Club Mahindra

Club Mahindra Customer Care

Address: Mahindra Towers, 1st Floor, "A" Wing, Dr. G M Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400 018.

Email ID: memberexperience@mahindraholidays.com

Phone No: 18002668899

Website : www.clubmahindra.com


Latest Judgments

Total 75 Consumer Court Cases Against Club Mahindra.

Haryana

Club Mahindra, Mahindra Towers, V/S Sunder Saini

Club Mahindra   Club  

Court Name: Jhajjar

Appelant Advocate Sh. Sunil Yadav

Respondant Advocate

Case Number: 29

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Date of Filing: 25-05-2023

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Date of Upload: 02-08-2023

Delhi

CLUB MAHINDRA V/S VISHAL JUNEJA

Club Mahindra   Club  

Court Name: North West

Appelant Advocate

Respondant Advocate

DISTRICT CONSUMER DISPUTE REDRESSAL COMMISSION, NORTH-WEST GOVT. OF NCT OF DELHICSC-BLOCK-C, POCKET-C, SHALIMAR BAGH, DELHI-110088.Complaint Case No. CC/432/2021( Date of Filing : 29 Sep 2021 )1. VISHAL JUNEJAB-32,GUJRANWALA TOWN PART-1,DELHI-110009...........Complainant(s)Versus...

Case Number: 432

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Date of Filing: 29-09-2021

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Date of Upload: 13-05-2023

Madhya Pradesh

CLUB MAHINDRA HOLIDAY & RESORTS INDIA LTD. V/S SMT. ANITA DABKARA

Club Mahindra   Club   Holiday   Resorts  

Court Name: Bhopal-II

Appelant Advocate PREETIMA SHRIVASHTAVA

Respondant Advocate

Case Number: 22

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Date of Filing: 12-10-2022

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Date of Upload: 08-05-2023

Gujarat

CLUB MAHINDRA V/S RASHTRIYA GRAHAK SURAKSHA SAMITI 1

Club Mahindra   Club  

Court Name: Vadodra Addl

Appelant Advocate HARDIK SHAH

Respondant Advocate

Case Number: 19

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Date of Filing: 16-03-2019

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Date of Upload: 22-02-2023

Haryana

Club Mahindra, Mahindra Towers, V/S Sunder Saini

Club Mahindra   Club  

Court Name: Jhajjar

Appelant Advocate Sh. Sukesh Phalaswal

Respondant Advocate

Case Number: 405

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Date of Filing: 08-12-2022

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Date of Upload: 02-02-2023

Gujarat

CLUB MAHINDRA V/S MAYUR D. SUTRIYA

Club Mahindra   Club  

Court Name: Surat

Appelant Advocate AMIT J.SHAH

Respondant Advocate JAYUL BHATT

Case Number: 19

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Date of Filing: 10-04-2019

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Date of Upload: 19-01-2023

Uttar Pradesh

Club Mahindra Holyday & Resort India Ltd & Others V/S Anshu Kumari

Club Mahindra   Club  

Court Name: Kanpur Nagar

Appelant Advocate Rajesh Chaturvedi

Respondant Advocate Alok Kumar

Case Number: 296

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Date of Filing: 28-04-2022

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Date of Upload: 16-12-2022

Uttar Pradesh

CLUB MAHINDRA HOLIDAYS & OTHER V/S RISHI PARIHAAR

Club Mahindra   Club   Holidays  

Court Name: Jhansi

Appelant Advocate

Respondant Advocate

Heading1Heading2Complaint Case No. CC/411/2022( Date of Filing : 04 Aug 2022 )1. RISHI PARIHAAR248 NAI BASTI BAHAR DATIA GATE JHANSIJHANSIUTTAR PRADESH...........Complainant(s)Versus1. CLUB MAHINDRA HOLIDAYS & OTHER6TH FLOOR PAYAGPUR TOWER MIRA BAI MARG OPPOSITE STATE GUEST HOUSE...

Case Number: 411

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Date of Filing: 04-08-2022

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Date of Upload: 14-11-2022

Gujarat

CLUB MAHINDRA HOLIDAYS V/S SMITA MEHTA

Club Mahindra   Club   Holidays  

Court Name: Vadodra Addl

Appelant Advocate A.C.SHAH

Respondant Advocate

Case Number: 19

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Date of Filing: 30-08-2019

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Date of Upload: 26-08-2022

Punjab

Club Mahindra Office V/S Rajan Khosla S/o Sh. Mukand Lal Khosla

Club Mahindra   Club  

Court Name: Jalandhar

Appelant Advocate Rahul Ram Pal Sharma

Respondant Advocate

Distt Consumer Disputes Redressal CommissionLadowali Road, District Administrative Complex,2nd Floor, Room No - 217 JALANDHAR (PUNJAB) Complaint Case No. CC/142/2022( Date of Filing : 29 Apr 2022 )1. Rajan Khosla S/o Sh. Mukand Lal KhoslaHouse No. 278/D, Opp. Hotel President, Jal...

Case Number: 142

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Date of Filing: 29-04-2022

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Date of Upload: 05-07-2022

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Common FAQ

Question : Am I eligible to file case against Club Mahindra in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Club Mahindra ?

Answer : A complaint may be made against Club Mahindra under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Club Mahindra, a subsidiary of the Mahindra Group, is a prominent name in the hospitality and vacation ownership industry in India. Established in 1996, Club Mahindra has grown to become one of the largest vacation ownership companies in the country. It offers a unique and memorable vacation experience to its members through a wide network of resorts across various popular tourist destinations in India and abroad. Club Mahindra's commitment to providing high-quality hospitality, luxurious amenities, and a range of family-friendly activities has made it a preferred choice for families and travelers seeking enjoyable and hassle-free vacations. With a focus on creating cherished holiday memories, Club Mahindra continues to set the standard for vacation ownership in India, enabling its members to explore new destinations and create lasting moments with their loved ones.

Club Mahindra Grievance Redressal Process

Level 1 Have a query and want to ask our resolution team for the first time ?

Please send a mail to memberexperience@mahindraholidays.com mentioning your member id, membership name and nature of query in the subject line. In the description box please mention the details of your query clearly. If you want to add any attachments to further elaborate please do so. You can add upto 3 attachments in any query.
You will get an auto-response from our system with a Case Number which has been assigned to your query. Kindly quote this case number in any subsequent emails which you write to us. The Level 1 team will respond to your query within 2 working days.

Level 2
If you are not satisfied with the resolution provided to your query, you can escalate to the next level by writing to ravi_kumar@mahindraholidays.com, Head Centralised Customer Service. Please clearly mention the Case Number which was assigned to your query at Level 1, member id and membership name in the subject line when you escalate to the second level. At this level we accept only cases which have been sent to Level 1 and the Case no. is mentioned clearly in the subject line.
Please mention the specific reason why you are not satisfied with the resolution provided by the Level 1 team in the description box along with any other necessary information which will help us understand better.
The Level 2 team will respond to your mail within 3 working days.

Level 3
If you are not satisfied with the resolution provided to your query by the Level 2 team, you can escalate to the next level by writing to meghana_desai@mahindraholidays.com, Head Grievance Redressal. Please clearly mention the Case Number which was assigned to your query at Level 1, your member id and membership name in the subject line when you escalate to the third level. We accept only cases which have been sent to Level 2 and the Case no. is mentioned clearly in the subject line.
Please mention the specific reason why you are not satisfied with the resolution provided in the description box along with any other necessary information which will help us understand better.
The Level 3 team will respond to your mail within 4 working days.
If you are not satisfied with the resolution provided by the above teams, you may write to Anupam Srivastava (anupam_srivastava@mahindraholidays.com) who is the Chief of Member Experience.
Customer can file Consumer Case against Club Mahindra if not get any responce even after completing the above three level.


Club Mahindra Customer Care Numbers

New Memberships
1800 209 2345
IST - 9:00AM to 9:00PM

Existing members - India
1800 266 8899
24 x 7 Member Support Available

For Existing members - International
+9122 6916 7112
24 x 7 Member Support Available