HDFC Bank

HDFC Bank Customer Care

Address: HDFC House, H T Parekh Marg, 165-166, Backbay Reclamation, Churchgate, Mumbai - 400 020.

Email ID: support@hdfcbank.com

Phone No: 18002026161 / 18602676161

Website : www.hdfcbank.com

Latest Judgments

Total 5565 Consumer Court Cases Against HDFC Bank.

Haryana

HDFC Bank Ltd. V/S Riya Wason W/o Kapil Satpal Singh

HDFC Bank   HDFC Bank   Hdfc  

Court Name: Yamunanagar

Appelant Advocate Sushil Garg

Respondant Advocate KK Gupta OP No.1, Rajiv Gupta OP No.2

CC No.191 of 2023.Riya Wason Vs. HDFC Bank.Present: Complainant with Sh. Sushil Garg, Adv.Sh. KK Gupta, Adv. for the opponent No.1.Sh. Rajiv Kumar Gupta, Adv. for the opponent No.2. On the basis of even dated application filed on behalf of the complainant, file taken up on t...

Case Number: 191

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Date of Filing: 07-06-2023

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Date of Upload: 13-10-2023

Madhya Pradesh

HDFC Bank and Other V/S Raghu nandan Rajput

HDFC Bank   HDFC Bank   Hdfc  

Court Name: Guna

Appelant Advocate

Respondant Advocate

Case Number: 648

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Date of Filing: 06-04-2021

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Date of Upload: 10-10-2023

Madhya Pradesh

SH. GAURI SHANKER V/S HDFC BANK LTD.

HDFC Bank   HDFC Bank   Hdfc  

Court Name: StateCommission

Appelant Advocate

Respondant Advocate

Case Number: 20

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Date of Filing: 13-02-2020

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Date of Upload: 13-10-2023

Delhi

HDFC BANK V/S RAM NARESH

HDFC Bank   HDFC Bank   Hdfc  

Court Name: West Delhi

Appelant Advocate

Respondant Advocate

BEFORE THE CONSUMER DISPUTES REDRESSAL COMMISSION-III (WEST)C-150-151, COMMUNITY CENTRE, JANAKPURI,NEW DELHI-110058LOK ADALAT : 08.10.2023Execution Case. No. 11/2023 Date of order: 08.10.2023Ram Naresh Yadav Vs HDFC ERGO GIC LTD.Present :- DH in person. Adv. Himanshi Chugh for ...

Case Number: 23

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Date of Filing: 13-02-2023

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Date of Upload: 09-10-2023

Orissa

The Branch Manager, HDFC Bank Ltd. V/S Shweta Roy Choudhury

HDFC Bank   HDFC Bank   Hdfc  

Court Name: Sundargarh II

Appelant Advocate Sri B.K. Swain

Respondant Advocate Sri A. K. Sahoo

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSIONSUNDARGARH-II, ROURKELAComplaint Case No. CC/39/2021( Date of Filing : 28 Sep 2021 )1. Shweta Roy ChoudhuryW/o- Late Avinandan Roy Choudhury, resident of Near JN Market Complex, 1st Floor, OCL Main Road, Po/Ps- Rajgangpur, Dist- Sund...

Case Number: 39

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Date of Filing: 28-09-2021

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Date of Upload: 08-10-2023

Karnataka

The Manager, HDFC Bank Ltd., Koramangala, Bangalore V/S Sagar V S, CDA Layout, Kalyananagara Bypass Road, Chikmagalur

HDFC Bank   HDFC Bank   Hdfc  

Court Name: Chikmagalur

Appelant Advocate I S Thejaswi

Respondant Advocate K V Mahabala

Case Number: 88

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Date of Filing: 03-08-2023

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Date of Upload: 17-10-2023

Haryana

HDFC BANK LTD. V/S RAMANANDI ANANGPURIA CHARITABLE

HDFC Bank   HDFC Bank   Hdfc  

Court Name: StateCommission

Appelant Advocate AMANDEEP SINGH

Respondant Advocate

STATE CONSUMER DISPUTES REDRESSAL COMMISSION,HARYANA PANCHKULA Date of the Institution: 06.02.2020 Date of final hearing: 06.10.2023 Date of Pronouncement: 06.10.2023Miscellaneous Application No. 343 of 2023Consumer Complaint No.52 of 2020IN THE MATTER OFSmt. Ramanandi Anangpur...

Case Number: 52

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Date of Filing: 06-02-2020

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Date of Upload: 10-10-2023

Haryana

HDFC Bank Ltd. & Ors. V/S ZSG Enertprises Pvt. Ltd.

HDFC Bank   HDFC Bank   Hdfc  

Court Name: Gurgaon

Appelant Advocate Sh. Navneet Bhardwaj

Respondant Advocate

Case Number: 882

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Date of Filing: 29-09-2023

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Date of Upload: 10-10-2023

Rajasthan

HDFC Bank V/S Ramswarop Vishnoi

HDFC Bank   Hdfc  

Court Name: Nagaur

Appelant Advocate Adv Omprakash Purohit

Respondant Advocate

Case Number: 244

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Date of Filing: 20-12-2021

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Date of Upload: 14-10-2023

Madhya Pradesh

MANAGER HDFC BANK LTD V/S MOHAN SINGH

HDFC Bank   HDFC Bank   Hdfc  

Court Name: Rajgarh

Appelant Advocate ABID HASAN

Respondant Advocate

Case Number: 33

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Date of Filing: 12-01-2023

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Date of Upload: 11-10-2023

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Common FAQ

Question : Am I eligible to file case against HDFC Bank in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against HDFC Bank ?

Answer : A complaint may be made against HDFC Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint againt HDFC Bank in Consumer Forum


HDFC Bank, also known as Housing Development Finance Corporation Bank, is one of India's leading private sector banks. Established in 1994, it has emerged as a key player in the Indian banking and financial services sector. HDFC Bank is known for its extensive network of branches and ATMs, providing convenient access to banking services for millions of customers across the country.
The bank offers a wide range of financial products and services, including savings and current accounts, loans, credit cards, insurance, and investment solutions. HDFC Bank has earned a reputation for its customer-centric approach, technological innovations, and robust risk management practices.


Step 1

Contact HDFC Bank Customer Care

For Credit Card, mail at:

For Regular Post:
Manager, HDFC Bank Cards Division,PO BOX # 8654
Thiruvanmiyur PO Chennai - 600 041
For Courier:
Manager, HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur,
Chennai - 600 041

For Home Loan (HDFC Ltd), mail us at:

HDFC Bank Ltd.
Ramon House,
H T Parekh Marg,
169, Backbay Reclamation,
Churchgate, Mumbai 400 020

For products other than credit card and home loan:

HDFC Bank Ltd.
Empire Plaza I, 1st Floor,
LBS Marg, Chandan Nagar,
Vikhroli West, Mumbai - 400 083

Alternatively, you can also e-mail us on the below ID's.

Retail Banking / ATM/Debit Cards / Mutual Fund: support@hdfcbank.com
Loans / Advances / Advance against shares: loansupport@hdfcbank.com
Credit Cards: customerservices.cards@hdfcbank.com
Depository Services: infodp@hdfcbank.com

Customers travelling abroad can reach us on +9122 61606160
Customers of Imperia Account, Diners Black Credit Card and Infinia Credit Card can reach us on our dedicated Customer Care Number +9122 61717606

Grievance Redressal Officer

If the resolution provided at Step 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of HDFC access channels mentioned below. Please share the previous complaint number while accessing these channels.

Grievance Redressal Cell (Banking Products)

Call: 18002664060 (9:30am to 5:30pm) (Mon - Sat)
This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays

Grievance Redressal Cell (Credit Cards)

Call: 044 - 61084900 (9:30am to 5:30pm) (Mon - Sat)
This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays

For Banking Products and Depository Services write to:

Mr. Mehernosh Dhamodiwala (Grievance Redressal Officer)
Grievance Redressal Cell, HDFC Bank Limited,
1st Floor, Empire Plaza - 1, Lal Bahadur Shastri Marg,
Chandan Nagar, Vikroli West,
Mumbai - 400083

For Credit Card specific complaints write to:

Mr. Shanmugasundar R ( Grievance Redressal Officer )
HDFC Bank Cards Division,
8, Lattice Bridge Road, Thiruvanmiyur,
Chennai 600041