Air India
Air India Customer Care
Address: Handling Contracts & Agreements Ground Handling HQ, Air India Chhatrapati Shivaji International Airport-II, Mumbai - 400 099.
Email ID: nodalofficer@airindia.com
Phone No: 1860 233 1407
Website : https://www.airindia.com/
Latest Judgments
Total 1144 Consumer Court Cases Against Air India.
Case Number: 382
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Date of Filing: 13-08-2015
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Date of Upload: 27-05-2024
AIR INDIA LIMITED V/S JITENDER KUMAR
Court Name: Bangalore Urban
Appelant Advocate In person
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, 8TH FLOOR, B.W.S.S.B BUILDING, K.G.ROAD,BANGALORE-09Complaint Case No. CC/15/2024( Date of Filing : 26 Dec 2023 )1. JITENDER KUMAR835/4A, 7TH CROSS, 11TH MAIN, ITI LAYOUT, SECTOR 7, HSRBENGALURU URBANKARNATAKA...........Complainant...
Case Number: 15
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Date of Filing: 26-12-2023
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Date of Upload: 27-05-2024
AIR INDIA LTD V/S REAR ADMIRAL ANIL KUMAR SAXENA RETIRED
Court Name: DCF, South Mumbai
Appelant Advocate ALOK N BHATT
Respondant Advocate
Case Number: 169
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Date of Filing: 19-10-2023
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Date of Upload: 24-05-2024
AIR India V/S Maya Tiwari
Court Name: Rohtak
Appelant Advocate Sh. Raghav Batra
Respondant Advocate
District Consumer Disputes Redressal Commission Rohtak.Haryana. Complaint Case No. CC/23/355( Date of Filing : 07 Jul 2023 )1. Maya TiwariW/o Lt. Sh. Chintamani Tiwari R/o Karamaharai, Dewaitha, Devaitha, Ghazipur, uttar Pardesh Now at H.No. 6, Revenue Colony, Rohtak, Haryana-124...
Case Number: 23
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Date of Filing: 07-07-2023
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Date of Upload: 23-05-2024
AIR INDIA LTD. V/S RAJDEEP SANDHU
Court Name: Gautam Buddha Nagar
Appelant Advocate
Respondant Advocate
FINAL ORDERDISTRICT CONSUMER COMMISSIONGAUTAM BUDDH NAGAR SURAJPUR , GREATER NOIDA (U.P.)COURT 1Complaint Case No. CC/472/2018( Date of Filing : 11 Oct 2018 )1. RAJDEEP SANDHUK-66, SECTOR 11, NOIDA,...........Complainant(s)Versus1. AIR INDIA LTD.113, AIRLINES HOUSE GURUDWARA RAKA...
Case Number: 472
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Date of Filing: 11-10-2018
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Date of Upload: 21-05-2024
MANAGER CUSTOMER CARE AIR INDIA V/S COL VIJAY KUMAR SEHGAL
Court Name: Bhopal
Appelant Advocate
Respondant Advocate
Case Number: 23
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Date of Filing: 05-09-2023
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Date of Upload: 16-05-2024
MR. PREM KUMAR JAIN V/S AIR INDIA LIMITED
Court Name: StateCommission
Appelant Advocate RAJESH RANJAN
Respondant Advocate
Case Number: 17
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Date of Filing: 08-01-2024
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Date of Upload: 09-05-2024
MR. PREM KUMAR JAIN V/S AIR INDIA LIMITED
Court Name: StateCommission
Appelant Advocate
Respondant Advocate
Case Number: 480
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Date of Filing: 15-02-2024
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Date of Upload: 09-05-2024
M/S. Air India Ltd. V/S Dr. Adarsh Kumar
Court Name: New Delhi
Appelant Advocate
Respondant Advocate
Case Number: 618
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Date of Filing: 19-08-2014
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Date of Upload: 27-05-2024
Air India Indira Gandhi Air Port V/S Pallavi Malhotra
Court Name: Gurdaspur
Appelant Advocate Sh.Parshant Mehra Adv.
Respondant Advocate Sh.Bikramjit Singh and Ms.Rajinder Kaur, Advs. of OP. No.1. OPs. No.2 to 5 given up.
Case Number: 133
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Date of Filing: 11-11-2020
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Date of Upload: 07-05-2024
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Common FAQ
Question : Am I eligible to file case against Air India in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Air India ?
Answer : A complaint may be made against Air India under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint against Air India
Step 1
Contact Air India Customer Care
If you have a complaint against Air India, please follow these steps to file your grievance:Customer Support : Contact Air India's customer support on the below helpline numbers, email, or social media. Provide detailed information about your concern ask them to register a complaint and ask them for a complaint number.
0124-2641407
020-26231407
1860 233 1407
Global Customer Support :
USA : +1 - 888 634 1407
Canada : +1 - 888 634 1407
UK : +44 - 0800 048 9254 (Toll Free)
Australia : +61 - 3 701 98270
France : +33 - 1 874 06644 *
Germany : +49 - 6925511337 *
Singapore : +65 - 800 101 4016 (Toll Free)
Air India Email Support : You can also send a detailed email to the Air India's customer service email address. Include relevant information like your booking reference number, flight details, and a clear description of the problem you faced.
contactus@airindia.in
Contact Air India Branch Office :
Western Region
BombayGround floor, Air India building,
Nariman Point, Mumbai 400001.
Goa
AIL, Dempo House,
Ground Floor, Campal,
Dr Dayanand Bandodkar Marg,
Panjim, Goa 403001.
Eastern Region
KolkataAirlines House, 39,
Chittaranjan Avenue,
Kolkata-700012.(W.B.)
Guwahati
Airlines House, Dr.R.P.Road,
Ganesh Guri, Charali,
Guwahati-781006. (Assam)
Northern Region
SrinagarJK Bank Building
Residency Road Srinagar
Jalandhar
Office No. 101, First Floor,
Vijaya Tower, Near SBI Main Branch,
Civil Lines, Jalandhar 144001
Southern Region
ChennaiAir India
8th floor, Indiqube Arihant Viceroy
Old no. 25, New no. 22
Sardar Patel Road
Little Mount
Guindy
Chennai-600032
Bengaluru
BLOCK-F, K, JC Rd, opp. LIC HEAD OFFICE,
TOWN HALL, Bengaluru,
Karnataka 560002
Step 2
Contact Air India Nodal Officer
If your issue remains unresolved, you can contact the Air India's Nodal Officer on their official E-Mail ID nodalofficer@airindia.com. Send a formal E-Mail with your complaint details and send it to the above email ID.Email Format
Subject: Urgent: Unresolved Issue - [Your Booking/Reference Number]Dear Air India Customer Support,
My name is [Your Name], and I am the regular customer of Air India, I am writing to express my dissatisfaction with the recent experience I had with Air India on [Date]. I believe that it is crucial to bring this matter to your attention, and I trust that you will resolve it promptly as early as possible.
Booking/Reference Number: [Your Booking/Reference Number]
Flight Details: [Flight Number, Date, and Route]
Date: [Date of Flight]
I would like to highlight the following issues I encountered during my recent journey with Air India:
[Clearly state the issue with specific details]
Despite my attempts to address these concerns with team members during the journey, the issues were not resolved. After that I also register my complaint to the Air India customer care on your helpline number (18602331407) and also send an email at (contactus@airindia.in). The complaint numbers are [Complaint Numbers]. I am very disappointed with the level of service, and I believe that it does not meet the standards expected from a reputed airline like Air India.
I kindly request that you investigate these matters at your earliest convenience. Additionally, I would appreciate the refund compensation and a appropriate actions to rectify the inconvenience caused. Please provide a timeline for your investigation and resolution with the acknowledgment of this email. Your prompt attention to this matter is crucial in maintaining customer trust and satisfaction.
Thank you for your understanding, and I look forward to a swift and satisfactory resolution to these issues.
Sincerely,
[Your Full Name]
[Your Contact Information]
Step 3
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Air India.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.