Apsrtc

Apsrtc Customer Care

Address: NA

Email ID: online.support@apsrtconline.in

Phone No: 08662570005

Website : https://www.apsrtconline.in/


Latest Judgments

Total 152 Consumer Court Cases Against Apsrtc.

Andhra Pradesh

The Depot Manager, APSRTC V/S Kantipudi Venkata Raju,

Apsrtc  

Court Name: East Godavari

Appelant Advocate

Respondant Advocate Sri.P.R.Prasada Rao,

Case Number: 64

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Date of Filing: 25-11-2022

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Date of Upload: 13-10-2023

Andhra Pradesh

The Authorized Signatory, ANL Parcel Service( Joint Venture with APSRTC) V/S Chatta Rajyalakshmi

Apsrtc  

Court Name: Anantapur

Appelant Advocate I.Ravindranath

Respondant Advocate

Case Number: 1

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Date of Filing: 05-01-2023

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Date of Upload: 23-08-2023

Andhra Pradesh

The Manager, APSRTC Logistics, Kadapa & 2 Ors-O.Ps. V/S R. Siva Kumar

Apsrtc  

Court Name: Cuddapah

Appelant Advocate I. Raja

Respondant Advocate A.Rajasekhar for O.P.1,2 & 3

Case Number: 95

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Date of Filing: 28-10-2022

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Date of Upload: 08-08-2023

Andhra Pradesh

The Depot Manager, APSRTC Pulivendula & 3 Ors-O.Ps. V/S Anna Reddy Chandra Mohan Reddy

Apsrtc  

Court Name: Cuddapah

Appelant Advocate K.Suryanarayana Reddy Adv-CMP

Respondant Advocate A.Rajasekhar for O.P.1 to 4

Case Number: 66

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Date of Filing: 04-08-2022

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Date of Upload: 08-08-2023

Andhra Pradesh

The Depo Manager, APSRTC V/S Smt. Gajavalli Anusha

Apsrtc  

Court Name: West Godavari

Appelant Advocate V. Murali Mohan

Respondant Advocate OP.1:Exparte, OP.2: Exparte

Case Number: 23

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Date of Filing: 16-03-2023

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Date of Upload: 14-07-2023

Andhra Pradesh

The Depot Manager, APSRTC, Razole Depot V/S K.Haranadha Raju

Apsrtc  

Court Name: Krishna at Vijaywada

Appelant Advocate Sri K.Harinadha Raju

Respondant Advocate V.V.S.Sai Babu

Case Number: 149

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Date of Filing: 06-05-2019

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Date of Upload: 13-07-2023

Andhra Pradesh

Depot Manager, APSRTC V/S Bhavaraju Venkata Rama Murthy,

Apsrtc  

Court Name: East Godavari

Appelant Advocate Sri.Pendyala Subbarao,

Respondant Advocate Sri.P.R.Prasada Rao,

Case Number: 63

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Date of Filing: 11-11-2022

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Date of Upload: 01-04-2023

Andhra Pradesh

Kodavala Munikrishna V/S 1. APSRTC Logistics, Rep. by its Chief Traffic Manager (Commercial) and 2 others

Apsrtc  

Court Name: StateCommission

Appelant Advocate M/s. P. Ramanjaneyulu

Respondant Advocate M/s. P. Venu

Case Number: 116

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Date of Filing: 23-08-2022

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Date of Upload: 16-03-2023

Andhra Pradesh

APSRTC Logistics, Rep. by its Manager, V/S M/S.Neeraja Enterprises, Rep. by its Prop. V.Srinivasa Rao,

Apsrtc  

Court Name: East Godavari

Appelant Advocate Sri.Chekka Srinivas

Respondant Advocate Exp

Case Number: 12

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Date of Filing: 19-02-2022

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Date of Upload: 10-02-2023

Andhra Pradesh

The Depot Manager, APSRTC V/S Mecherla Siva Lakshmi, D/o.Late Koteswara Rao

Apsrtc  

Court Name: Krishna at Vijaywada

Appelant Advocate Sri. K.Satyanarayana Murthi

Respondant Advocate V.V.S.Sai Babu

Case Number: 88

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Date of Filing: 20-11-2020

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Date of Upload: 16-09-2022

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Common FAQ

Question : Am I eligible to file case against Apsrtc in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Apsrtc ?

Answer : A complaint may be made against Apsrtc under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint againt Andhra Pradesh State Road Transport Corp (APSRTC) in Consumer Forum


Step 1

If you need to file a complaint against the Andhra Pradesh State Road Transport Corporation (APSRTC), you can follow the below steps:

Contact APSRTC Customer Service

You can contact the above customer care number or by visiting a local APSRTC office. Explain your issue to the staff manager and inquire about the complaint resolution process.

Step 2

Written complaint

If the customer care fails to resolve the issue you are facing, you need to send a written complaint to the Depot Head. Clearly mention all the details of your complaint, including dates, times, bus numbers, and any other relevant information. Check the below sample of complaint letter format


Written complaint Sample

Depot Head
Andhra Pradesh State Road Transport Corporation (APSRTC)
[APSRTC Depot Address]
[City, State, ZIP Code]


Subject: Formal Complaint against [Nature of Complaint]

Dear Sir/Madam,
I am writing this letter to register a complaint against the [describe the nature of your complaint, e.g., the conduct of a bus driver, service-related issues, delays, or any other concerns]. I recently travelled and experienced an incident that has left me dissatisfied with the service provided by APSRTC, and I believe it is essential to bring this matter to your attention.

Details of the Incident:

Date: [Date of the Incident]
Bus Number/Service ID: [If applicable]
Location: [Where the incident occurred]

I have already talked to the customer support team to address this issue, but unfortunately, the matter remains unresolved.
I understand that Andhra Pradesh State Road Transport Corp (APSRTC) is committed to providing reliable and efficient services to its customers, and I hope that my concerns will be taken seriously and addressed as early as possible.

Requested Resolution: [Clearly mention what resolution or action you are seeking, such as a disciplinary action if necessary, or improvements to the service to prevent similar issues in the future, or any compensation against your loos or damages.]

I appreciate your prompt attention. Please acknowledge receipt of this complaint at your earliest convenience, and inform me of the steps that will be taken to address and resolve the issue.

Thank you for your understanding and cooperation.
Sincerely,
[Your Full Name]
[Your Address]

Copy To
Chief Minister of Telangana
Transport Minister

Step 3

File RTI to know the status of your complaint

If you have not received any response form the APSRTC department, you can file a RTI to know the status of your complaint.
Step 4

Contact Consumer Forum

You have an option to contact Consumer Court to file a complaint against APSRTC if you have tried all the above steps and not received any response to seek legal remedies. Consult with our legal expert for advice on the best course of action against APSRTC.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.

Andhra Pradesh State Road Transport Corp (APSRTC) Enquiry No.

0866-257 0005 (24*7, For Enquiry/Grievances)
79933 55619 (WhatsApp Support No. Only For Logistic)
0866-2570 006 (For Logistic, Central Complaint Cell)

Andhra Pradesh State Road Transport Corp (APSRTC) Email ID's

online.support@apsrtconline.in (For e-Ticketing/Refund Related Queries)
customercare@apsrtconline.in (For Other Queries)
logistics@apsrtc.ap.gov.in (Logistics & Courier Services)

Contact Phone and EMail ID's of Corporate Officer of APSRTC

VICE CHAIRMAN & MANAGING DIRECTOR
0866 2524233
vcnmd@apsrtc.ap.gov.in

EXECUTIVE DIRECTOR(A)
0866 2429321
9154104409 eda@apsrtc.ap.gov.in

EXECUTIVE DIRECTOR( E )
0866 2524237
9154104411
edenit@apsrtc.ap.gov.in

EXECUTIVE DIRECTOR (O )
0866 2524235
7674014170
edonmis@apsrtc.ap.gov.in

FINANCIAL ADVISOR & CHIEF ACCOUNTS OFFICER
0866 2324238
9989582266
fa@apsrtc.ap.gov.in
GM & OSD (C&L)
08662324825
9959225413 gm@apsrtc.ap.gov.in