Airtel

Airtel Customer Care

Address: Bharti Telemedia Limited Plot No 16,Udhyog Vihar, Phase IV, Airtel Center Gurgaon 122015 Haryana, India.

Email ID: customercare@airtel.com

Phone No: 121

Website : https://www.airtel.in/


Latest Judgments

Total 1870 Consumer Court Cases Against Airtel.

Chandigarh

AIRTEL STORE MANAGING DIRECTOR / ENGINEER / SALES MAN / SALES WOMAN V/S SANDEEP CHOWDHRY

Airtel  

Court Name: DF-I

Appelant Advocate

Respondant Advocate

Before the National Lok Adalat held in District Consumer Disputes Redressal Commission-I, U.T., ChandigarhCONSUMER COMPLAINT NO.52 OF 2024Sandeep Chowdhry Vs Airtel StoreBEFORE: PAWANJIT SINGH, PRESIDENT SURJEET KAUR, MEMBER SURESH KUMAR SARDANA, MEMBER TANYA TREHAN, MEMBER &ndas...

Case Number: 52

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Date of Filing: 12-01-2024

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Date of Upload: 13-05-2024

Rajasthan

airtel india ltd. V/S Sharvan singh

Airtel  

Court Name: Jaipur-IV

Appelant Advocate Bhupendra singh bist

Respondant Advocate

Case Number: 84

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Date of Filing: 25-02-2019

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Date of Upload: 09-05-2024

Gujarat

Bharti Airtel Limited V/S JayRajnikant Parikh

Airtel  

Court Name: Vadodara

Appelant Advocate Dodiya Hiral Dashrathlal

Respondant Advocate MALAV H GOR

Case Number: 124

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Date of Filing: 25-01-2024

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Date of Upload: 08-05-2024

Rajasthan

AIRTEL XTREAM FIBRE SERVICES V/S SIDDHANT GOYAL

Airtel  

Court Name: Sawai Madhopur

Appelant Advocate Self

Respondant Advocate K K Jain

Case Number: 69

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Date of Filing: 07-12-2022

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Date of Upload: 03-05-2024

Delhi

BHARTI AIRTEL LTD. V/S PRAMOD TYAGI

Airtel  

Court Name: South West

Appelant Advocate

Respondant Advocate

Heading1Heading2Complaint Case No. CC/493/2013( Date of Filing : 04 Sep 2013 )1. PRAMOD TYAGI ............Complainant(s)Versus1. BHARTI AIRTEL LTD..............Opp.Party(s) BEFORE:HON'BLE MR. SH,SURESH KUMAR GUPTA PRESIDENTHON'BLE MR. RAMESH CHAND YADAV MEMBER PRESENT:None ........

Case Number: 493

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Date of Filing: 04-09-2013

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Date of Upload: 06-05-2024

Uttar Pradesh

AIRTEL PAYMENT BANK V/S NITESH KUMAR PAL

Airtel  

Court Name: Gautam Buddha Nagar

Appelant Advocate

Respondant Advocate

FINAL ORDERDISTRICT CONSUMER COMMISSIONGAUTAM BUDDH NAGAR SURAJPUR , GREATER NOIDA (U.P.)COURT 1Complaint Case No. CC/17/2024( Date of Filing : 06 Jan 2024 )1. NITESH KUMAR PALC 1204 AJNARA HOMES NOIDAGAUTAM BUDDHA NAGARUTTAR PRADESH...........Complainant(s)Versus1. AIRTEL PAYMEN...

Case Number: 17

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Date of Filing: 06-01-2024

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Date of Upload: 02-05-2024

Maharashtra

BHARTI AIRTEL LIMITED THE AUTHORIZED SIGNATORY V/S HARSHAL KESHAORAO HETE

Bharti Airtel   Airtel  

Court Name: DCF, South Mumbai

Appelant Advocate Rajan Magare

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, SOUTH MUMBAIPuravatha Bhavan, 1st Floor, General Nagesh Marg, Near Mahatma Gandhi Hospital, Parel, Mumbai-400 012Complaint Case No. CC/1/2024( Date of Filing : 09 Jan 2024 )1. HARSHAL KESHAORAO HETEC 15 BMC Colony, Behind Reliance ...

Case Number: 1

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Date of Filing: 09-01-2024

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Date of Upload: 30-04-2024

Tamil Nadu

M/S.BHARTI AIRTEL LIMITED V/S S.MATHAVAN

Airtel  

Court Name: Theni

Appelant Advocate M.SHAKULHAMEED

Respondant Advocate

Case Number: 50

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Date of Filing: 27-10-2023

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Date of Upload: 09-05-2024

Haryana

Airtel Communication Care of Radhe Radhe Communication V/S Manjeet

Airtel  

Court Name: Charkhi Dadri

Appelant Advocate Ashok Jangra

Respondant Advocate

Present: None for complainant. Case called several times since morning but neither the complainant nor any other person on his behalf appeared. It is already 4.30 P.M. No further wait is justified. The perusal of order sheet of this case shows that on previous five hearing also, ...

Case Number: 11

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Date of Filing: 14-01-2020

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Date of Upload: 22-04-2024

Telangana

Bharti Airtel Limited,Rep by its Nodal officer V/S P Shashikanth

Bharti Airtel   Airtel  

Court Name: Rangareddi

Appelant Advocate B Harikrishna

Respondant Advocate Gopi Rajesh & Associates

Case Number: 1

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Date of Filing: 13-01-2020

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Date of Upload: 22-04-2024

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Common FAQ

Question : Am I eligible to file case against Airtel in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Airtel ?

Answer : A complaint may be made against Airtel under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to file complaint against Airtel


Step 1

Call the Airtel Helpline Number and register your complaint, don’t forget to note the complaint ID.
Call 121 from your Airtel number (Chargeable at 50p/3 mins for advisor access only)
Call 198 (Toll Fee)

If you are calling from non-airtel number:
For Airtel Postpaid
9810012345

For Airtel Prepaid
9810198101

Airtel customer care Email ID

You can also send an Email at 121@airtel.com
Step 2

Contact Airtel Nodal Officer

In case you have not received any satisfactory resolution of your query, you can contact Airtel Nodal Officers (Mon-Fri, 9:30 am to 6:30 pm) with complaint reference number registered with the Airtel Customer Care, the details of the nodal officers of the circle are given below:
Bihar and Jharkhand
Mr. Raja Bose
appellate.bihar@in.airtel.com
9934844866
Bharti Airtel Limited, Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India

AP and Telangana
Ms. Kulasekar Venkatesan
appellate.andhra@in.airtel.com
9959444865
Bharti Airtel Limited, Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016

Assam
Ms. Mayuri Bharali
appellate.nesa@in.airtel.com
9957599118
Bharti Airtel Limited, Bharti House, Six mile Khanapara, Guwahati - 781022

Haryana
Mr. Anoop Verma
appellate.har@in.airtel.com
9729044865
Bharti Airtel Limited, Plot No 41 & 42, Industrial Park , Sector 2,Growth Center, Saha, Distt Ambala , state- Haryana

Jammu and Kashmir
Mr. Anoop Verma
appellate.jk@in.airtel.com
9797344865
Bharti Airtel Limited, B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012

Karnataka
Mr. Saumil Agrawal
appellate.kk@in.airtel.com
9972544865
Bharti Airtel Limited, No 55, divyashree towers , Bannerghatta Road Bangalore - 560029

Kerala
Mr. Kulasekar Venkatesan
appellate.ker@in.airtel.com
9995844865
Bharti Airtel Ltd, SL Avenue, NH Bye Pass, Maradu PO, Kundanoor Junction, Cochin - 682304

MP and Chattisgarh
Mr. Devendra Jain
appellate.mpcg@in.airtel.com
9981544865
Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar , Indore, Madhya Pradesh

Mumbai
Mr. Manish Jain
appellate.mumbai@in.airtel.com
9987244865
Bharti Airtel Limited, 7th Floor , Interface Building No 7 , Mindspace , Link Road , Malad west , Mumbai - 40064 , Maharashtra

North East
Ms. Mayuri Bharali
appellate.nesa@in.airtel.com
9612906264
Bharti Hexacom Limited,Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong- 793003

Orissa
Mr. Raja Bose
appellate.orissa@in.airtel.com
9937044865
Bharti Airtel Limited, Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha

Tamil Nadu
Mr. Sureshkumar B
appellate.tn@in.airtel.com
9940644865
Bharti Airtel Limited, No 42/147 & 44/146 santhome road & rosart church road , Mylapore, Chennai - 600004

Chennai
Mr. Sureshkumar B
appellate.tn@in.airtel.com
9940644865
Bharti Airtel Limited, No 42/147 & 44/146 santhome road & rosart church road , Mylapore, Chennai - 600004

Delhi NCR
Mr. Manish Kumar
appellate.del@in.airtel.com
9958444865
Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015

Gujarat
Mr. Ashish Agrawal
appellate.guj@in.airtel.com
9724544865
Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054

Himachal Pradesh
Mr. Anoop Verma
appellate.hp@in.airtel.com
9805044865
Bharti Airtel Limited, Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009

Kolkata
Ms. Gunjan Agarwal
appellate.wb@in.airtel.com
9831844865
Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal

Maharashtra and Goa
Ms.Neelam Sachade
appellate.mah@in.airtel.com
9987244865
Bharti Airtel Ltd Block-1,wing-B,Level -12, International tech park Kharadi Pune - 412207

Punjab
Mr. Anoop Verma
appellate.pb@in.airtel.com
9878444865
Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101

Rajasthan
Mr. Khushwinder Singh
appellate.raj@in.airtel.com
9958444865
Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan

UP East
Ms. Riju Suji
appellate.upe@in.airtel.com
9794544865
Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010

UP West and Uttarakhand
Ms. Riju Suji
appellate.upw@in.airtel.com
9997444865
Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh

West Bengal
Ms. Gunjan Agarwal
appellate.wb@in.airtel.com
9831844865
Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal

Points to remember

a) The working hours for Appellate Authority are between 9:30 am to 6:30 pm from Monday to Friday
b) While raising an appeal to the Appellate Authority, the complaint details (Service Request No) shared by the complaint center should be available.
c) The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint center.
d) The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.


Step 3

Contact Consumer Court

If your complaint remains unresolved even after contacting to the Airtel Nodal Officer, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Airtel.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.