HDFC Bank

HDFC Bank Customer Care

Address: HDFC House, H T Parekh Marg, 165-166, Backbay Reclamation, Churchgate, Mumbai - 400 020.

Email ID: support@hdfcbank.com

Phone No: 18002026161 / 18602676161

Website : www.hdfcbank.com


Latest Judgments

Total 4827 Consumer Court Cases Against HDFC Bank.

Uttar Pradesh

HDFC BANK V/S M/S MANOJ TRADING COMPANY

HDFC Bank  

Court Name: Aligarh

Appelant Advocate

Respondant Advocate

न्यायालय जिला उपभोक्ता विवाद प्रतितोष आयोगअलीगढComplaint Case No. CC/91/2023( Date of Filing : 15 May 2023 )1. M/S MANOJ TRADING COMPANYSHOP NO A11 DHANIPUR MANDI ALIGARH HEAD OFFICE SATHICOMPLEX ...

Case Number: 91

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Date of Filing: 15-05-2023

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Date of Upload: 10-01-2024

Rajasthan

HDFC BANK V/S ROSHAN LAL

HDFC Bank  

Court Name: Jaipur-III

Appelant Advocate

Respondant Advocate

Case Number: 4

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Date of Filing: 19-01-2021

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Date of Upload: 10-01-2024

Karnataka

HDFC Bank Ltd. V/S Md.Ishaq S/o Basiroddin.

HDFC Bank  

Court Name: Bidar

Appelant Advocate Sri. S B Wadde

Respondant Advocate Soniya Patil

DIST. CONSUMER DISPUTES REDRESSAL COMMISSION BIDAR BEHIND D.I.E.T, NEAR DIST. TRAINING CENTER ALIABAD ROAD NAUBAD,BIDAR-585404 KARNATAKAExecution Application No. EA/51/2023( Date of Filing : 15 Jul 2023 )InComplaint Case No. CC/24/20151. Md.Ishaq S/o Basiroddin.Age: 65 years, Occ...

Case Number: 51

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Date of Filing: 15-07-2023

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Date of Upload: 10-01-2024

Circuit Bench Asansol

Amit Chakraborty & Others V/S HDFC Bank & Another

HDFC Bank  

Court Name: StateCommission

Appelant Advocate Santi Ranjan Hazra

Respondant Advocate

ASANSOL CIRCUIT BENCHofWEST BENGAL STATE CONSUMER DISPUTES REDRESSAL COMMISSIONKSTP COMMUNITY HALL , DAKSHIN DHADKAASANSOL, PASCHIM BURDWAN - 713302Revision Petition No. RP/6/2023( Date of Filing : 09 Mar 2023 )(Arisen out of Order Dated 10/02/2023 in Case No. MA/03/2023 of Distr...

Case Number: 6

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Date of Filing: 09-03-2023

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Date of Upload: 10-01-2024

Madhya Pradesh

HDFC BANK V/S RAJENDRA AGRAWAL

HDFC Bank  

Court Name: Indore

Appelant Advocate

Respondant Advocate

Case Number: 1156

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Date of Filing: 16-11-2007

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Date of Upload: 10-01-2024

Uttar Pradesh

HDFC BANK V/S ASHISH JINDAL

HDFC Bank   Jindal  

Court Name: Hapur

Appelant Advocate

Respondant Advocate

Case Number: 15

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Date of Filing: 07-04-2022

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Date of Upload: 09-01-2024

Tamil Nadu

THE MANAGER HDFC BANK V/S R MALARVILI

HDFC Bank  

Court Name: Salem

Appelant Advocate S P BALAJI

Respondant Advocate Mr.J.Sreerangaraju

Case Number: 128

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Date of Filing: 18-11-2023

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Date of Upload: 09-01-2024

Madhya Pradesh

HDFC BANK LIMITED V/S SMT.SUNEETA BAI

HDFC Bank  

Court Name: Morena

Appelant Advocate ARVIND SINGH SIKARWAR

Respondant Advocate

Case Number: 244

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Date of Filing: 26-06-2023

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Date of Upload: 08-01-2024

Tamil Nadu

HDFC BANK V/S N.KUMAR

HDFC Bank  

Court Name: Dharmapuri

Appelant Advocate S.RAMKUMAR

Respondant Advocate Mr. C. Raghu

Case Number: 118

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Date of Filing: 03-10-2023

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Date of Upload: 10-01-2024

Tamil Nadu

ARUNKUMAR, HDFC BANK V/S K RAVIRAJ

HDFC Bank  

Court Name: Virudhunagar

Appelant Advocate S SANKARANARAYANAN, A BOANARKESH, A KAMALAKANNAN

Respondant Advocate

Case Number: 23

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Date of Filing: 06-09-2023

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Date of Upload: 04-01-2024

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Common FAQ

Question : Am I eligible to file case against HDFC Bank in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against HDFC Bank ?

Answer : A complaint may be made against HDFC Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint againt HDFC Bank in Consumer Forum


HDFC Bank, also known as Housing Development Finance Corporation Bank, is one of India's leading private sector banks. Established in 1994, it has emerged as a key player in the Indian banking and financial services sector. HDFC Bank is known for its extensive network of branches and ATMs, providing convenient access to banking services for millions of customers across the country.
The bank offers a wide range of financial products and services, including savings and current accounts, loans, credit cards, insurance, and investment solutions. HDFC Bank has earned a reputation for its customer-centric approach, technological innovations, and robust risk management practices.


Step 1

Contact HDFC Bank Customer Care

For Credit Card, mail at:

For Regular Post:
Manager, HDFC Bank Cards Division,PO BOX # 8654
Thiruvanmiyur PO Chennai - 600 041
For Courier:
Manager, HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur,
Chennai - 600 041

For Home Loan (HDFC Ltd), mail us at:

HDFC Bank Ltd.
Ramon House,
H T Parekh Marg,
169, Backbay Reclamation,
Churchgate, Mumbai 400 020

For products other than credit card and home loan:

HDFC Bank Ltd.
Empire Plaza I, 1st Floor,
LBS Marg, Chandan Nagar,
Vikhroli West, Mumbai - 400 083

Alternatively, you can also e-mail us on the below ID's.

Retail Banking / ATM/Debit Cards / Mutual Fund: support@hdfcbank.com
Loans / Advances / Advance against shares: loansupport@hdfcbank.com
Credit Cards: customerservices.cards@hdfcbank.com
Depository Services: infodp@hdfcbank.com

Customers travelling abroad can reach us on +9122 61606160
Customers of Imperia Account, Diners Black Credit Card and Infinia Credit Card can reach us on our dedicated Customer Care Number +9122 61717606

Grievance Redressal Officer

If the resolution provided at Step 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of HDFC access channels mentioned below. Please share the previous complaint number while accessing these channels.

Grievance Redressal Cell (Banking Products)

Call: 18002664060 (9:30am to 5:30pm) (Mon - Sat)
This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays

Grievance Redressal Cell (Credit Cards)

Call: 044 - 61084900 (9:30am to 5:30pm) (Mon - Sat)
This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays

For Banking Products and Depository Services write to:

Mr. Mehernosh Dhamodiwala (Grievance Redressal Officer)
Grievance Redressal Cell, HDFC Bank Limited,
1st Floor, Empire Plaza - 1, Lal Bahadur Shastri Marg,
Chandan Nagar, Vikroli West,
Mumbai - 400083

For Credit Card specific complaints write to:

Mr. Shanmugasundar R ( Grievance Redressal Officer )
HDFC Bank Cards Division,
8, Lattice Bridge Road, Thiruvanmiyur,
Chennai 600041