Air India
Air India Customer Care
Address: Handling Contracts & Agreements Ground Handling HQ, Air India Chhatrapati Shivaji International Airport-II, Mumbai - 400 099.
Email ID: nodalofficer@airindia.com
Phone No: 1860 233 1407
Website : https://www.airindia.com/
Latest Judgments
Total 1211 Consumer Court Cases Against Air India.
MR. MANISH SHARMA & ANR. V/S M/S AIR INDIA LTD.
Court Name: StateCommission
Appelant Advocate
Respondant Advocate
IN THE STATE COMMISSION: DELHI(Constituted under Section 9 of the Consumer Protection Act, 1986)Date of Decision:20.06.2019 First Appeal- 1038/2014(Arising out of the order dated 19.09.2014 passed in Complainant Case No. 769/2012 by the District Consumer Disputes Redressal Forum ...
Case Number: 1077
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Date of Filing: 20-11-2014
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Date of Upload: 21-06-2019
M/s Air India V/S Dr. Virendra Singh
Court Name: DF-II
Appelant Advocate Amarbir Dhaliwal Adv.
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-IIU.T. CHANDIGARHConsumer Complaint No.:639/2018Date of Institution:13.11.2018Date of Decision:04.06.2019Dr.Virendra Singh s/o Sh.Vijay Singh r/o House No.323, Sector 21-A, Chandigarh. ... Complainant.VersusM/s AIR India through its Mana...
Case Number: 639
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Date of Filing: 13-11-2018
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Date of Upload: 19-06-2019
M/S. Air India Ltd. V/S Monika Patial
Court Name: New Delhi
Appelant Advocate
Respondant Advocate
CONSUMER DISPUTES REDRESSAL FORUM-VI (DISTT. NEW DELHI), ‘M BLOCK, 1STFLOOR, VIKAS BHAWAN, I.P.ESTATE, NEW DELHI-110001 Case No.C.C./776/2012 Dated: In the matter of: SMT MONIKA PATIAL W/O Sh. John Anand PatialR/o 54,, sudershan, CGHS Ltd82, I.P. EXTn. Patparganj,Delhi...
Case Number: 776
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Date of Filing: 14-08-2012
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Date of Upload: 19-06-2019
Air India Ltd. V/S Jagdev Raj
Court Name: Faridkot
Appelant Advocate Ashok Kumar Monga
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, FARIDKOTC. C. No. : 57 of 2018Date of Institution: 26.03.2018Date of Decision : 4.06.2019Jagdev Raj Teria Advocate son of Sham Lal, resident of Mohalla Dodan, Street No.4, Near Gurudwara, Faridkot....ComplainantVersusAir India Limited ...
Case Number: 18
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Date of Filing: 26-03-2018
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Date of Upload: 23-07-2019
Air India V/S Rajbirinder Singh Chahal
Court Name: DF-II
Appelant Advocate Mohan Singh Adv.
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-IIU.T. CHANDIGARHConsumer Complaint No.:551/2018Date of Institution:03.10.2018Date of Decision:03.06.2019Rajbirinder Singh Chahal r/o H.No.50, Sector 10-A, Chandigarh. ... Complainant.VersusAIR India through the General Manager, AIR Indi...
Case Number: 551
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Date of Filing: 03-10-2018
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Date of Upload: 17-06-2019
WILLIAM JOHN V/S AIR INDIA LTD. & ANR.
Court Name: NCDRC
Appelant Advocate M/S. D.R. & ASSOCIATES
Respondant Advocate
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI REVISION PETITION NO. 1114 OF 2019(Against the Order dated 04/04/2019 in Appeal No. 179/2019 of the State Commission Punjab)1. AIR INDIA LTD. & ANR.AIRLINES HOUSE, 113 GURUDWARA RAKAB GANJ ROAD,NEW DELHI-1100012. THE GENERA...
Case Number: 1114
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Date of Filing: 23-05-2019
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Date of Upload: 10-06-2019
M/S AIR INDIA LTD V/S ISHITHA KUMAR
Court Name: South Chennai
Appelant Advocate R. CHANDRASUDAN
Respondant Advocate N.G.R. PRASAD & OTHERS
Date of Filing : 19.10.2012 Date of Order : 24.05.2019DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, CHENNAI (SOUTH)@ 2ND Floor, T.N.P.S.C. Road, V.O.C. Nagar, Park Town, Chennai – 3.PRESENT: THIRU. M. MONY, B.Sc., L.L.B, M.L. : PRESIDENT TR. R. BASKARKUMARAVEL, B.Sc., L.L.M...
Case Number: 260
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Date of Filing: 19-10-2012
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Date of Upload: 04-07-2019
M/s. AIR India V/S Yellarthi Raghavendra Rao
Court Name: Hyderabad
Appelant Advocate Jaya Gowri
Respondant Advocate M/s. Umadevi
BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM I HYDERABAD(9th Floor, Chandravihar Complex, M.J. Road, Nampally, Hyderabad 500 001)Complaint Case No. CC/25/2017( Date of Filing : 06 Jan 2017 )1. Yellarthi Raghavendra RaoS/o. Late Y Krishna Murthy Rao, Age 74, R/o. H.no.21-...
Case Number: 25
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Date of Filing: 06-01-2017
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Date of Upload: 28-05-2019
Air India Airlines V/S Rohit Kalia
Court Name: DF-I
Appelant Advocate Devinder Kumar Adv.
Respondant Advocate
District Consumer Disputes Redressal Forum-I, U.T., Chandigarh Execution Application No. 101 OF 2019in CC/175/2018Rohit Kalia Vs Air India AirlinesBEFORE: RATTAN SINGH THAKUR, PRESIDENT SURJEET KAUR, MEMBER SURESH KUMAR SARDANA, MEMBERPRESENT: Sh.Devinder Kumar, Counsel for Compl...
Case Number: 101
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Date of Filing: 24-04-2019
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Date of Upload: 03-05-2019
Air India Ltd. V/S Chander Mohan Pathak
Court Name: DF-I
Appelant Advocate In Person
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-I, U.T. CHANDIGARH =======Consumer Complaint No.:CC/47/2018Date of Institution:22/01/2018Date of Decision:24/04/2019Chander Mohan Pathak S/o Late Sh. Madan Mohan Pathak, R/o Flat No. 354, CPS Enclave, Sector 48-A, Chandigarh.…..Co...
Case Number: 47
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Date of Filing: 22-01-2018
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Date of Upload: 26-04-2019
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Common FAQ
Question : Am I eligible to file case against Air India in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Air India ?
Answer : A complaint may be made against Air India under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint against Air India
Step 1
Contact Air India Customer Care
If you have a complaint against Air India, please follow these steps to file your grievance:Customer Support : Contact Air India's customer support on the below helpline numbers, email, or social media. Provide detailed information about your concern ask them to register a complaint and ask them for a complaint number.
0124-2641407
020-26231407
1860 233 1407
Global Customer Support :
USA : +1 - 888 634 1407
Canada : +1 - 888 634 1407
UK : +44 - 0800 048 9254 (Toll Free)
Australia : +61 - 3 701 98270
France : +33 - 1 874 06644 *
Germany : +49 - 6925511337 *
Singapore : +65 - 800 101 4016 (Toll Free)
Air India Email Support : You can also send a detailed email to the Air India's customer service email address. Include relevant information like your booking reference number, flight details, and a clear description of the problem you faced.
contactus@airindia.in
Contact Air India Branch Office :
Western Region
BombayGround floor, Air India building,
Nariman Point, Mumbai 400001.
Goa
AIL, Dempo House,
Ground Floor, Campal,
Dr Dayanand Bandodkar Marg,
Panjim, Goa 403001.
Eastern Region
KolkataAirlines House, 39,
Chittaranjan Avenue,
Kolkata-700012.(W.B.)
Guwahati
Airlines House, Dr.R.P.Road,
Ganesh Guri, Charali,
Guwahati-781006. (Assam)
Northern Region
SrinagarJK Bank Building
Residency Road Srinagar
Jalandhar
Office No. 101, First Floor,
Vijaya Tower, Near SBI Main Branch,
Civil Lines, Jalandhar 144001
Southern Region
ChennaiAir India
8th floor, Indiqube Arihant Viceroy
Old no. 25, New no. 22
Sardar Patel Road
Little Mount
Guindy
Chennai-600032
Bengaluru
BLOCK-F, K, JC Rd, opp. LIC HEAD OFFICE,
TOWN HALL, Bengaluru,
Karnataka 560002
Step 2
Contact Air India Nodal Officer
If your issue remains unresolved, you can contact the Air India's Nodal Officer on their official E-Mail ID nodalofficer@airindia.com. Send a formal E-Mail with your complaint details and send it to the above email ID.Email Format
Subject: Urgent: Unresolved Issue - [Your Booking/Reference Number]Dear Air India Customer Support,
My name is [Your Name], and I am the regular customer of Air India, I am writing to express my dissatisfaction with the recent experience I had with Air India on [Date]. I believe that it is crucial to bring this matter to your attention, and I trust that you will resolve it promptly as early as possible.
Booking/Reference Number: [Your Booking/Reference Number]
Flight Details: [Flight Number, Date, and Route]
Date: [Date of Flight]
I would like to highlight the following issues I encountered during my recent journey with Air India:
[Clearly state the issue with specific details]
Despite my attempts to address these concerns with team members during the journey, the issues were not resolved. After that I also register my complaint to the Air India customer care on your helpline number (18602331407) and also send an email at (contactus@airindia.in). The complaint numbers are [Complaint Numbers]. I am very disappointed with the level of service, and I believe that it does not meet the standards expected from a reputed airline like Air India.
I kindly request that you investigate these matters at your earliest convenience. Additionally, I would appreciate the refund compensation and a appropriate actions to rectify the inconvenience caused. Please provide a timeline for your investigation and resolution with the acknowledgment of this email. Your prompt attention to this matter is crucial in maintaining customer trust and satisfaction.
Thank you for your understanding, and I look forward to a swift and satisfactory resolution to these issues.
Sincerely,
[Your Full Name]
[Your Contact Information]
Step 3
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Air India.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.