Air India

Air India Customer Care

Address: Handling Contracts & Agreements Ground Handling HQ, Air India Chhatrapati Shivaji International Airport-II, Mumbai - 400 099.

Email ID: nodalofficer@airindia.com

Phone No: 1860 233 1407

Website : https://www.airindia.com/

Call an Advocate

Latest Judgments

Total 1171 Consumer Court Cases Against Air India.

Chandigarh

Air India (Regional office), V/S Bharat Sharda

Air India  

Court Name: DF-II

Appelant Advocate Aftab Singh Khara Adv.

Respondant Advocate Mandeep Singh Chauhan, Adv.

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION-II, U.T. CHANDIGARHConsumer Complaint No:1006 of 2019Date of Institution:04.10.2019Date of Decision:25.09.20231] Bharat Sharda, aged about 60 years, son of Late Sh.Jaganath Din Dayal Sharda, Resident of House No.6/566, Ahuja Street,...

Case Number: 1006

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Date of Filing: 03-10-2019

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Date of Upload: 04-10-2023

Gujarat

Air India V/S Kalpeshkumar kantibhai patel

Air India  

Court Name: Anand

Appelant Advocate B v parmar

Respondant Advocate

Case Number: 41

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Date of Filing: 07-01-2023

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Date of Upload: 29-09-2023

Gujarat

AIR INDIA V/S ANKITABEN ANVARBHAI VAHORA

Air India  

Court Name: Anand

Appelant Advocate P K SHENVA

Respondant Advocate KM MACVANA

Case Number: 262

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Date of Filing: 10-06-2022

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Date of Upload: 29-09-2023

Haryana

Air India V/S Aditya Balda

Air India  

Court Name: Karnal

Appelant Advocate Kanav Deep Singh

Respondant Advocate Daksh Prem Azad

BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, KARNAL. Complaint No. 364 of 2021 Date of instt.29.07.2021 Date of Decision: 25.09.2023Aditya Balda (aged about 17 years) minor son of Shri Rajinder Singh through his father Shri Rajinder Singh son of Shri Sube Singh, r...

Case Number: 364

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Date of Filing: 29-07-2021

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Date of Upload: 26-09-2023

Haryana

Air India Ltd. V/S Sumit Baliyan S/o Kuldeep Singh

Air India  

Court Name: Yamunanagar

Appelant Advocate Parvinder Kumar

Respondant Advocate

Case Number: 23

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Date of Filing: 04-02-2022

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Date of Upload: 25-09-2023

Rajasthan

Air India Ltd. Etc. V/S Smt. Sudha sharma

Air India  

Court Name: Bikaner

Appelant Advocate Trilochan 9413314972

Respondant Advocate

Case Number: 141

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Date of Filing: 19-05-2023

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Date of Upload: 21-09-2023

Kerala

T.N.SURESH V/S AIR INDIA LTD

Air India  

Court Name: StateCommission

Appelant Advocate M/S MENON AND PAI

Respondant Advocate -

STATE CONSUMER DISPUTES REDRESSAL COMMISSIONTHIRUVANANTHAPURAMFirst Appeal No. A/13/121( Date of Filing : 07 Feb 2013 )(Arisen out of Order Dated 31/01/2012 in Case No. CC/11/101 of District Alappuzha)1. AIR INDIA LTDCOLLIS ESTATE,M.G.ROAD,COCHINERNAKULAMKERALA...........Appellan...

Case Number: 13

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Date of Filing: 07-02-2013

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Date of Upload: 15-09-2023

Rajasthan

AIR INDIA V/S KULWINDER SINGH

Air India  

Court Name: Jodhpur-II

Appelant Advocate KULWINDER SINGH

Respondant Advocate

Case Number: 142

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Date of Filing: 06-05-2022

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Date of Upload: 11-09-2023

Maharashtra

AIR INDIA LTD THE MANAGER, BAGGAGE SERVICES, AIR INDIA LTD V/S RAKESH RAKSHIT

Air India  

Court Name: Thane

Appelant Advocate

Respondant Advocate

ठाणे जिल्हा ग्राहक तक्रार निवारण आयोगरुम नं.214, दुसरा मजला, जिल्हाधिकारी कार्यालय इमारत, ठाणे-400 601 Complaint Case No. CC/517/2...

Case Number: 517

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Date of Filing: 21-09-2022

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Date of Upload: 27-09-2023

Chandigarh

Air India V/S Narinder Kaur

Air India  

Court Name: DF-I

Appelant Advocate Jaswinder Singh Bagga

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION-I,U.T. CHANDIGARHConsumer Complaint No.:CC/901/2021Date of Institution:14.12.2021Date of Decision:5/09 /2023Narinder Kaur wife of Sh. Raghbir Singh resident of H. No.1038, Sector 44-B, Chandigarh.… Complainant(s)V E R S U S1....

Case Number: 901

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Date of Filing: 14-12-2021

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Date of Upload: 06-09-2023

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Procedure to File Complaint against Air India

Step 1

Contact Air India Customer Care

If you have a complaint against Air India, please follow these steps to file your grievance:

Customer Support : Contact Air India's customer support on the below helpline numbers, email, or social media. Provide detailed information about your concern ask them to register a complaint and ask them for a complaint number.

0124-2641407
020-26231407
1860 233 1407

Global Customer Support :
USA : +1 - 888 634 1407
Canada : +1 - 888 634 1407
UK : +44 - 0800 048 9254 (Toll Free)
Australia : +61 - 3 701 98270
France : +33 - 1 874 06644 *
Germany : +49 - 6925511337 *
Singapore : +65 - 800 101 4016 (Toll Free)

Air India Email Support : You can also send a detailed email to the Air India's customer service email address. Include relevant information like your booking reference number, flight details, and a clear description of the problem you faced.
contactus@airindia.in

Contact Air India Branch Office :

Western Region

Bombay
Ground floor, Air India building,
Nariman Point, Mumbai 400001.
022-22796231

Goa
AIL, Dempo House,
Ground Floor, Campal,
Dr Dayanand Bandodkar Marg,
Panjim, Goa 403001.
0832-2225172

Eastern Region

Kolkata
Airlines House, 39,
Chittaranjan Avenue,
Kolkata-700012.(W.B.)
033-22116944

Guwahati
Airlines House, Dr.R.P.Road,
Ganesh Guri, Charali,
Guwahati-781006. (Assam)
0361-2264425

Northern Region

Srinagar
JK Bank Building
Residency Road Srinagar
0194-2450231

Jalandhar
Office No. 101, First Floor,
Vijaya Tower, Near SBI Main Branch,
Civil Lines, Jalandhar 144001
0181-2452897

Southern Region

Chennai
Air India
8th floor, Indiqube Arihant Viceroy
Old no. 25, New no. 22
Sardar Patel Road
Little Mount
Guindy
Chennai-600032
044 22569877

Bengaluru
BLOCK-F, K, JC Rd, opp. LIC HEAD OFFICE,
TOWN HALL, Bengaluru,
Karnataka 560002
080 2297 8424

Step 2

Contact Air India Nodal Officer

If your issue remains unresolved, you can contact the Air India's Nodal Officer on their official E-Mail ID nodalofficer@airindia.com. Send a formal E-Mail with your complaint details and send it to the above email ID.

Email Format

Subject: Urgent: Unresolved Issue - [Your Booking/Reference Number]

Dear Air India Customer Support,

My name is [Your Name], and I am the regular customer of Air India, I am writing to express my dissatisfaction with the recent experience I had with Air India on [Date]. I believe that it is crucial to bring this matter to your attention, and I trust that you will resolve it promptly as early as possible.

Booking/Reference Number: [Your Booking/Reference Number]

Flight Details: [Flight Number, Date, and Route]
Date: [Date of Flight]

I would like to highlight the following issues I encountered during my recent journey with Air India:
[Clearly state the issue with specific details]

Despite my attempts to address these concerns with team members during the journey, the issues were not resolved. After that I also register my complaint to the Air India customer care on your helpline number (18602331407) and also send an email at (contactus@airindia.in). The complaint numbers are [Complaint Numbers]. I am very disappointed with the level of service, and I believe that it does not meet the standards expected from a reputed airline like Air India.

I kindly request that you investigate these matters at your earliest convenience. Additionally, I would appreciate the refund compensation and a appropriate actions to rectify the inconvenience caused. Please provide a timeline for your investigation and resolution with the acknowledgment of this email. Your prompt attention to this matter is crucial in maintaining customer trust and satisfaction.

Thank you for your understanding, and I look forward to a swift and satisfactory resolution to these issues.

Sincerely,
[Your Full Name]
[Your Contact Information]
Step 3

Contact Consumer Court

If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Air India.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.