Axis Bank

Axis Bank Customer Care

Address: Axis Bank Ltd. 4th Floor, Axis House, Wadia International Center, P.B. Marg, Worli, Mumbai - 400 025.

Email ID: customer.service@axisbank.com

Phone No: 18604195555

Website : https://www.axisbank.com/

Latest Judgments

Total 3119 Consumer Court Cases Against Axis Bank.

Tamil Nadu

M/s. Axis Bank Limited, Rep by its Managing Director V/S Kala R, W/o T.R. Ravishankar

Axis Bank   Axis Bank  

Court Name: South Chennai

Appelant Advocate Saravabhauman Associates and Lavanya Shankar

Respondant Advocate Exparte

Date of Complaint Filed : 28.12.2020 Date of Reservation : 05.01.2023 Date of Order : 27.01.2023DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION,CHENNAI (SOUTH), CHENNAI-3.PRESENT: TMT. B. JIJAA, M.L., ...

Case Number: 26

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Date of Filing: 27-01-2021

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Date of Upload: 11-04-2023

Uttar Pradesh

Axis Bank V/S Madan Mohan

Axis Bank   Axis Bank  

Court Name: Lucknow-I

Appelant Advocate R.k.mathhur

Respondant Advocate

Heading1Heading2Complaint Case No. CC/9/2022( Date of Filing : 05 Jan 2022 )1. Madan MohanLucknowLucknowutter Prdesh...........Complainant(s)Versus1. Axis BankLucknowLucknowutter Prdesh............Opp.Party(s) BEFORE:HON'BLE MR. Neelkuntha Sahya PRESIDENTHON'BLE MS. Kumar Raghven...

Case Number: 9

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Date of Filing: 05-01-2022

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Date of Upload: 07-02-2023

Orissa

Samir Kumar Mohanty, V/S Branch Manager, AXIS Bank Limited.,

Axis Bank   Axis Bank  

Court Name: StateCommission

Appelant Advocate M/s. S.K. Ghose & Assoc.

Respondant Advocate M/s. G. Rath & Assoc.

IN THE STATE CONSUMER DISPUTES REDRESSAL COMMISSIONODISHA, CUTTACKFirst Appeal No. A/328/2008( Date of Filing : 24 Apr 2008 )(Arisen out of Order Dated 25/03/2008 in Case No. CD/125/2007 of District Bhadrak)1. Branch Manager, AXIS Bank Limited., At- R.C. Behera Market Complex., S...

Case Number: 328

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Date of Filing: 24-04-2008

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Date of Upload: 06-02-2023

Karnataka

Axis Bank Ltd Having registered Office at, Trishul 3rd Floor, Opp.Samartheshwar Temple, Law Garden,E V/S Smt.M.Rajalakshmi

Axis Bank   Axis Bank  

Court Name: Bangalore 3rd Additional

Appelant Advocate Amrutha B.R

Respondant Advocate

Heading1Heading2Complaint Case No. CC/450/2021( Date of Filing : 02 Dec 2021 )1. Smt.M.RajalakshmiW/o.C.Mahadevan Aged about 53 Years, R/at No.48/1,Gavipuram, HBCS Layout,near Mangalore PU College,Ullal Main Road, Bengaluru-560056. ...........Complainant(s)Versus1. Axis Bank Ltd ...

Case Number: 450

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Date of Filing: 02-12-2021

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Date of Upload: 17-01-2023

Punjab

Axis bank V/S Budh Singh

Axis Bank   Axis Bank  

Court Name: Gurdaspur

Appelant Advocate B.S Khaira , Adv

Respondant Advocate OPs. exparte.

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, GURDASPURDISTRICT ADMINISTRATIVE COMPLEX , B BLOCK ,2nd Floor Room No. 328 Complaint Case No. CC/186/2022( Date of Filing : 09 Sep 2022 )1. Budh Singhs/o amir Singh aged 98 years Kalanaur GurdaspurPunjab...........Complainant(s)Ver...

Case Number: 186

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Date of Filing: 09-09-2022

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Date of Upload: 24-01-2023

Punjab

Axis Bank V/S Badri Parshad

Axis Bank   Axis Bank  

Court Name: Bhatinda

Appelant Advocate Madan Mohan Behal

Respondant Advocate

Final Order of DISTT.CONSUMER DISPUTES REDRESSAL COMMISSION, Court Room No.19, Block-C,Judicial Court Complex, BATHINDA-151001 (PUNJAB)PUNJABComplaint Case No. CC/22/394( Date of Filing : 23 Dec 2022 )1. Badri Parshad House No.905-3740 ahata Midhu Mal Amrik Singh Road, Bathinda.....

Case Number: 22

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Date of Filing: 23-12-2022

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Date of Upload: 11-01-2023

Orissa

Manager Axis Bank Ltd V/S Annapurana Sahoo

Axis Bank  

Court Name: Jagatsinghapur

Appelant Advocate Mr.S.K.Mishra

Respondant Advocate Ex-Parte

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION JAGATSINGHPURJAGATSINGHPURComplaint Case No. CC/70/2022( Date of Filing : 06 Apr 2022 )1. Annapurana SahooW/o Late Prabir Kumar Sahoo, Vill/PO- Taladanda, PS- Kujanga, Dist- Jagatsinghpur ...........Complainant(s)Versus1. Manager Ax...

Case Number: 70

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Date of Filing: 06-04-2022

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Date of Upload: 03-03-2023

West Bengal

Branch Manager, AXIS Bank V/S Dipak Gorai

Axis Bank   Axis Bank  

Court Name: Bankura

Appelant Advocate

Respondant Advocate

IN THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION BANKURAConsumer Complaint No. 02/2021Date of Filing : 09.03.2021Before:1. Samiran Dutta Ld. President. 2. Rina Mukherjee Ld. Member. For the Complainant: Ld. Advocate Jayanta Kumar MukhopadhyayFor the O.P. Ld. Advocate Sri Ar...

Case Number: 2

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Date of Filing: 09-03-2021

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Date of Upload: 06-01-2023

Orissa

The Axis Bank Limited, Gadramunda Branch, Khariar, Represented through the Branch Manager of the Ban V/S Nirbhaya Singh Barik

Axis Bank   Axis Bank  

Court Name: Nuapada

Appelant Advocate Sri J.Meher & Associates

Respondant Advocate Sri B.S.Dalpaty

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSIONNUAPADA,ODISHAComplaint Case No. CC/47/2019( Date of Filing : 30 Sep 2019 )1. Nirbhaya Singh BarikAt/Po-Lanji, Ps-Khariar, Dist-NuapadaNuapadaOdisha...........Complainant(s)Versus1. The Axis Bank Limited, Gadramunda Branch, Khariar, ...

Case Number: 47

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Date of Filing: 30-09-2019

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Date of Upload: 31-12-2022

Orissa

The Axis Bank Limited, Gadramunda Branch, Khariar, Represented through the Branch Manager of the Ban V/S Govindram Agrawal , aged about 66 years

Axis Bank   Axis Bank  

Court Name: Nuapada

Appelant Advocate J.Meher & Associates

Respondant Advocate Sri B.S.Dalpaty

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSIONNUAPADA,ODISHAComplaint Case No. CC/48/2019( Date of Filing : 30 Sep 2019 )1. Govindram Agrawal , aged about 66 yearsR/o-Khariar (Near Lord Jagannath temple, Ward No.8), Po/Ps-Khariar, Dist-NuapadaNuapadaOdisha...........Complainant(...

Case Number: 48

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Date of Filing: 30-09-2019

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Date of Upload: 31-12-2022

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Common FAQ

Question : Am I eligible to file case against Axis Bank in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Axis Bank ?

Answer : A complaint may be made against Axis Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint againt Axis Bank in Consumer Court in 4 Steps

Filing a complaint against Axis Bank in a consumer court involves following a specific procedure to ensure your grievance is addressed appropriately.


Step 1

Contact Axis Bank Customer Care

Before filing a formal complaint, consider contacting Axis Bank's customer care to address the issue. Many complaints can be resolved through direct communication.

Axis Bank Customer Care Details

Complaints related to Cheque, Interest rates, ATM, Internet Banking, Mobile Banking, you can contact Axis Bank 24/7 Customer Care Centre at the following numbers:
1860-419-5555
1860-500-5555

For NRI Customers

USA : 1855 205 5577
Saudi Arabia : 800 850 0000
UK : 0808 178 5040
UAE : 8000 3570 3218
Singapore : 800 1206 355
Qatar : 00 800 100 348
Canada : 1855 436 0726
Bahrain : 800 11 300
Australia : 1800 153 861
Non-Toll-Free : +91 40 67174100


Step 2

Contact Axis Bank Nodal Officer

If you are not satisfied with the Axis Bank customer care response, you can escalate the issue to the nodal officer by sending a written complaint.

Axis Bank Nodal Office Details



Orissa

Mr. Ajit Kumar Tripathy
Phone : 0674-2598912
Plot no.1, Ground Floor,
Nandighosh Estates, Bapujinagar,
Bhubaneswar – 751009

Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland & Tripura

Mr. Munindra Nath Bharali
Phone : 0674-2598912
Administrative Office, Chibber,
House, 3rd Floor,
Guwahati – Assam 781 005

Bihar and Jharkhand

Dr. Abhay Kumar Deepak
Phone : 0612-2271222
1st Floor, Pataliputra Colony Main Road
Opposite Sai Mandir Patna – 800013



Delhi, Haryana, Jammu and Kashmir and Ghaziabad District of Uttar Pradesh

S N. Bhattacharya
Phone : 0120 – 6210005
Axis House, Plot No- 1-14,
Tower T1, 5th Floor,
Jaypee Greens Wish Town,
Sector 128, Noida – 201304 ( UP)

Rajasthan

Mr. Manoj Dikshit
Phone : 0141-4076752
1st Floor, Shanti Towers,
Hawa Sadak, B-115,
Civil Lines, Jaipur-302006

Himachal Pradesh, Punjab, and Chandigarh

Mr. Rakesh Langar
Phone :0172-5037181
2nd Floor, SCO – 369 & 370,
Sector – 34 A, Chandigarh – 160022



Uttarakhand and Uttar Pradesh (excluding Ghaziabad)

Mr. Tuhin Sarkar
Phone :0522-4917202
1st Floor, U P Co-Operative Bank
Building, 2, M G Marg,
Hazratganj, Lucknow – 226001.

Tamil Nadu, Pondicherry and Andaman Nicobar Islands

Mr. G. Raghavan
Phone : 044-28285966
82, 3rd Floor,
Dr. Radhakrishnan Salai,
Mylapore, Chennai – 600004

Karnataka

Mr. S. Shankara
Phone :080-23000410
No. 41, Sheshadri Road,
Anand Rao Circle,
Bangalore – 560 009



Andhra Pradesh

Mr. P. B. Kumar
Phone :040-27540060
Abhinandan Towers,
6-3- 249/3, Road No 1,
Banjara Hills,
Hyderabad – 500034

Kerala and Lakshadweep

Mr. Sudheesh Menon
Phone : 0484-4422089
41/418, 5 Floor,
Chicago Plaza,
Rajaji Road, Ernakulam,
Kochi – – 682 035

Maharashtra and Goa

Mr. Alok Srivastava
Phone :022-45051296
Mumbai Circle Office,
2nd Floor, Corporate Park II,
Behind Swastik Park,
Sion Trombay Road,
Chembur East, Mumbai -400071



Gujarat, Dadra and Nagar Haveli & Daman and Diu

Mr. P Krishnamoorthy
Phone :079 -40225140
Shivalik – Ishan,
3rd Floor, Near C. N. Vidyalaya,
Ambavadi, Ahmedabad – 380015

Madhya Pradesh and Chhattisgarh

Mr. D. B. Kiran
Phone :0755 – 4097920
2nd Floor, “The Infinity”,
Near Hotel Tulsi Exotica,
M.P.Nagar, Zone – II,
Bhopal – 462011



Step 3

Contact Axis Bank Principal Nodal Officer

If you are not satisfied with the solution or not received any response from the Nodal Officer within 30 days, you have an option to escalate the issue to the Principal Nodal Officer by sending a written complaint on the below address.

Axis Bank Principal Nodal Officer Details

Mr. Gururaja Rao
Executive Vice President
Axis Bank Limited, Corporate Office,
7th floor, Axis House, C-2, Wadia International Centre,
P.B. Marg, Worli, Mumbai – 400 025

You can also contact at 022-022-24252525 / 24253754 / 24254213 / 24254240
or send an email at pno@axisbank.com.
You will get a response within 10 working days.

Step 4

If you are dissatisfied with the Axis Bank Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Axis Bank Ombudsman List
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 5

Contact Consumer Court

If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Axis Bank.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.