Federal Bank

Federal Bank Customer Care

Address: Federal Bank Ltd, Zonal Office, Federal Towers, 2/2, West Patel Nagar, New Delhi 110008

Email ID: ndlr@federalbank.co.in

Phone No: 18004251199

Website : https://www.federalbank.co.in/

Latest Judgments

Total 219 Consumer Court Cases Against Federal Bank.

Kerala

BRANCH MANAGER FEDERAL BANK V/S AJANTHAN K K

Federal Bank  

Court Name: StateCommission

Appelant Advocate PARTY IN PERSON

Respondant Advocate

STATE CONSUMER DISPUTES REDRESSAL COMMISSIONTHIRUVANANTHAPURAMComplaint Case No. CC/16/16( Date of Filing : 20 Jan 2016 )1. AJANTHAN K K . ...........Complainant(s)Versus1. BRANCH MANAGER FEDERAL BANK . ............Opp.Party(s) BEFORE:HON'BLE MR. SRI.AJITH KUMAR.D PRESIDING MEMBE...

Case Number: 16

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Date of Filing: 20-01-2016

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Date of Upload: 24-11-2023

West Bengal

THE BRANCH MANAGER FEDERAL BANK LTD. V/S SMT LILY DAS

Federal Bank  

Court Name: Siliguri

Appelant Advocate

Respondant Advocate

District Consumer Disputes Redressal Forum, SiliguriKshudiram Basu Bipanan Kendra (2nd Floor)H. C. Road, P.O. and P.S. Prodhan Nagar,Dist. Darjeeling.Complaint Case No. CC/64/2019( Date of Filing : 09 Dec 2019 )1. SMT LILY DASW/O LATE SAHADEB DAS,R/O BAGHAJATIN COLONY,PRADHAN NAG...

Case Number: 64

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Date of Filing: 09-12-2019

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Date of Upload: 06-10-2023

Orissa

The Branch Manager,Federal Bank V/S Prabhu Bhakta Sahu

Federal Bank  

Court Name: Anugul

Appelant Advocate K.P.Sahu

Respondant Advocate Satya Sunder Mohapatra

Case Number: 3

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Date of Filing: 02-01-2017

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Date of Upload: 16-09-2023

Kerala

THE FEDERAL BANK LTD V/S K.P CHANDRADASAN

Federal Bank  

Court Name: Kozhikode

Appelant Advocate ADV'S S.K KRISHNA KUMAR & NELSON JOSE K

Respondant Advocate

CONSUMER DISPUTES REDRESSAL COMMISSIONKARANTHUR PO,KOZHIKODEComplaint Case No. CC/244/2015( Date of Filing : 05 May 2015 )1. K.P CHANDRADASANCIVIL ENGINEERING CONTRACTOR,VISHWA HINDU BHAVAN,CHALAPPURAM P.O,KOZHIKODE...........Complainant(s)Versus1. THE FEDERAL BANK LTDREGISTRED O...

Case Number: 244

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Date of Filing: 05-05-2015

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Date of Upload: 07-09-2023

Orissa

The Federal Bank Ltd., Having its Regd. & Head Office, Kochi, Represeted by its Managing Director & V/S Sri Chittaranjan Mohanty, aged about 33 years

Federal Bank  

Court Name: Baleshwar

Appelant Advocate Sri Debi Prasad Sarangi & others

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, BALASOREAT- KATCHERY HATA, NEAR COLLECTORATE, P.O, DIST- BALASORE-756001Complaint Case No. CC/81/2015( Date of Filing : 30 Mar 2015 )1. Sri Chittaranjan Mohanty, aged about 33 yearsS/o. Late Ganesh Prasad Mohanty, At- Chhatara, P.O...

Case Number: 81

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Date of Filing: 30-03-2015

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Date of Upload: 08-09-2023

West Bengal

Federal Bank, V/S SMT. SUCHITRA KUILA,

Federal Bank  

Court Name: Howrah

Appelant Advocate Sudip Ghosh,

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION HOWRAH20, Round Tank Lane, P.O. and P.S. Howrah, Dist. Howrah-711 101.Office (033) 2638 0892, 0512 Confonet (033) 2638 0512 Fax (033) 2638 0892Complaint Case No. CC/191/2021( Date of Filing : 09 Sep 2021 )1. SMT. SUCHITRA KUILA,W/O ...

Case Number: 191

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Date of Filing: 09-09-2021

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Date of Upload: 28-07-2023

Kerala

Manager,Federal Bank V/S Aibeesh.P.Baby

Federal Bank  

Court Name: Kannur

Appelant Advocate Saji Zacharias

Respondant Advocate

IN THE CONSUMER DISPUTES REDRESSAL FORUMKANNURComplaint Case No. CC/14/2022( Date of Filing : 15 Jan 2022 )1. Aibeesh.P.BabyS/o Baby,Pannoorayil House,Payyavoor.P.O,Thaliparamba Taluk,Kannur............Complainant(s)Versus1. Manager,Federal BankPayyavoor Branch,Payyavoor.P.O,Thal...

Case Number: 14

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Date of Filing: 15-01-2022

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Date of Upload: 19-07-2023

Kerala

RAJAGOPALAN A V/S MANAGER FEDERAL BANK LTD

Federal Bank  

Court Name: StateCommission

Appelant Advocate S REGHUKUMAR

Respondant Advocate

STATE CONSUMER DISPUTES REDRESSAL COMMISSIONTHIRUVANANTHAPURAMFirst Appeal No. A/15/726( Date of Filing : 01 Sep 2015 )(Arisen out of Order Dated 24/03/2015 in Case No. CC/82/2012 of District Kasaragod)1. MANAGER FEDERAL BANK LTD RAJAPURAM BRANCH RAJAPURAM P O KASARGOD..............

Case Number: 15

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Date of Filing: 01-09-2015

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Date of Upload: 05-08-2023

Punjab

The Federal Bank Ltd. V/S M/s. Dhillon Overseas

Federal Bank  

Court Name: Amritsar

Appelant Advocate Deepinder Singh

Respondant Advocate

Case Number: 75

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Date of Filing: 19-04-2023

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Date of Upload: 30-06-2023

Punjab

Federal Bank V/S M/s Vandana Impex

Federal Bank  

Court Name: Ludhiana

Appelant Advocate Pawan Sood Adv.

Respondant Advocate Alok Mohindra adv

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, LUDHIANA. Complaint No: 275 dated 29.10.2020. Date of decision: 13.06.2023.Ms. Vandana Impex, B-XV-239/1, Nirankari Street No.1, Miller Ganj, Ludhiana 141003 through its partner Shri Pawan Sood aged 70 years (senior citizen) son o...

Case Number: 20

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Date of Filing: 29-10-2020

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Date of Upload: 19-06-2023

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Common FAQ

Question : Am I eligible to file case against Federal Bank in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Federal Bank ?

Answer : A complaint may be made against Federal Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint againt Federal Bank in Consumer Court in 4 Steps

Filing a complaint against Federal Bank in a consumer court involves following a specific procedure to ensure your grievance is addressed appropriately.


Step 1

Contact Federal Bank Customer Care

Before filing a formal complaint, consider contacting Federal Bank's customer care to address the issue. Many complaints can be resolved through direct communication.

Federal Bank Customer Care Details

Dial the pan India toll free number 1800-425-1199 Or 1800-420-1199 to avail the services of the Contact Center.
Customers from abroad can dial 0484-2630994 or 0484-2630995 or 080-61991199. Executives will be available 24 x 7 to help you. They will divulge information regarding your accounts only after proper identification.

You can also contact us via Email.
For General Queries: contact@federalbank.co.in
For Queries related to FedNet Internet Banking: fednetinfo@federalbank.co.in

Step 2

Contact Federal Bank Nodal Officer

If you are not satisfied with the Federal Bank customer care response, you can escalate the issue to the nodal officer by sending a written complaint.

Federal Bank Nodal Office Details



Bangalore

Dileep B - Senior Vice President & Zonal Head
Phone : 080-22110054
Email : bgrr@federalbank.co.in
The Federal Bank Ltd, Zonal office
1st Floor, Halcyon Complex, No.9,
St. Marks Road, Bangalore, Karanataka,
PIN -560001

Chennai

Eqbal Manoj - Senior Vice President & Zonal Head
Phone : 044-28587516
Email : mdsr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Bhattad Tower, Ist Floor, 30,
West Cott Road, Royapettah, Chennai,
Tamil Nadu, PIN -600 014

Ernakulam

Kuriakose Conil - Senior Vice President & Zonal Head
Phone : 0484-2201177
Email :ekmr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Floor, Federal Towers, Marine Drive,
Ernakulam, Kerala,
PIN-682 031



Kolkata

Sabu R S - Senior Vice President & Zonal Head
Phone :033-68151265 / 68151252
Email : calg@federalbank.co.in
The Federal Bank Ltd, Zonal office
91/A/1, Avani Signature, Park Street,
Kolkata 700016
West Bengal

Kottayam

Binoy Augustine - Senior Vice President & Zonal Head
Phone :0481-2302329
Email :ktmr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Mar Makil Centenary Memorial Building,
S H Mount P O, Kottayam, Kerala,
PIN - 686006

Kozhikode

Regi C V - Vice President & Zonal Head
Phone :0495-2709600
Email :kkdr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Federal Towers, 27/97G, Mavoor
Road, Kozhikode, Kerala,
PIN - 673016



Mumbai

Mahesh R - Senior Vice President & Zonal Head
Phone :022-26566702
Email : bbyg@federalbank.co.in
The Federal Bank Ltd, Zonal office
Laxmi Towers, A-1, 4Th Floor,
Bandra Kurla Complex, Bandra (East),
Mumbai, Maharastra, PIN-400 051

New Delhi

Sasidharan C M - Vice President & Zonal Head
Phone :011-40733918
Email :ndlr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Federal towers, 2/2,West Patel Nagar
New Delhi, West Delhi,
PIN - 110 008

Thiruvananthapuram

Renji Alex - Vice President & Zonal Head
Phone :0471-2780657
Email :tvmr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Federal towers
Thiruvanathapuram, Kerala - 695 001




Step 3

Contact Federal Bank Principal Nodal Officer

If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to the Principal Nodal Officer:
Ms. Shalini Warrier:
Executive Director and Principal Nodal Officer:
CEO's Secretariat, The Federal Bank Ltd.:
Federal Towers, Aluva, Kerala.:
Email : support@federalbank.co.in:
Tel : 0484-2626366

Step 4

If you are dissatisfied with the Federal Bank Principal Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Federal Bank Ombudsman List
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 5

Contact Consumer Court

If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Federal Bank.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.