HDFC Bank
HDFC Bank Customer Care
Address: HDFC House, H T Parekh Marg, 165-166, Backbay Reclamation, Churchgate, Mumbai - 400 020.
Email ID: support@hdfcbank.com
Phone No: 18002026161 / 18602676161
Website : www.hdfcbank.com
Latest Judgments
Total 5565 Consumer Court Cases Against HDFC Bank.
The Branch Manager, HDFC Bank Limited V/S Susmita Dutta (Principal a/c Holder)
Court Name: Kolkata-I(North)
Appelant Advocate Pradip Kumar Dasgupta, Susmita Dutta, Soma Bandopadhyay
Respondant Advocate
Consumer Disputes Redressal Commission, Kolkata - I (North)8B, Nelie Sengupta Sarani, 4th Floor, Kolkata-700087.Web-site - confonet.nic.inComplaint Case No. CC/177/2023( Date of Filing : 20 Sep 2023 )1. Susmita Dutta (Principal a/c Holder)D/o Late Samir Kr. Datta, 79/4/2B, Raja N...
Case Number: 177
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Date of Filing: 20-09-2023
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Date of Upload: 07-11-2023
HDFC Bank V/S Kikar Singh
Court Name: Bhatinda
Appelant Advocate Surit Ram Sharma
Respondant Advocate
Final Order of DISTT.CONSUMER DISPUTES REDRESSAL COMMISSION, Court Room No.19, Block-C,Judicial Court Complex, BATHINDA-151001 (PUNJAB)PUNJABComplaint Case No. CC/19/96( Date of Filing : 26 Apr 2019 )1. Kikar Singhaged about 52 years S/o Baktawar Singh R/o of C/o Vigilance Bureau...
Case Number: 19
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Date of Filing: 26-04-2019
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Date of Upload: 08-11-2023
The Branch Manager, HDFC Bank Ltd., V/S Monika
Court Name: Jhajjar
Appelant Advocate Sh. Shamsher Singh
Respondant Advocate Sh. Rajesh Sharma
Case Number: 228
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Date of Filing: 12-07-2022
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Date of Upload: 16-11-2023
Case Number: 637
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Date of Filing: 28-11-2019
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Date of Upload: 21-11-2023
HDFC BANK V/S ARVIND KUMAR SHASHANK
Court Name: Lucknow-II
Appelant Advocate SANTOSH KUMAR SHUKLA
Respondant Advocate
Case Number: 780
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Date of Filing: 15-10-2016
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Date of Upload: 28-10-2023
HDFC BANK LTD, CHAMPA V/S BHUNESHWAR DEWANGAN
Court Name: Janjgir-Champa
Appelant Advocate SHRI MAHESH AGRAWAL
Respondant Advocate SHRI LAKESHWAR PRASAD
Case Number: 22
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Date of Filing: 07-01-2022
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Date of Upload: 27-10-2023
Branch Manager HDFC Bank V/S Shri, Santosh Kumar Singh S/o Shri, Chandraprakash Singh
Court Name: Jaunpur
Appelant Advocate Mrs. Advocate
Respondant Advocate Mrs . Advocate
Case Number: 59
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Date of Filing: 20-04-2023
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Date of Upload: 28-10-2023
HDFC Bank and another V/S Rajendra Prasad Reddy
Court Name: Mysore
Appelant Advocate S.T.Somashekara
Respondant Advocate Sri.ESB
Case Number: 1586
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Date of Filing: 01-12-2016
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Date of Upload: 08-11-2023
HDFC bank and Other V/S Babulal Kirar
Court Name: Guna
Appelant Advocate Devendra Singh Dhakad
Respondant Advocate
Case Number: 393
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Date of Filing: 18-07-2022
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Date of Upload: 26-10-2023
Case Number: 649
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Date of Filing: 06-04-2021
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Date of Upload: 26-10-2023
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Common FAQ
Question : Am I eligible to file case against HDFC Bank in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against HDFC Bank ?
Answer : A complaint may be made against HDFC Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt HDFC Bank in Consumer Forum
HDFC Bank, also known as Housing Development Finance Corporation Bank, is one of India's leading private sector banks. Established in 1994, it has emerged as a key player in the Indian banking and financial services sector. HDFC Bank is known for its extensive network of branches and ATMs, providing convenient access to banking services for millions of customers across the country.
The bank offers a wide range of financial products and services, including savings and current accounts, loans, credit cards, insurance, and investment solutions. HDFC Bank has earned a reputation for its customer-centric approach, technological innovations, and robust risk management practices.
Step 1
Contact HDFC Bank Customer Care
For Credit Card, mail at:
For Regular Post:Manager, HDFC Bank Cards Division,PO BOX # 8654
Thiruvanmiyur PO Chennai - 600 041
For Courier:
Manager, HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur,
Chennai - 600 041
For Home Loan (HDFC Ltd), mail us at:
HDFC Bank Ltd.Ramon House,
H T Parekh Marg,
169, Backbay Reclamation,
Churchgate, Mumbai 400 020
For products other than credit card and home loan:
HDFC Bank Ltd.Empire Plaza I, 1st Floor,
LBS Marg, Chandan Nagar,
Vikhroli West, Mumbai - 400 083
Alternatively, you can also e-mail us on the below ID's.
Retail Banking / ATM/Debit Cards / Mutual Fund: support@hdfcbank.comLoans / Advances / Advance against shares: loansupport@hdfcbank.com
Credit Cards: customerservices.cards@hdfcbank.com
Depository Services: infodp@hdfcbank.com
Customers travelling abroad can reach us on +9122 61606160
Customers of Imperia Account, Diners Black Credit Card and Infinia Credit Card can reach us on our dedicated Customer Care Number +9122 61717606
Grievance Redressal Officer
If the resolution provided at Step 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of HDFC access channels mentioned below. Please share the previous complaint number while accessing these channels.Grievance Redressal Cell (Banking Products)
Call: 18002664060 (9:30am to 5:30pm) (Mon - Sat)This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays
Grievance Redressal Cell (Credit Cards)
Call: 044 - 61084900 (9:30am to 5:30pm) (Mon - Sat)This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays
For Banking Products and Depository Services write to:
Mr. Mehernosh Dhamodiwala (Grievance Redressal Officer)Grievance Redressal Cell, HDFC Bank Limited,
1st Floor, Empire Plaza - 1, Lal Bahadur Shastri Marg,
Chandan Nagar, Vikroli West,
Mumbai - 400083
For Credit Card specific complaints write to:
Mr. Shanmugasundar R ( Grievance Redressal Officer )HDFC Bank Cards Division,
8, Lattice Bridge Road, Thiruvanmiyur,
Chennai 600041