Aviva Life Insurance
Aviva Life Insurance Customer Care
Address: Aviva Towers, Sector Road, Opposite Golf Course, DLF Phase V, Sector 43, Gurgaon - 122003
Email ID: customerservices@avivaindia.com
Phone No: 1800-103-7766
Website : https://www.avivaindia.com/
Latest Judgments
Total 985 Consumer Court Cases Against Aviva Life Insurance.
Aviva Life Insurance Co. V/S Jaspreet Kaur
Court Name: Barnala
Appelant Advocate Rabbi Kalia
Respondant Advocate
Heading1Heading2Complaint Case No. RBT/CC/18/531. Jaspreet Kaur3656-57, Gali no.3, Guru Ram Dass Nagar, Sultanwind Gate, AmritsarAmritsarPunjab...........Complainant(s)Versus1. Aviva Life Insurance Co.SCO-25, 1st floor, Anjea Tower, Circular Road, Main Market, B-Block, Ranjit Ave...
Case Number: 0
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Date of Filing: 22-01-2018
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Date of Upload: 12-08-2022
Aviva Life Insurance Company India Ltd V/S Sri.Veerabhadraiah
Court Name: Bangalore 3rd Additional
Appelant Advocate
Respondant Advocate
Heading1Heading2Complaint Case No. CC/467/2017( Date of Filing : 24 Mar 2017 )1. Sri.Veerabhadraiah Veereshbabu, S/o.Veerabhadraiah Nandundappa, Aged about 45 years,R/at No.9,B.T.S, Depot Road, BEML 5th Stage, R.R.Nagara, Bengaluru-560098. ...........Complainant(s)Versus1. Aviva ...
Case Number: 467
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Date of Filing: 24-03-2017
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Date of Upload: 26-08-2022
Aviva Life Insurance Co. India Ltd and Oth V/S Savitri Devi
Court Name: StateCommission
Appelant Advocate Santosh Mishra
Respondant Advocate Akhilesh Trivedi
STATE CONSUMER DISPUTES REDRESSAL COMMISSION, UPC-1 Vikrant Khand 1 (Near Shaheed Path), Gomti Nagar Lucknow-226010Complaint Case No. CC/148/2016( Date of Filing : 30 May 2016 )1. Savitri DeviMoradabad...........Complainant(s)Versus1. Aviva Life Insurance Co. India Ltd and OthNew...
Case Number: 148
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Date of Filing: 30-05-2016
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Date of Upload: 25-07-2022
Aviva Life Insurance Co. Ltd V/S Smt. Anila Khan
Court Name: StateCommission
Appelant Advocate Self
Respondant Advocate Abhishek Bhatnagar
STATE CONSUMER DISPUTES REDRESSAL COMMISSION, UPC-1 Vikrant Khand 1 (Near Shaheed Path), Gomti Nagar Lucknow-226010First Appeal No. A/717/2015( Date of Filing : 16 Apr 2015 )(Arisen out of Order Dated 16/03/2015 in Case No. C189/2011 of District Faizabad)1. Smt. Anila KhanFaizaba...
Case Number: 717
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Date of Filing: 16-04-2015
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Date of Upload: 15-07-2022
Aviva Life Insurance V/S Shallu Khindri
Court Name: Amritsar
Appelant Advocate Kashish Khanna
Respondant Advocate
District Consumer Disputes Redressal CommissionSCO 100, District Shopping Complex, Ranjit AvenueAmritsar, PunjabComplaint Case No. CC/469/2019( Date of Filing : 11 Jun 2019 )1. Shallu KhindriHouse 44/3-A, Indra Nagar, Near BSNL Exchange, Sri Nagar, Presently 11, Green Land, Circu...
Case Number: 469
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Date of Filing: 11-06-2019
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Date of Upload: 13-07-2022
Aviva Life Insurance Co. V/S Sunita Ritoliya
Court Name: Bokaro
Appelant Advocate B N Sharma
Respondant Advocate
District Consumer Commission, Bokaro.Case No. 60/2018 Date of Filing-07-05-2018Date of Order-08-07-2022Sunita Ritoliya S/o Late Ajay Kumar RitoliyaR/o Gujarat Colony, Chas, District- BokaroPermanent R/o Near Shiv Mandir ratanji road,Purana Bazar, District- Dhanbad Pin -826001Vr.A...
Case Number: 18
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Date of Filing: 07-05-2018
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Date of Upload: 08-07-2022
AVIVA LIFE INSURANCE V/S ANJANA LUTHRA
Court Name: West Delhi
Appelant Advocate
Respondant Advocate
BEFORE THE CONSUMER DISPUTES REDRESSAL COMMISSION-III (WEST)C-150-151, COMMUNITY CENTRE, JANAKPURI,NEW DELHI-110058CASE NO. 940/12IN THE MATTERS OF:-Anjana Luthra ……COMPLAINANTVERSUSAviva Life Insurance Co. Ltd & Anr. ……OPPOSITE PARTY Coram: SO...
Case Number: 12
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Date of Filing: 30-12-2011
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Date of Upload: 05-07-2022
AVIVA LIFE INSURANCE V/S PRIYANKA AGGARWAL
Court Name: West Delhi
Appelant Advocate
Respondant Advocate
BEFORE THE CONSUME DISPUTE REDRESSAL FORUM,WEST DISTRICT, JANAKPURI,NEW DELHIDated : 25/05/2022 CC No. 61/20In ref:-In the matter ofPriyanka Aggarwal ………..ComplainantVERSUSAviva Life suns …………Opposite PartyCoram:SONICA MEHROTRA (...
Case Number: 20
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Date of Filing: 14-02-2020
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Date of Upload: 01-06-2022
B.S. Anuradha, D/o. B.G. Somashekar V/S The Manager, Aviva Life Insurance Co. Lt
Court Name: StateCommission
Appelant Advocate H.N. Keshava Prashanth
Respondant Advocate C.H Suresh
KARNATAKA STATE CONSUMER DISPUTES REDRESSAL COMMISSION BASAVA BHAVAN, BANGALORE.First Appeal No. A/1618/2012( Date of Filing : 17 Aug 2012 )(Arisen out of Order Dated 05/05/2012 in Case No. CC/340/2012 of District Bangalore 1st & Rural Additional)1. The Manager, Aviva Life Insura...
Case Number: 1618
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Date of Filing: 17-08-2012
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Date of Upload: 20-05-2022
B.G. Somashekar V/S The Manager, Aviva Life Insurance Co.Lt
Court Name: StateCommission
Appelant Advocate H.N. Keshava Prashanth
Respondant Advocate Suresh C.H
KARNATAKA STATE CONSUMER DISPUTES REDRESSAL COMMISSION BASAVA BHAVAN, BANGALORE.First Appeal No. A/2152/2012( Date of Filing : 29 Nov 2012 )(Arisen out of Order Dated 05/05/2012 in Case No. CC/342/2012 of District Bangalore 1st & Rural Additional)1. The Manager, Aviva Life Insura...
Case Number: 2152
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Date of Filing: 29-11-2012
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Date of Upload: 20-05-2022
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Common FAQ
Question : Am I eligible to file case against Aviva Life Insurance in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Aviva Life Insurance ?
Answer : A complaint may be made against Aviva Life Insurance under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Aviva Life Insurance in Consumer Court in 3 Steps
Filing a complaint against Aviva Life Insurance in the Consumer Forum involves few steps. Please note that specific procedures may vary based on many factors, so it's essential to read the complete article.
Step 1
Contact Aviva Life Insurance Customer Care
Before filing case in the Consumer Court, attempt to resolve the issue by contacting Aviva Life Insurance's customer support on 1800-103-7766. Explain your concerns and request a resolution. Keep a record of all communication during this process.Step 2
Contact Aviva Life Insurance Redressal Officers
| Name | Location | Designation | E Mail ID | Mobile No |
|---|---|---|---|---|
| Krishna Das | Agartala | Deputy Manager | krishna.das@avivaindia.com | 9436484976 |
| Bhupesh Kumar Samantaraya | Bhubaneshwar -1 | Deputy Manager | bhupesh1.samantaraya@avivaindia.com | 9337393609 |
| Tridip Saikia | Dibrugarh | Senior Executive | tridip.saikia@avivaindia.com | 8638085491 |
| Mintu Kumar Duttasarma | Guwahati - 1 | Senior Executive | Mintu.DuttaSarma2@avivaindia.com | 7578011424 |
| Krishna Das | Howrah - 1 | Senior Executive | Krishna Das2@avivaindia.com | 8927039198 |
| Dipak Nath | Jorhat | Deputy Manager | dipak.nath@avivaindia.com | 9706062787 |
| Prasim Majumder | Kolkata 1 | Deputy Manager | Prasim.Majumder@avivaindia.com | 9830505523 |
| Sanchita Pan | Kolkata 5 | Deputy Manager | sanchita.pan@avivaindia.com | 9883129700 |
| Chandan Singh | Patna 1 | Senior Executive | chandan.singh@avivaindia.com | 9313126748 |
| Amit Kumar | Ranchi | Assistant Manager | Amit.kumar4@avivaindia.com | 9350933300 |
| Md Mohsin Ansari | Siliguri | Senior Executive | md.ansari@avivaindia.com | 9903361716 |
| Abhijit Chakraborty | Tezpur | Senior Executive | Abhijit.Chakraborty@avivaindia.com | 7002137963 |
| Hemanta Kumar Sarmah | Tinsukia | Executive | Hemanta.sarmah@avivaindia.com | 9678318596 |
| Tej Ram | Chandigarh | Assistant Manager | Tej.ram@avivaindia.com | 9878311548 |
| Jobi Pulinthara Varkey | Delhi 1 | Deputy Manager | jobi.pv@avivaindia.com | 9899769997 |
| Raman Yadav | Delhi 3 | Senior Executive | Raman.Yadav@avivaindia.com | 8368509589 |
| Ash Mohd | Delhi 5 | Senior Executive | Ash.Mohd@avivaindia.com | 7503237950 |
| Shubham Sharma | Delhi 6 | Executive | Shubham.Sharma@avivaindia.com | 9540980491 |
| Anil Kumar | Dwarka | Assistant Manager | Anil.kumar17@avivaindia.com | 8506880343 |
| Mohit Nager | Faridabad | Senior Executive | Mohit.nager@avivaindia.com | 9599250106 |
| Chirag Verma | Gurgaon 2 | Executive | Chirag.verma1@avivaindia.com | 8506041128 |
| Amandeep Sekhon | Jaipur | Senior Executive | Amandeep.Sekhon@avivaindia.com | 9772567555 |
| Mandeep Kaur | Jalandhar | Senior Executive | Mandeep.Kaur@avivaindia.com | 7696791916 |
| Kajal Sharma | Jammu | Senior Executive | Kajal.sharma@avivaindia.com | 9796241147 |
| Anupam Kumar | Kanpur | Assistant Manager | Anupam.kumar@avivaindia.com | 8400166834 |
| Krishna Kant Ojha | Lucknow | Senior Executive | Krishna.ojha@avivaindia.com | 7985175497 |
| Rohit Kumar | Ludhiana - 1 | Senior Executive | Rohit.kumar@avivaindia.com | 9569819267 |
| Avinash | Model Town | Executive | Avinash@avivaindia.com | 9805684823 |
| Deepak Thapliyal | Noida - 1 | Assistant Manager | deepak.thapliyal@avivaindia.com | 7404340751 |
| Gishnu M | Bangalore 1 | Deputy Manager | gishnu.m1@avivaindia.com | 7736358112 |
| Raghu R | Bangalore 2 | Executive | raghu.r@avivaindia.com | 9740363402 |
| Jagadish | Chennai 1 | Senior Executive | Jagadish.jagadish@avivaindia.com | 8072103243 |
| Jijil K V | Cochin | Senior Executive | jijil.v@avivaindia.com | 9633389118 |
| Ramya Avm | Coimbatore | Assistant Manager | ramya.avm@avivaindia.com | 95997666701 |
| Sudheer R | Trichur | Senior Executive | Sudheer.r@avivaindia.com | 9995852399 |
| Rajesh Kumar M | Trivandrum | Assistant Manager | rajeshkumar.m@avivaindia.com | 9847196946 |
| G V Rajesh | Vijaywada | Assistant Manager | g.rajesh@avivaindia.com | 9052611647 |
| Kajuluri Lakshmi | Visakhapatnam | Executive | Kajuluri.lakshmi@avivaindia.com | 9959227220 |
| Chhipa Mohammedkhizar | Ahmedabad | Senior Executive | Chhipa.Mohammedsalim@avivaindia.com | 9642938387 |
| Sachin Shankarrao | Ahmednagar | Assistant Manager | Sachin. Bhawat@avivaindia.com | 9860847962 |
| Nilesh Ambadas | Aurangabad | Assistant Manager | nilesh.baidukar@avivaindia.com | 9823799694 |
| Bhavik Jamadagni | Baroda 1 | Assistant Manager | Bhavik.Shukla@avivaindia.com | 9428520001 |
| Alok Jangle | Bhopal | Assistant Manager | Alok.Jangle1@avivaindia.com | 9302333353 |
| Umesh Pratap | Indore - 1 | Senior Executive | umesh.pratap@avivaindia.com | 9616100822 |
| Aditi Amit Salvi | Kolhapur | Assistant Manager | Aditi.Salvi@avivaindia.com | 9823122623 |
| Sushant Sunil | Mumbai 2 | Senior Executive | Sushant.utekar@avivaindia.com | 9870214602 |
| Asis Kumar Pal | Mumbai 3 | Deputy Manager | asis.pal@avivaindia.com | 9338449666 |
| Vikas Pandurang | Mumbai 4 | Assistant Manager | Vikas.Maner@avivaindia.com | 9869247551 |
| Umesh Shamrao | Mumbai 5 | Senior Executive | umesh.jagdale2@avivaindia.com | 9833350942 |
| Kunal Vasant | Nasik | Senior Executive | Kunal.Mule@avivaindia.com | 7817854353 |
| Komal Shankar | Pune 1 | Executive | Komal.Mohite@avivaindia.com | 9850872562 |
| Saroj Vishwakarma | Pune 2 | Senior Executive | saroj.vishwakarma@avivaindia.com | 9718717778 |
| Swapnil Ramkrishna | Surat | Executive | swapnil.desale@avivaindia.com | 8208363632 |
EMail Sample to Aviva Life Insurance Officer
Subject: Urgent: Notice of Intent to Pursue Legal ActionDear [Manager's Name],
I hope this email finds you in good health. I am writing to address a matter of significant concern related to my experience with Aviva Life Insurance. Despite my repeated attempts to resolve the issues through your customer service department, I have encountered ongoing problems, and it is with regret that I am now contemplating legal action.
Details of the Incident:
Policy Number: [Your Policy Number]
Nature of the Complaint: [Clearly describe the incident or issue]
Date of the Incident: [Date]
I understand that unforeseen circumstances can arise, and I have made every effort to engage with Aviva's customer support teamto seek resolution. Regrettably, my attempts have been met with unsatisfactory responses, and the issues persist.
Requested Resolution :
In light of the persistent issues and the lack of a satisfactory resolution, I find it necessary to formally notify you of my intention to file a case in the Consumer Forum if a resolution is not achieved within 15 days from the date of this email.
I implore you to personally review the details of my case and intervene to ensure a fair and just resolution. Enclosed with this email, please find copies of relevant documents and evidence for your review.
I am available at [your contact information] for any further details or clarification you may require. Your prompt attention to this matter is crucial, and I trust that we can find a mutually agreeable solution.
Thank you for your understanding and cooperation.
Sincerely,
[Your Full Name]
[Your Contact Information]
Step 3
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Aviva Life Insurance.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.