Citi Bank

Citi Bank Customer Care

Address: Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai – 600 004.

Email ID: NA

Phone No: 1-800-266-2400

Website : https://www.online.citibank.co.in/


Latest Judgments

Total 270 Consumer Court Cases Against Citi Bank.

Delhi

CITI BANK LTD V/S MANISH K CHOUDHARY

Citi Bank  

Court Name: South Delhi

Appelant Advocate

Respondant Advocate

Case Number: 132

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Date of Filing: 17-05-2022

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Date of Upload: 09-11-2023

Madhya Pradesh

SHABAZ AHMED V/S CITI BANK N.A.

Citi Bank  

Court Name: StateCommission

Appelant Advocate

Respondant Advocate

M. P. STATE CONSUMER DISPUTES REDRESSAL COMMISSION, FIRST APPEAL NO. 2308 OF 2019CITI BANK VS SHABAZ AHMED.O R D E R S H E E TDATE OF ORDERORDER WITH SIGNATUREORDER OF THE REGISTRAR ON OFFICE NOTING18.10.2023 None for the appellant. As per office report dated 01.05.2023 and 14.08...

Case Number: 19

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Date of Filing: 10-12-2019

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Date of Upload: 18-10-2023

Delhi

ANIRUDH AGRAHARI V/S CITI BANK N.A

Citi Bank  

Court Name: StateCommission

Appelant Advocate

Respondant Advocate

Case Number: 1419

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Date of Filing: 21-06-2023

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Date of Upload: 26-09-2023

Gujarat

CITI BANK / THE NEW INDIA ASSURANCE CO LTD V/S HEMA S NAIK

The New India Assurance   New India Assurance   Citi Bank  

Court Name: Ahmedabad City

Appelant Advocate M.V.PATEL

Respondant Advocate M V CHOKSHI/A.G.THAKOR

Case Number: 10

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Date of Filing: 29-09-2010

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Date of Upload: 05-07-2023

Tamil Nadu

Citi Bank NA V/S J.Balaji

Citi Bank  

Court Name: Tiruvannamalai

Appelant Advocate V.Balasubramanian

Respondant Advocate N Kishore Kumar

Case Number: 0

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Date of Filing: 27-06-2022

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Date of Upload: 10-07-2023

Tamil Nadu

M/s Citi Bank Home Loans Rep by Manager V/S D Arul Hilber John

Citi Bank   Loans  

Court Name: South Chennai

Appelant Advocate M/s K Gajendran

Respondant Advocate E.Santhanalakshmi

Date of Complaint Filed:08.08.2019 Date of Reservation :08.06.2023 Date of Order :14.06.2023 DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION,CHENNAI (SOUTH), CHENNAI-3.PRESENT: TMT. B. JIJAA, M.L., : PRESIDENT THIRU. T.R. SIVAKUMHAR, B.A., B.L.,: MEMBER I THIR...

Case Number: 222

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Date of Filing: 14-08-2019

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Date of Upload: 11-09-2023

Kerala

THE MANGER, CITI BANK V/S Dr K M GEORGE

Citi Bank  

Court Name: StateCommission

Appelant Advocate P K MUHAMMED

Respondant Advocate

STATE CONSUMER DISPUTES REDRESSAL COMMISSIONTHIRUVANANTHAPURAMFirst Appeal No. A/28/2018( Date of Filing : 19 Jan 2018 )(Arisen out of Order Dated in Case No. CC/638/14 of District Ernakulam)1. Dr K M GEORGEPOWATHIKUNNIL, CHEVAYUR.P.O, KOZHIKODE, KOZHIKODE............Appellant(s)...

Case Number: 28

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Date of Filing: 19-01-2018

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Date of Upload: 20-06-2023

Delhi

CITI BANK N.A V/S DEEPANSHU KUMAR & ORS.

Citi Bank  

Court Name: StateCommission

Appelant Advocate

Respondant Advocate

Case Number: 12

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Date of Filing: 15-09-2020

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Date of Upload: 01-06-2023

Delhi

CITI BANK N.A V/S DEEPANSHU KUMAR & ORS.

Citi Bank  

Court Name: StateCommission

Appelant Advocate VINOD MALHOTRA & NIKHIL MALHOTRA

Respondant Advocate

Case Number: 111

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Date of Filing: 15-09-2020

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Date of Upload: 01-06-2023

Telangana

CITI Bank NA & Another V/S CA BELDI SRIDHAR

Citi Bank  

Court Name: Hyderabad

Appelant Advocate M/s. SRK Velichety

Respondant Advocate Adv.MRB Manikandan

Case Number: 724

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Date of Filing: 06-12-2021

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Date of Upload: 19-05-2023

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Common FAQ

Question : Am I eligible to file case against Citi Bank in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Citi Bank ?

Answer : A complaint may be made against Citi Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint againt Citi Bank in Consumer Court

Filing a complaint against Citi Bank in a consumer court involves following a specific procedure to ensure your grievance is addressed appropriately.


Note

Citi India consumer banking customers are now served by Axis Bank. Citi India has transferred ownership of its consumer banking business to Axis Bank (registration number L65110GJ1993PLC020769). Consumer banking customers can continue to use all existing Citi products and/or services, branches, ATMs, internet banking and Citi Mobile® App as usual. Axis Bank is the provider of Citi branded consumer banking products in India temporarily and Citi India is providing certain services in respect of those products.

More Cases no City Bank | More Cases no CitiBank


Step 1

Contact Citi Bank Customer Care

1800 267 2425 (To block card/unauthorized transaction)
1800 266 2400 (Grievance Redressal 10am-6pm Mon-Sat)

1860 210 2484 (24*7 Customer care-Credit Cards/ Citibanking/ Suvidha/ Loans*)
70655 52484 (Missed call no.- To get registered for WhatsApp banking)


Step 2

Contact Citi Bank Nodal Officer

If you are not satisfied with the Citi Bank customer care response, you can escalate the issue to the Nodal Officer by sending a written complaint.

Citi Bank Nodal Office Details

Andhra Pradesh & Telengana.

Citibank N.A., Unit No. 1,
Apurupa Silpi, Survey No. 124,
Gachibowli Village,
Serilingampally Mandal,
Hyderabad - 500 032.
Tele : 04066017109
Email : regionalnodalofficer.south@citi.com

Karnataka.

Citibank N.A.,
5 M. G. Road, Bengaluru - 560 001.
Tele : 08067739326
Email : regionalnodalofficer.south@citi.com

Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar & Ambala Districts of Haryana.

Citibank N.A., Unit No. 1,
Sector 8C, Madhya Marg,
Chandigarh - 160 009.
Tele : 01726650934
Email : regionalnodalofficer.south@citi.com



Delhi, Jammu & Kashmir, Haryana (except the districts of Ambala , Yamuna Nagar and Panchkula), & the districts of Ghaziabad and Gautam Budh Nagar of U.P

Level 1, Gurmehar,
A-12, Ring Road,
South Extension Part-I,
New Delhi - 110049.
Tele : 01204396555
Email : regionalnodalofficer.south@citi.com

Maharashtra and Goa.

Citibank
Times Square IT park, Wing B,
Unit No 1, Andheri - Kurla Rd,
Marol, Andheri East, Mumbai - 400059.
Tele : 02242142651
Email : regionalnodalofficer.west@citi.com

Tamil Nadu, Puducherry & Andaman and Nicobar.

Citibank
7th Floor, Acropolis, No. 148,
Dr. Radhakrishnan Salai,
Mylapore, Chennai - 600 004.
Tele : 04466890076
Email : regionalnodalofficer.south@citi.com



Orissa, West Bengal and Sikkim.

9 Brabourne Road, Kolkata - 700001.
Tele : 03344095002
Email : regionalnodalofficer.east@citi.com

Gujarat, Dadra & Nagar Haveli, Daman and Diu and Bhopal.

Ground Floor, Kalapurnam,
Nr. Municipal market,
C G Road, Ahmedabad - 380009.
Tele : 02242142651
Email : regionalnodalofficer.west@citi.com

Uttar Pradesh & Uttaranchal.

Citibank
Amren House, 17/1,
Ashok Marg, Lucknow - 226001.
Tele : 05224031203
Email : regionalnodalofficer.north@citi.com



Kerala, Lakshadweep, Puducherry (only Mahe Region).

9 38/1581 Fotofast House, M G Road,
Ernakulam, Kochi - 682 035.
Tele : 04844196530
Email : regionalnodalofficer.south@citi.com

Rajasthan

Ground floor,
Bhagwati Bhawan, Near Government
Hostel Crossing, M I Road,
Jaipur - 302001.
Tele : 01414053301
Email : regionalnodalofficer.north@citi.com




Step 3

If you are dissatisfied with the Citi Bank Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Citi Bank Ombudsman List
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 4

Contact Consumer Court

If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Citi Bank.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.