Air France
Air France Customer Care
Address: Air France Corporate Consumer complaint office DLF Phase II, Gurgaon 122002.
Email ID: nodalofficer.india@airfrance.fr
Phone No: 1800 4192 033
Website : https://wwws.airfrance.in/
Latest Judgments
Total 41 Consumer Court Cases Against Air France.
The Manager, Air France V/S Ms.Janani Jayakumar
Court Name: North Chennai
Appelant Advocate R.Gowtaman
Respondant Advocate Radha Devi, Swaminathan
Case Number: 209
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Date of Filing: 04-01-2019
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Date of Upload: 08-08-2023
Air France V/S Bibek Jyoti Basu
Court Name: Kolkata-II(Central)
Appelant Advocate Ranjit Rajak
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSIONKOLKATA UNIT - II (CENTRAL)8-B, NELLIE SENGUPTA SARANI, 7TH FLOOR,KOLKATA-700087.Complaint Case No. CC/474/2018( Date of Filing : 15 Nov 2018 )1. Bibek Jyoti Basu24 Karaya Road, Kolkata-700017.2. Munmun Basu24 Karaya Road, Kolkata-70...
Case Number: 474
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Date of Filing: 15-11-2018
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Date of Upload: 24-06-2023
AIR FRANCE V/S GYANESH SENGAR
Court Name: Gautam Buddha Nagar
Appelant Advocate ANJANA SHUKLA
Respondant Advocate
Case Number: 196
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Date of Filing: 24-05-2019
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Date of Upload: 13-06-2022
MS Air France Through Jean Noel Raut General Manager V/S Madhav Samarth Gawai And Asha Madhav Gawai
Court Name: Akola
Appelant Advocate Adv. H R Patil
Respondant Advocate
Case Number: 20
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Date of Filing: 05-03-2020
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Date of Upload: 13-05-2022
Dr. Raj Kamal Tripathi V/S Messrs. Air France
Court Name: StateCommission
Appelant Advocate A.R. Takkar & Adeel Ahmad
Respondant Advocate A. K. Srivastava & Sudhir Kumar Chaudhary & Ambrish Kaushal Srivastava & Bhanu Prakash Dubey
STATE CONSUMER DISPUTES REDRESSAL COMMISSION, UPC-1 Vikrant Khand 1 (Near Shaheed Path), Gomti Nagar Lucknow-226010First Appeal No. A/2002/3071( Date of Filing : 10 Dec 2002 )(Arisen out of Order Dated in Case No. of District State Commission)1. Messrs. Air Francea...........Appe...
Case Number: 2002
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Date of Filing: 10-12-2002
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Date of Upload: 06-04-2022
AIR FRANCE -KLM V/S DR. AMITABH MAINI
Court Name: StateCommission
Appelant Advocate NIRAJ KR. MISHRA
Respondant Advocate
Case Number: 57
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Date of Filing: 23-09-2021
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Date of Upload: 01-10-2021
AIR FRANCE AND OTHERS V/S MANJEET SINGH AND OTHERS
Court Name: StateCommission
Appelant Advocate ANAND VARDHAN
Respondant Advocate
STATE CONSUMER DISPUTES REDRESSAL COMMISSION HARYANA, PANCHKULAFirst Appeal No.156 of 2020Date of Institution:25.02.2020Date of decision:12.03.20201. Sh.Manjeet Singh S/o Late Sh.Joginder Singh Khalsa R/o Tower-1, Flat No.201, Caitriona Residential Apartment Ambience Island DLF-3...
Case Number: 156
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Date of Filing: 26-02-2020
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Date of Upload: 31-03-2020
M/S. Customer Relation Supervisor ,Air France V/S Rekha Chauhan
Court Name: New Delhi
Appelant Advocate
Respondant Advocate
CONSUMER DISPUTES REDRESSAL FORUM-VI (DISTT. NEW DELHI), ‘M’ BLOCK, 1STFLOOR, VIKAS BHAWAN, I.P.ESTATE, NEW DELHI-110001Case No.C.C./26/2013 Dated: In the matter of: Rekha Chauhan ...
Case Number: 26
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Date of Filing: 07-01-2013
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Date of Upload: 06-12-2019
Dr. Fernando Aluision Das Angustia & others V/S Air France
Court Name: StateCommission
Appelant Advocate
Respondant Advocate
Case Number: 5
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Date of Filing: 17-01-2019
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Date of Upload: 16-10-2019
M/S. AIR FRANCE KLM CARES. V/S DIPAK BHATTACHARYYA
Court Name: New Delhi
Appelant Advocate
Respondant Advocate
CONSUMER DISPUTES REDRESSAL FORUM-VI (DISTT. NEW DELHI), ‘M’ BLOCK, 1STFLOOR, VIKAS BHAWAN,I.P.ESTATE, NEW DELHI-110002.Case No.CC.82/2019 Dated:In the matter of: Dipak Bhattacharyya,Aged 70 years,(senior citizen)P-122, C.R. Park, Ne...
Case Number: 82
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Date of Filing: 19-03-2019
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Date of Upload: 27-05-2019
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Common FAQ
Question : Am I eligible to file case against Air France in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Air France ?
Answer : A complaint may be made against Air France under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Air France
Step 1
Contact Air France Customer Service
If you prefer speaking directly to a representative, call the Air France customer service number 1800 4192 033. Explain your complaint with relevant details such as your booking PNR, Passenger Details and the Phone number provided at the time of booking.Step 2
Submit a Complaint Online
Air France have online complaint forms. Go to the airline's official website, navigate to the customer service on the Contact Page, and select the option to complete the complaint form.Step 3
Nodal Officer
If your complaint is unresolved by the Air France Customer Care for more than 10 days, contact Air France Nodal Officer on the Email ID nodalofficer.india@airfrance.fr, attach your ticket copy, mention phone number, passenger details and the complaint number registered with the Air France Customer Care.If may prefer traditional mail, and send a letter to the Air France head office mentioned above. Ensure you include all relevant details.
Step 4
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Air France.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.