o. 25, Rail Enclave, Sikh Road, Secunderabad. AP-500 009.
Court Name: StateCommission
Appelant Advocate M/s.R.R.Pile, M/s. K. Parandhama Chari
Respondant Advocate Mr. K. Srinivasa Murthy ? R1 & R2
STATE CONSUMER DISPUTES REDRESSAL FORUMTelanganaFirst Appeal No. FA/825/2013(Arisen out of Order Dated 05/07/2013 in Case No. CC/306/2012 of District Hyderabad-II)1. Dr. Mohd Nazeer Ahmed Dr. Naimunnisa R/o. 25, Rail Enclave, Sikh Road, Secunderabad. AP-500 009............Appella...
Case Number: 825
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Date of Filing: 12-08-2013
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Date of Upload: 11-05-2017
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Common FAQ
Question : Am I eligible to file case against Air India in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Air India ?
Answer : A complaint may be made against Air India under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint against Air India
Step 1
Contact Air India Customer Care
If you have a complaint against Air India, please follow these steps to file your grievance:Customer Support : Contact Air India's customer support on the below helpline numbers, email, or social media. Provide detailed information about your concern ask them to register a complaint and ask them for a complaint number.
0124-2641407
020-26231407
1860 233 1407
Global Customer Support :
USA : +1 - 888 634 1407
Canada : +1 - 888 634 1407
UK : +44 - 0800 048 9254 (Toll Free)
Australia : +61 - 3 701 98270
France : +33 - 1 874 06644 *
Germany : +49 - 6925511337 *
Singapore : +65 - 800 101 4016 (Toll Free)
Air India Email Support : You can also send a detailed email to the Air India's customer service email address. Include relevant information like your booking reference number, flight details, and a clear description of the problem you faced.
contactus@airindia.in
Contact Air India Branch Office :
Western Region
BombayGround floor, Air India building,
Nariman Point, Mumbai 400001.
Goa
AIL, Dempo House,
Ground Floor, Campal,
Dr Dayanand Bandodkar Marg,
Panjim, Goa 403001.
Eastern Region
KolkataAirlines House, 39,
Chittaranjan Avenue,
Kolkata-700012.(W.B.)
Guwahati
Airlines House, Dr.R.P.Road,
Ganesh Guri, Charali,
Guwahati-781006. (Assam)
Northern Region
SrinagarJK Bank Building
Residency Road Srinagar
Jalandhar
Office No. 101, First Floor,
Vijaya Tower, Near SBI Main Branch,
Civil Lines, Jalandhar 144001
Southern Region
ChennaiAir India
8th floor, Indiqube Arihant Viceroy
Old no. 25, New no. 22
Sardar Patel Road
Little Mount
Guindy
Chennai-600032
Bengaluru
BLOCK-F, K, JC Rd, opp. LIC HEAD OFFICE,
TOWN HALL, Bengaluru,
Karnataka 560002
Step 2
Contact Air India Nodal Officer
If your issue remains unresolved, you can contact the Air India's Nodal Officer on their official E-Mail ID nodalofficer@airindia.com. Send a formal E-Mail with your complaint details and send it to the above email ID.Email Format
Subject: Urgent: Unresolved Issue - [Your Booking/Reference Number]Dear Air India Customer Support,
My name is [Your Name], and I am the regular customer of Air India, I am writing to express my dissatisfaction with the recent experience I had with Air India on [Date]. I believe that it is crucial to bring this matter to your attention, and I trust that you will resolve it promptly as early as possible.
Booking/Reference Number: [Your Booking/Reference Number]
Flight Details: [Flight Number, Date, and Route]
Date: [Date of Flight]
I would like to highlight the following issues I encountered during my recent journey with Air India:
[Clearly state the issue with specific details]
Despite my attempts to address these concerns with team members during the journey, the issues were not resolved. After that I also register my complaint to the Air India customer care on your helpline number (18602331407) and also send an email at (contactus@airindia.in). The complaint numbers are [Complaint Numbers]. I am very disappointed with the level of service, and I believe that it does not meet the standards expected from a reputed airline like Air India.
I kindly request that you investigate these matters at your earliest convenience. Additionally, I would appreciate the refund compensation and a appropriate actions to rectify the inconvenience caused. Please provide a timeline for your investigation and resolution with the acknowledgment of this email. Your prompt attention to this matter is crucial in maintaining customer trust and satisfaction.
Thank you for your understanding, and I look forward to a swift and satisfactory resolution to these issues.
Sincerely,
[Your Full Name]
[Your Contact Information]
Step 3
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Air India.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.