Aviva Life Insurance
Aviva Life Insurance Customer Care
Address: Aviva Towers, Sector Road, Opposite Golf Course, DLF Phase V, Sector 43, Gurgaon - 122003
Email ID: customerservices@avivaindia.com
Phone No: 1800-103-7766
Website : https://www.avivaindia.com/
Latest Judgments
Total 985 Consumer Court Cases Against Aviva Life Insurance.
Charan Singh V/S Aviva Life Insurance Company
Court Name: StateCommission
Appelant Advocate Pankaj Chandgothia
Respondant Advocate
2Nd ADDITIONAL BENCHSTATE CONSUMER DISPUTES REDRESSAL COMMISSION, PUNJAB, CHANDIGARH.First Appeal No.120 of 2017 Date of Institution: 20.02.2017 Order Reserved on : 11.09.2017 Date of Decision: 26.09.2017Aviva Life Insurance Company India limited, 5t...
Case Number: 120
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Date of Filing: 20-02-2017
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Date of Upload: 12-10-2017
Aviva Life Insurance Co. Pvt Ltd V/S Jagsir singh
Court Name: Bhatinda
Appelant Advocate H.S.Dhanoa
Respondant Advocate
Final Order of DISTT.CONSUMER DISPUTES REDRESSAL FORUM, Court Room No.19, Block-C,Judicial Court Complex, BATHINDA-151001 (PUNJAB)PUNJABComplaint Case No. CC/17/2651. Jagsir singhr/o tehsil. and distt.Bathinda...........Complainant(s)Versus1. Aviva Life Insurance Co. Pvt LtdAviva...
Case Number: 17
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Date of Filing: 07-09-2017
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Date of Upload: 25-09-2017
Aviva Life Insurance Co. Pvt Ltd V/S Buta Singh
Court Name: Bhatinda
Appelant Advocate H.S.Dhanoa
Respondant Advocate
Final Order of DISTT.CONSUMER DISPUTES REDRESSAL FORUM, Court Room No.19, Block-C,Judicial Court Complex, BATHINDA-151001 (PUNJAB)PUNJABComplaint Case No. CC/17/2631. Buta Singhvill.Bambiha,Teh and Distt.Bathinda...........Complainant(s)Versus1. Aviva Life Insurance Co. Pvt LtdGO...
Case Number: 17
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Date of Filing: 06-09-2017
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Date of Upload: 25-09-2017
CHARNO DEVI & 5 ORS. V/S AVIVA LIFE INSURANCE & ANR.
Court Name: NCDRC
Appelant Advocate M/S. J & ASSOCIATES
Respondant Advocate MR. VIVEK R. MOHANTY & AMIRNDER SINGH RANA
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI FIRST APPEAL NO. 380 OF 2015(Against the Order dated 24/03/2015 in Complaint No. 11/2014 of the State Commission Himachal Pradesh)1. AVIVA LIFE INSURANCE & ANR............Appellant(s)Versus1. CHARNO DEVI & 5 ORS...............
Case Number: 380
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Date of Filing: 13-05-2015
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Date of Upload: 21-09-2017
The Manager, Aviva Life Insurance Co Ltd., V/S J.C.Rukmani, F/71, W/o.J.S.Chakrapani,
Court Name: North Chennai
Appelant Advocate G.Krishnamoorthy
Respondant Advocate Elveera Ravindran
Complaint presented on: 03.02.2015 Order pronounced on: 31.08.2017DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, CHENNAI (NORTH) 2nd Floor, Frazer Bridge Road, V.O.C.Nagar, Park Town, Chennai-3 PRESENT: THIRU.K.JAYABALAN, B.Sc., B.L., PRESIDENT THIRU. M.UYIRROLI KANNAN B.B.A., B.L...
Case Number: 34
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Date of Filing: 03-02-2015
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Date of Upload: 08-09-2017
M/s Aviva Life Insurance Company India Ltd. V/S Raman Kumar S/o sh Darbari Lal
Court Name: Jalandhar
Appelant Advocate Sh Sanjeev Chopra
Respondant Advocate
District Consumer Disputes Redressal Forum Ladowali Road, District Administrative Complex,2nd Floor, Room No - 217 JALANDHAR (PUNJAB) Complaint Case No. CC/30/20161. Raman Kumar S/o sh Darbari LalR/o 92,Kot Baba Deep Singh NagarJalandharPunjab...........Complainant(s)Versus1. M/s...
Case Number: 30
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Date of Filing: 14-01-2016
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Date of Upload: 11-08-2017
Aviva Life Insurance V/S Nasib Singh
Court Name: DF-II
Appelant Advocate Dixit Dhiman Adv.
Respondant Advocate Sandeep Suri,Adv
DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-II, U.T. CHANDIGARH======Consumer Complaint No:495 of 2016Date of Institution:15.07.2016Date of Decision:04.08.2017Nasib Singh s/o Sh.Ajit Singh, Technician/Operator, O/o Water Works-1, Opposite Santoshi Mata Mandir, Manimajra, Chandigar...
Case Number: 495
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Date of Filing: 15-07-2016
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Date of Upload: 07-09-2017
Bitasha Harichandan V/S Aviva Life Insurance Co. Ltd.
Court Name: StateCommission
Appelant Advocate M/s. S.K. Mohapatra & Assoc.
Respondant Advocate
IN THE STATE CONSUMER DISPUTES REDRESSAL COMMISSIONODISHA, CUTTACKFirst Appeal No. A/57/2017(Arisen out of Order Dated 27/06/2016 in Case No. Complaint Case No. CC/61/2016 of District Khordha)1. Aviva Life Insurance Co. Ltd.Aviva tower, Sector Road, Opp. Golf Course, dlf-phase-V,...
Case Number: 57
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Date of Filing: 24-01-2017
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Date of Upload: 12-02-2018
Aviva Life Insurance Co. Pvt. Ltd. V/S Jasmer Kaur
Court Name: DF-I
Appelant Advocate Deepak Aggarwal
Respondant Advocate Gaurav Bhardwaj
DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-I, U.T. CHANDIGARHConsumer Complaint No.:CC/05/2016Date of Institution:01/01/2016Date of Decision:29/06/2017Jasmer Kaur daughter of Ajmer Singh, resident of Village Gharhuan, Tehsil Kharar, District Ropar, Punjab.…..ComplainantV E...
Case Number: 5
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Date of Filing: 01-01-2016
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Date of Upload: 29-06-2017
AVIVA LIFE INSURANCE COMPANY INDIA PVT LTD THROUGH ITS MANAGING DIRECTOR V/S MUKESH KUMAR KUSHWAHA
Court Name: Agra-II
Appelant Advocate
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL FORUM II AGRACOLLECTORATE CAMPUS AGRAComplaint Case No. CC/179/20161. MUKESH KUMAR KUSHWAHA37/300 A NAGLA PADI NEW AGRA AGRA...........Complainant(s)Versus1. AVIVA LIFE INSURANCE COMPANY INDIA PVT LTD THROUGH ITS MANAGING DIRECTOR II FLOOR, PR...
Case Number: 179
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Date of Filing: 29-07-2016
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Date of Upload: 12-07-2017
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Common FAQ
Question : Am I eligible to file case against Aviva Life Insurance in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Aviva Life Insurance ?
Answer : A complaint may be made against Aviva Life Insurance under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Aviva Life Insurance in Consumer Court in 3 Steps
Filing a complaint against Aviva Life Insurance in the Consumer Forum involves few steps. Please note that specific procedures may vary based on many factors, so it's essential to read the complete article.
Step 1
Contact Aviva Life Insurance Customer Care
Before filing case in the Consumer Court, attempt to resolve the issue by contacting Aviva Life Insurance's customer support on 1800-103-7766. Explain your concerns and request a resolution. Keep a record of all communication during this process.Step 2
Contact Aviva Life Insurance Redressal Officers
| Name | Location | Designation | E Mail ID | Mobile No |
|---|---|---|---|---|
| Krishna Das | Agartala | Deputy Manager | krishna.das@avivaindia.com | 9436484976 |
| Bhupesh Kumar Samantaraya | Bhubaneshwar -1 | Deputy Manager | bhupesh1.samantaraya@avivaindia.com | 9337393609 |
| Tridip Saikia | Dibrugarh | Senior Executive | tridip.saikia@avivaindia.com | 8638085491 |
| Mintu Kumar Duttasarma | Guwahati - 1 | Senior Executive | Mintu.DuttaSarma2@avivaindia.com | 7578011424 |
| Krishna Das | Howrah - 1 | Senior Executive | Krishna Das2@avivaindia.com | 8927039198 |
| Dipak Nath | Jorhat | Deputy Manager | dipak.nath@avivaindia.com | 9706062787 |
| Prasim Majumder | Kolkata 1 | Deputy Manager | Prasim.Majumder@avivaindia.com | 9830505523 |
| Sanchita Pan | Kolkata 5 | Deputy Manager | sanchita.pan@avivaindia.com | 9883129700 |
| Chandan Singh | Patna 1 | Senior Executive | chandan.singh@avivaindia.com | 9313126748 |
| Amit Kumar | Ranchi | Assistant Manager | Amit.kumar4@avivaindia.com | 9350933300 |
| Md Mohsin Ansari | Siliguri | Senior Executive | md.ansari@avivaindia.com | 9903361716 |
| Abhijit Chakraborty | Tezpur | Senior Executive | Abhijit.Chakraborty@avivaindia.com | 7002137963 |
| Hemanta Kumar Sarmah | Tinsukia | Executive | Hemanta.sarmah@avivaindia.com | 9678318596 |
| Tej Ram | Chandigarh | Assistant Manager | Tej.ram@avivaindia.com | 9878311548 |
| Jobi Pulinthara Varkey | Delhi 1 | Deputy Manager | jobi.pv@avivaindia.com | 9899769997 |
| Raman Yadav | Delhi 3 | Senior Executive | Raman.Yadav@avivaindia.com | 8368509589 |
| Ash Mohd | Delhi 5 | Senior Executive | Ash.Mohd@avivaindia.com | 7503237950 |
| Shubham Sharma | Delhi 6 | Executive | Shubham.Sharma@avivaindia.com | 9540980491 |
| Anil Kumar | Dwarka | Assistant Manager | Anil.kumar17@avivaindia.com | 8506880343 |
| Mohit Nager | Faridabad | Senior Executive | Mohit.nager@avivaindia.com | 9599250106 |
| Chirag Verma | Gurgaon 2 | Executive | Chirag.verma1@avivaindia.com | 8506041128 |
| Amandeep Sekhon | Jaipur | Senior Executive | Amandeep.Sekhon@avivaindia.com | 9772567555 |
| Mandeep Kaur | Jalandhar | Senior Executive | Mandeep.Kaur@avivaindia.com | 7696791916 |
| Kajal Sharma | Jammu | Senior Executive | Kajal.sharma@avivaindia.com | 9796241147 |
| Anupam Kumar | Kanpur | Assistant Manager | Anupam.kumar@avivaindia.com | 8400166834 |
| Krishna Kant Ojha | Lucknow | Senior Executive | Krishna.ojha@avivaindia.com | 7985175497 |
| Rohit Kumar | Ludhiana - 1 | Senior Executive | Rohit.kumar@avivaindia.com | 9569819267 |
| Avinash | Model Town | Executive | Avinash@avivaindia.com | 9805684823 |
| Deepak Thapliyal | Noida - 1 | Assistant Manager | deepak.thapliyal@avivaindia.com | 7404340751 |
| Gishnu M | Bangalore 1 | Deputy Manager | gishnu.m1@avivaindia.com | 7736358112 |
| Raghu R | Bangalore 2 | Executive | raghu.r@avivaindia.com | 9740363402 |
| Jagadish | Chennai 1 | Senior Executive | Jagadish.jagadish@avivaindia.com | 8072103243 |
| Jijil K V | Cochin | Senior Executive | jijil.v@avivaindia.com | 9633389118 |
| Ramya Avm | Coimbatore | Assistant Manager | ramya.avm@avivaindia.com | 95997666701 |
| Sudheer R | Trichur | Senior Executive | Sudheer.r@avivaindia.com | 9995852399 |
| Rajesh Kumar M | Trivandrum | Assistant Manager | rajeshkumar.m@avivaindia.com | 9847196946 |
| G V Rajesh | Vijaywada | Assistant Manager | g.rajesh@avivaindia.com | 9052611647 |
| Kajuluri Lakshmi | Visakhapatnam | Executive | Kajuluri.lakshmi@avivaindia.com | 9959227220 |
| Chhipa Mohammedkhizar | Ahmedabad | Senior Executive | Chhipa.Mohammedsalim@avivaindia.com | 9642938387 |
| Sachin Shankarrao | Ahmednagar | Assistant Manager | Sachin. Bhawat@avivaindia.com | 9860847962 |
| Nilesh Ambadas | Aurangabad | Assistant Manager | nilesh.baidukar@avivaindia.com | 9823799694 |
| Bhavik Jamadagni | Baroda 1 | Assistant Manager | Bhavik.Shukla@avivaindia.com | 9428520001 |
| Alok Jangle | Bhopal | Assistant Manager | Alok.Jangle1@avivaindia.com | 9302333353 |
| Umesh Pratap | Indore - 1 | Senior Executive | umesh.pratap@avivaindia.com | 9616100822 |
| Aditi Amit Salvi | Kolhapur | Assistant Manager | Aditi.Salvi@avivaindia.com | 9823122623 |
| Sushant Sunil | Mumbai 2 | Senior Executive | Sushant.utekar@avivaindia.com | 9870214602 |
| Asis Kumar Pal | Mumbai 3 | Deputy Manager | asis.pal@avivaindia.com | 9338449666 |
| Vikas Pandurang | Mumbai 4 | Assistant Manager | Vikas.Maner@avivaindia.com | 9869247551 |
| Umesh Shamrao | Mumbai 5 | Senior Executive | umesh.jagdale2@avivaindia.com | 9833350942 |
| Kunal Vasant | Nasik | Senior Executive | Kunal.Mule@avivaindia.com | 7817854353 |
| Komal Shankar | Pune 1 | Executive | Komal.Mohite@avivaindia.com | 9850872562 |
| Saroj Vishwakarma | Pune 2 | Senior Executive | saroj.vishwakarma@avivaindia.com | 9718717778 |
| Swapnil Ramkrishna | Surat | Executive | swapnil.desale@avivaindia.com | 8208363632 |
EMail Sample to Aviva Life Insurance Officer
Subject: Urgent: Notice of Intent to Pursue Legal ActionDear [Manager's Name],
I hope this email finds you in good health. I am writing to address a matter of significant concern related to my experience with Aviva Life Insurance. Despite my repeated attempts to resolve the issues through your customer service department, I have encountered ongoing problems, and it is with regret that I am now contemplating legal action.
Details of the Incident:
Policy Number: [Your Policy Number]
Nature of the Complaint: [Clearly describe the incident or issue]
Date of the Incident: [Date]
I understand that unforeseen circumstances can arise, and I have made every effort to engage with Aviva's customer support teamto seek resolution. Regrettably, my attempts have been met with unsatisfactory responses, and the issues persist.
Requested Resolution :
In light of the persistent issues and the lack of a satisfactory resolution, I find it necessary to formally notify you of my intention to file a case in the Consumer Forum if a resolution is not achieved within 15 days from the date of this email.
I implore you to personally review the details of my case and intervene to ensure a fair and just resolution. Enclosed with this email, please find copies of relevant documents and evidence for your review.
I am available at [your contact information] for any further details or clarification you may require. Your prompt attention to this matter is crucial, and I trust that we can find a mutually agreeable solution.
Thank you for your understanding and cooperation.
Sincerely,
[Your Full Name]
[Your Contact Information]
Step 3
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Aviva Life Insurance.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.