Axis Bank

Axis Bank Customer Care

Address: Axis Bank Ltd. 4th Floor, Axis House, Wadia International Center, P.B. Marg, Worli, Mumbai - 400 025.

Email ID:

Phone No: 18604195555

Website :

Latest Judgments

Total 2792 Consumer Court Cases Against Axis Bank.

West Bengal

Axis Bank Ltd. V/S Sarmistha Guha

Axis Bank  

Court Name: Kolkata-II(Central)

Appelant Advocate Abhijit Chakraborty,Saheli Das,Aditi Das,Uma Mukherjee

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSIONKOLKATA UNIT - II (CENTRAL)8-B, NELLIE SENGUPTA SARANI, 7TH FLOOR,KOLKATA-700087.Complaint Case No. CC/58/2024( Date of Filing : 21 Mar 2024 )1. Sarmistha Guha84/A/10,Baruipara Lane, P.S. Dakhineswar,Kolkata-700035............Complai...

Case Number: 58


Date of Filing: 21-03-2024


Date of Upload: 02-04-2024


Manager, Axis Bank Limited, V/S Prasanna Kumar Maharana

Axis Bank  

Court Name: Sambalpur

Appelant Advocate Sri. P.M. Dash & Associates

Respondant Advocate

District Consumer Disputes Redressal Commission, SambalpurNear, SBI Main Branch, SambalpurUploaded by Office AssistanceComplaint Case No. CC/205/2023( Date of Filing : 10 Nov 2023 )1. Prasanna Kumar Maharanaaged about 51 Years, S/O-Gangadhar Maharana, R/O-Anguliapada, Post-Budhar...

Case Number: 205


Date of Filing: 10-11-2023


Date of Upload: 02-04-2024



Axis Bank  

Court Name: DF-I

Appelant Advocate DEVINDER KUMAR

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION-I,U.T. CHANDIGARHConsumer Complaint No.:CC/341/2023Date of Institution:20/07/2023Date of Decision:01/04/20241. Amandeep son of Sh. Kamlesh Chander, aged about 40 years, H.No.300, Phase-3B1, S.A.S Nagar Mohali, Punjab-160059.2. Ridhi...

Case Number: 341


Date of Filing: 20-07-2023


Date of Upload: 02-04-2024

Tamil Nadu

The Branch Manager, Axis Bank Lit., V/S Tmt.Priya

Axis Bank  

Court Name: Karur

Appelant Advocate Mr.C.Saravanan

Respondant Advocate Mr.S.Rajasekaran,Mr.D.Udhayakumar

Case Number: 0


Date of Filing: 30-01-2024


Date of Upload: 01-04-2024

Uttar Pradesh


Axis Bank  

Court Name: Saharanpur

Appelant Advocate

Respondant Advocate

Case Number: 3


Date of Filing: 02-01-2023


Date of Upload: 28-03-2024


Axis Bank Ltd V/S Gulab Singh

Axis Bank  

Court Name: Sirsa

Appelant Advocate Bihari Lal

Respondant Advocate RK Ch,Rajesh Arora

Heading1Heading2Complaint Case No. CC/19/569( Date of Filing : 24 Sep 2019 )1. Gulab SinghVillage Rohan Dist SirsaSirsaHaryana...........Complainant(s)Versus1. Axis Bank LtdSirsaSirsaHaryana............Opp.Party(s) BEFORE: Padam Singh Thakur PRESIDENT Sukhdeep Kaur MEMBER PRESEN...

Case Number: 19


Date of Filing: 24-09-2019


Date of Upload: 28-03-2024

Himachal Pradesh

Axis Bank Ltd. V/S Baldev Bhatia

Axis Bank  

Court Name: Bilaspur

Appelant Advocate Miss Bandana Sharma

Respondant Advocate

Case Number: 80


Date of Filing: 27-09-2018


Date of Upload: 28-03-2024


Ashokbhai Ramsingbhai Bhati V/S Amit Anand, Axis Bank Ltd

Axis Bank  

Court Name: StateCommission

Appelant Advocate V.M.Pancholi

Respondant Advocate

Case Number: 221


Date of Filing: 22-02-2024


Date of Upload: 28-03-2024

Uttar Pradesh

C.O. Axis Bank Limited V/S Krishna Gopal Shukla

Axis Bank  

Court Name: Unnao

Appelant Advocate Shri Dhiraj Tiwari, Advocate

Respondant Advocate

Case Number: 124


Date of Filing: 02-11-2022


Date of Upload: 02-04-2024


Axis bank ltd V/S Gurmeet Singh S/o Bhahdur Singh

Axis Bank  

Court Name: Kurukshetra

Appelant Advocate Pranav Juneja

Respondant Advocate

Case Number: 108


Date of Filing: 25-04-2023


Date of Upload: 28-03-2024

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Common FAQ

Question : Am I eligible to file case against Axis Bank in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Axis Bank ?

Answer : A complaint may be made against Axis Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint againt Axis Bank in Consumer Court in 4 Steps

Filing a complaint against Axis Bank in a consumer court involves following a specific procedure to ensure your grievance is addressed appropriately.

Step 1

Contact Axis Bank Customer Care

Before filing a formal complaint, consider contacting Axis Bank's customer care to address the issue. Many complaints can be resolved through direct communication.

Axis Bank Customer Care Details

Complaints related to Cheque, Interest rates, ATM, Internet Banking, Mobile Banking, you can contact Axis Bank 24/7 Customer Care Centre at the following numbers:

For NRI Customers

USA : 1855 205 5577
Saudi Arabia : 800 850 0000
UK : 0808 178 5040
UAE : 8000 3570 3218
Singapore : 800 1206 355
Qatar : 00 800 100 348
Canada : 1855 436 0726
Bahrain : 800 11 300
Australia : 1800 153 861
Non-Toll-Free : +91 40 67174100

Step 2

Contact Axis Bank Nodal Officer

If you are not satisfied with the Axis Bank customer care response, you can escalate the issue to the nodal officer by sending a written complaint.

Axis Bank Nodal Office Details


Mr. Ajit Kumar Tripathy
Phone : 0674-2598912
Plot no.1, Ground Floor,
Nandighosh Estates, Bapujinagar,
Bhubaneswar – 751009

Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland & Tripura

Mr. Munindra Nath Bharali
Phone : 0674-2598912
Administrative Office, Chibber,
House, 3rd Floor,
Guwahati – Assam 781 005

Bihar and Jharkhand

Dr. Abhay Kumar Deepak
Phone : 0612-2271222
1st Floor, Pataliputra Colony Main Road
Opposite Sai Mandir Patna – 800013

Delhi, Haryana, Jammu and Kashmir and Ghaziabad District of Uttar Pradesh

S N. Bhattacharya
Phone : 0120 – 6210005
Axis House, Plot No- 1-14,
Tower T1, 5th Floor,
Jaypee Greens Wish Town,
Sector 128, Noida – 201304 ( UP)


Mr. Manoj Dikshit
Phone : 0141-4076752
1st Floor, Shanti Towers,
Hawa Sadak, B-115,
Civil Lines, Jaipur-302006

Himachal Pradesh, Punjab, and Chandigarh

Mr. Rakesh Langar
Phone :0172-5037181
2nd Floor, SCO – 369 & 370,
Sector – 34 A, Chandigarh – 160022

Uttarakhand and Uttar Pradesh (excluding Ghaziabad)

Mr. Tuhin Sarkar
Phone :0522-4917202
1st Floor, U P Co-Operative Bank
Building, 2, M G Marg,
Hazratganj, Lucknow – 226001.

Tamil Nadu, Pondicherry and Andaman Nicobar Islands

Mr. G. Raghavan
Phone : 044-28285966
82, 3rd Floor,
Dr. Radhakrishnan Salai,
Mylapore, Chennai – 600004


Mr. S. Shankara
Phone :080-23000410
No. 41, Sheshadri Road,
Anand Rao Circle,
Bangalore – 560 009

Andhra Pradesh

Mr. P. B. Kumar
Phone :040-27540060
Abhinandan Towers,
6-3- 249/3, Road No 1,
Banjara Hills,
Hyderabad – 500034

Kerala and Lakshadweep

Mr. Sudheesh Menon
Phone : 0484-4422089
41/418, 5 Floor,
Chicago Plaza,
Rajaji Road, Ernakulam,
Kochi – – 682 035

Maharashtra and Goa

Mr. Alok Srivastava
Phone :022-45051296
Mumbai Circle Office,
2nd Floor, Corporate Park II,
Behind Swastik Park,
Sion Trombay Road,
Chembur East, Mumbai -400071

Gujarat, Dadra and Nagar Haveli & Daman and Diu

Mr. P Krishnamoorthy
Phone :079 -40225140
Shivalik – Ishan,
3rd Floor, Near C. N. Vidyalaya,
Ambavadi, Ahmedabad – 380015

Madhya Pradesh and Chhattisgarh

Mr. D. B. Kiran
Phone :0755 – 4097920
2nd Floor, “The Infinity”,
Near Hotel Tulsi Exotica,
M.P.Nagar, Zone – II,
Bhopal – 462011

Step 3

Contact Axis Bank Principal Nodal Officer

If you are not satisfied with the solution or not received any response from the Nodal Officer within 30 days, you have an option to escalate the issue to the Principal Nodal Officer by sending a written complaint on the below address.

Axis Bank Principal Nodal Officer Details

Mr. Gururaja Rao
Executive Vice President
Axis Bank Limited, Corporate Office,
7th floor, Axis House, C-2, Wadia International Centre,
P.B. Marg, Worli, Mumbai – 400 025

You can also contact at 022-022-24252525 / 24253754 / 24254213 / 24254240
or send an email at
You will get a response within 10 working days.

Step 4

If you are dissatisfied with the Axis Bank Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Axis Bank Ombudsman List
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 5

Contact Consumer Court

If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Axis Bank.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.