Aviva Life Insurance
Aviva Life Insurance Customer Care
Address: Aviva Towers, Sector Road, Opposite Golf Course, DLF Phase V, Sector 43, Gurgaon - 122003
Email ID: customerservices@avivaindia.com
Phone No: 1800-103-7766
Website : https://www.avivaindia.com/
Latest Judgments
Total 985 Consumer Court Cases Against Aviva Life Insurance.
Aviva Life Insurance Company India ltd V/S Indirabai C J
Court Name: Pathanamthitta
Appelant Advocate
Respondant Advocate
Complaint Case No. CC/11/191. Indirabai C Jw/o M.N Sivankutty, residing at Madathumparambil (H) Chumthara P.O ThiruvallaPathanamthitta...........Complainant(s)Versus1. Aviva Life Insurance Company India ltdAviva Tower,Sector rd, opp Golf Course,DLF Phase V, sector 43,Gurgaon, Har...
Case Number: 11
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Date of Filing: 13-01-2011
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Date of Upload: 30-11--0001
Aviva Life Insurance Company India Ltd V/S Sam John
Court Name: Pathanamthitta
Appelant Advocate
Respondant Advocate
Complaint Case No. CC/11/811. Sam JohnPuthenpalethu- Thekkethil, Kallimel Post, Mavelikkara, Alappuzha-691012. Sherly MoleW/o Sam John, Puthenpalethu-Thekkathil,Kallimal Post,Mavellikara,Alappuzha...........Complainant(s)Versus1. Aviva Life Insurance Company India LtdAviva Tower ...
Case Number: 11
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Date of Filing: 19-03-2011
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Date of Upload: 30-11--0001
The Associate Director Operations, AVIVA Life Insurance Co. India Pvt. Ltd. V/S Mrs. Harjinder Kaur
Court Name: StateCommission
Appelant Advocate Sh. J.R.Syal, Adv. for the appellant
Respondant Advocate
The State Consumer Disputes Redressal CommissionUnion Territory,Chandigarh ,Plot No 5-B, Sector No 19B,Madhya Marg, Chandigarh-160 019FIRST APPEAL NO. 105 of 2012 1. Mrs. Harjinder KaurResident of #3019/2, SEctor 44,Chandigarh ...........Appellant(s)Vs.1. The Associate Director O...
Case Number: 105
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Date of Filing: 28-03-2012
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Date of Upload: 30-11--0001
Aviva Life Insurance Co. India Ltd, V/S Shyam Sunder Gupta,
Court Name: DF-I
Appelant Advocate
Respondant Advocate
Disctrict Consumer Redressal ForumChadigarhCONSUMER CASE NO. 543 of 2011 1. Shyam Sunder Gupta,plot No. 62, Sector 14, Vashi Navi Mumbai, Mumbai. ...........Appellant(s)Vs.1. Aviva Life Insurance Co. India Ltd,SCO No. 180-181-182, Sector 9/C, Madhya Marg, Chandigarh 160017, throu...
Case Number: 543
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Date of Filing: 12-09-2011
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Date of Upload: 30-11--0001
Aviva Life Insurance co. V/S Parkash kaur
Court Name: Bhatinda
Appelant Advocate GGurpreet Singh
Respondant Advocate
DISTT.CONSUMER DISPUTES REDRESSAL FORUM,Govt.House No.16-D,Civil Station, Near SSP Residence,BATHINDA-151001(PUNJAB) Complaint Case No. CC/11/5541. Parkash kaurw/o Major singh old post office st5reet;, ward no.11,Bagha Purana,Moga...........Complainant(s)Versus1. Aviva Life Insur...
Case Number: 11
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Date of Filing: 21-11-2011
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Date of Upload: 30-11--0001
Aviva Life Insurance Co. Pvt. Ltd. V/S Devinder Singh Grewal
Court Name: StateCommission
Appelant Advocate Sh. Hitesh Kaplish, Adv. for the appellant
Respondant Advocate Sh.Arun Dogra, Adv. for the respondent
The State Consumer Disputes Redressal CommissionUnion Territory,Chandigarh ,Plot No 5-B, Sector No 19B,Madhya Marg, Chandigarh-160 019FIRST APPEAL NO. 248 of 2011 1. Devinder Singh GrewalS/o Late Sh. K.S. Grewal R/o Kothi No. 323, Sector 33A, Chandigarh ...........Appellant(s)Vs....
Case Number: 248
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Date of Filing: 16-09-2011
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Date of Upload: 30-11--0001
Aviva Life Insurance V/S Rama Gupta
Court Name: Bhatinda
Appelant Advocate Ish Kumar
Respondant Advocate Sh.Sanjay Goyal,O.P.s No.1&2.
DISTT.CONSUMER DISPUTES REDRESSAL FORUM,Govt.House No.16-D,Civil Station, Near SSP Residence,BATHINDA-151001(PUNJAB) Complaint Case No. CC/11/4711. Rama Guptaw/o Jatinder Vir Gupta son of Ragbar dyal, Mitwa street water works road,ward no.14,Mansa............Complainant(s)Versus1...
Case Number: 11
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Date of Filing: 20-09-2011
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Date of Upload: 30-11--0001
The Associate Director Operations, Aviva Life Insurance V/S Mrs. Harjinder Kaur
Court Name: DF-I
Appelant Advocate
Respondant Advocate
Disctrict Consumer Redressal ForumChadigarhCONSUMER CASE NO. 569 of 2011 1. Mrs. Harjinder KaurR/o House No. 3019/2 Sector-44 Chandigarh ...........Appellant(s)Vs.1. The Associate Director Operations, Aviva Life InsuranceCo. India Pvt. Ltd. SCO NO. 180-182 Ground Floor Madhya Mar...
Case Number: 569
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Date of Filing: 21-09-2011
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Date of Upload: 30-11--0001
Aviva Life Insurance Co. India Ltd. V/S Hiamanshu Bhattacharyya
Court Name: Kolkata-I(North)
Appelant Advocate
Respondant Advocate
Consumer Disputes Redressal Commission, Kolkata - I (North)8B, Nelie Sengupta Sarani, 4th Floor, Kolkata-700087.Web-site - confonet.nic.inExecution Application No. EA/12/11( Date of Filing : 09 Feb 2012 )InComplaint Case No. CC/09/2601. Hiamanshu Bhattacharyya30, Kabir Road, Kolk...
Case Number: 12
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Date of Filing: 09-02-2012
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Date of Upload: 17-02-2023
Aviva Life Insurance Co. India Ltd, V/S Vineetha CR
Court Name: Kannur
Appelant Advocate
Respondant Advocate
IN THE CONSUMER DISPUTES REDRESSAL FORUM, KANNURCC NO. 360 Of 20111. Vineetha CRSargam, Edayannur, PO Edayannur, 670595KannurKerala...........Complainant(s)Versus1. Aviva Life Insurance Co. India Ltd, Aasirvad Towers, Plot No 2, 3rd Floor, Kodambakam High Road, Nunkan Bakam, 6000...
Case Number: 360
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Date of Filing: 01-12-2011
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Date of Upload: 30-11--0001
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Common FAQ
Question : Am I eligible to file case against Aviva Life Insurance in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Aviva Life Insurance ?
Answer : A complaint may be made against Aviva Life Insurance under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Aviva Life Insurance in Consumer Court in 3 Steps
Filing a complaint against Aviva Life Insurance in the Consumer Forum involves few steps. Please note that specific procedures may vary based on many factors, so it's essential to read the complete article.
Step 1
Contact Aviva Life Insurance Customer Care
Before filing case in the Consumer Court, attempt to resolve the issue by contacting Aviva Life Insurance's customer support on 1800-103-7766. Explain your concerns and request a resolution. Keep a record of all communication during this process.Step 2
Contact Aviva Life Insurance Redressal Officers
| Name | Location | Designation | E Mail ID | Mobile No |
|---|---|---|---|---|
| Krishna Das | Agartala | Deputy Manager | krishna.das@avivaindia.com | 9436484976 |
| Bhupesh Kumar Samantaraya | Bhubaneshwar -1 | Deputy Manager | bhupesh1.samantaraya@avivaindia.com | 9337393609 |
| Tridip Saikia | Dibrugarh | Senior Executive | tridip.saikia@avivaindia.com | 8638085491 |
| Mintu Kumar Duttasarma | Guwahati - 1 | Senior Executive | Mintu.DuttaSarma2@avivaindia.com | 7578011424 |
| Krishna Das | Howrah - 1 | Senior Executive | Krishna Das2@avivaindia.com | 8927039198 |
| Dipak Nath | Jorhat | Deputy Manager | dipak.nath@avivaindia.com | 9706062787 |
| Prasim Majumder | Kolkata 1 | Deputy Manager | Prasim.Majumder@avivaindia.com | 9830505523 |
| Sanchita Pan | Kolkata 5 | Deputy Manager | sanchita.pan@avivaindia.com | 9883129700 |
| Chandan Singh | Patna 1 | Senior Executive | chandan.singh@avivaindia.com | 9313126748 |
| Amit Kumar | Ranchi | Assistant Manager | Amit.kumar4@avivaindia.com | 9350933300 |
| Md Mohsin Ansari | Siliguri | Senior Executive | md.ansari@avivaindia.com | 9903361716 |
| Abhijit Chakraborty | Tezpur | Senior Executive | Abhijit.Chakraborty@avivaindia.com | 7002137963 |
| Hemanta Kumar Sarmah | Tinsukia | Executive | Hemanta.sarmah@avivaindia.com | 9678318596 |
| Tej Ram | Chandigarh | Assistant Manager | Tej.ram@avivaindia.com | 9878311548 |
| Jobi Pulinthara Varkey | Delhi 1 | Deputy Manager | jobi.pv@avivaindia.com | 9899769997 |
| Raman Yadav | Delhi 3 | Senior Executive | Raman.Yadav@avivaindia.com | 8368509589 |
| Ash Mohd | Delhi 5 | Senior Executive | Ash.Mohd@avivaindia.com | 7503237950 |
| Shubham Sharma | Delhi 6 | Executive | Shubham.Sharma@avivaindia.com | 9540980491 |
| Anil Kumar | Dwarka | Assistant Manager | Anil.kumar17@avivaindia.com | 8506880343 |
| Mohit Nager | Faridabad | Senior Executive | Mohit.nager@avivaindia.com | 9599250106 |
| Chirag Verma | Gurgaon 2 | Executive | Chirag.verma1@avivaindia.com | 8506041128 |
| Amandeep Sekhon | Jaipur | Senior Executive | Amandeep.Sekhon@avivaindia.com | 9772567555 |
| Mandeep Kaur | Jalandhar | Senior Executive | Mandeep.Kaur@avivaindia.com | 7696791916 |
| Kajal Sharma | Jammu | Senior Executive | Kajal.sharma@avivaindia.com | 9796241147 |
| Anupam Kumar | Kanpur | Assistant Manager | Anupam.kumar@avivaindia.com | 8400166834 |
| Krishna Kant Ojha | Lucknow | Senior Executive | Krishna.ojha@avivaindia.com | 7985175497 |
| Rohit Kumar | Ludhiana - 1 | Senior Executive | Rohit.kumar@avivaindia.com | 9569819267 |
| Avinash | Model Town | Executive | Avinash@avivaindia.com | 9805684823 |
| Deepak Thapliyal | Noida - 1 | Assistant Manager | deepak.thapliyal@avivaindia.com | 7404340751 |
| Gishnu M | Bangalore 1 | Deputy Manager | gishnu.m1@avivaindia.com | 7736358112 |
| Raghu R | Bangalore 2 | Executive | raghu.r@avivaindia.com | 9740363402 |
| Jagadish | Chennai 1 | Senior Executive | Jagadish.jagadish@avivaindia.com | 8072103243 |
| Jijil K V | Cochin | Senior Executive | jijil.v@avivaindia.com | 9633389118 |
| Ramya Avm | Coimbatore | Assistant Manager | ramya.avm@avivaindia.com | 95997666701 |
| Sudheer R | Trichur | Senior Executive | Sudheer.r@avivaindia.com | 9995852399 |
| Rajesh Kumar M | Trivandrum | Assistant Manager | rajeshkumar.m@avivaindia.com | 9847196946 |
| G V Rajesh | Vijaywada | Assistant Manager | g.rajesh@avivaindia.com | 9052611647 |
| Kajuluri Lakshmi | Visakhapatnam | Executive | Kajuluri.lakshmi@avivaindia.com | 9959227220 |
| Chhipa Mohammedkhizar | Ahmedabad | Senior Executive | Chhipa.Mohammedsalim@avivaindia.com | 9642938387 |
| Sachin Shankarrao | Ahmednagar | Assistant Manager | Sachin. Bhawat@avivaindia.com | 9860847962 |
| Nilesh Ambadas | Aurangabad | Assistant Manager | nilesh.baidukar@avivaindia.com | 9823799694 |
| Bhavik Jamadagni | Baroda 1 | Assistant Manager | Bhavik.Shukla@avivaindia.com | 9428520001 |
| Alok Jangle | Bhopal | Assistant Manager | Alok.Jangle1@avivaindia.com | 9302333353 |
| Umesh Pratap | Indore - 1 | Senior Executive | umesh.pratap@avivaindia.com | 9616100822 |
| Aditi Amit Salvi | Kolhapur | Assistant Manager | Aditi.Salvi@avivaindia.com | 9823122623 |
| Sushant Sunil | Mumbai 2 | Senior Executive | Sushant.utekar@avivaindia.com | 9870214602 |
| Asis Kumar Pal | Mumbai 3 | Deputy Manager | asis.pal@avivaindia.com | 9338449666 |
| Vikas Pandurang | Mumbai 4 | Assistant Manager | Vikas.Maner@avivaindia.com | 9869247551 |
| Umesh Shamrao | Mumbai 5 | Senior Executive | umesh.jagdale2@avivaindia.com | 9833350942 |
| Kunal Vasant | Nasik | Senior Executive | Kunal.Mule@avivaindia.com | 7817854353 |
| Komal Shankar | Pune 1 | Executive | Komal.Mohite@avivaindia.com | 9850872562 |
| Saroj Vishwakarma | Pune 2 | Senior Executive | saroj.vishwakarma@avivaindia.com | 9718717778 |
| Swapnil Ramkrishna | Surat | Executive | swapnil.desale@avivaindia.com | 8208363632 |
EMail Sample to Aviva Life Insurance Officer
Subject: Urgent: Notice of Intent to Pursue Legal ActionDear [Manager's Name],
I hope this email finds you in good health. I am writing to address a matter of significant concern related to my experience with Aviva Life Insurance. Despite my repeated attempts to resolve the issues through your customer service department, I have encountered ongoing problems, and it is with regret that I am now contemplating legal action.
Details of the Incident:
Policy Number: [Your Policy Number]
Nature of the Complaint: [Clearly describe the incident or issue]
Date of the Incident: [Date]
I understand that unforeseen circumstances can arise, and I have made every effort to engage with Aviva's customer support teamto seek resolution. Regrettably, my attempts have been met with unsatisfactory responses, and the issues persist.
Requested Resolution :
In light of the persistent issues and the lack of a satisfactory resolution, I find it necessary to formally notify you of my intention to file a case in the Consumer Forum if a resolution is not achieved within 15 days from the date of this email.
I implore you to personally review the details of my case and intervene to ensure a fair and just resolution. Enclosed with this email, please find copies of relevant documents and evidence for your review.
I am available at [your contact information] for any further details or clarification you may require. Your prompt attention to this matter is crucial, and I trust that we can find a mutually agreeable solution.
Thank you for your understanding and cooperation.
Sincerely,
[Your Full Name]
[Your Contact Information]
Step 3
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Aviva Life Insurance.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.