Agoda

Agoda Customer Care

Address: 2/F TOWER C DLF BUILDING NO 8 CYBER CITY DLF CITY 11 SECTOR 24 GURGAON HARYANA 122002

Email ID:

Phone No: 000 800 050 1620

Website : https://www.agoda.com/

Latest Judgments

Total 29 Consumer Court Cases Against Agoda.

Karnataka

The Competent Authority V/S Shri.Bhimappa Kamagoda

Agoda  

Court Name: Belgaum

Appelant Advocate Shri.Gangadhar Gawati

Respondant Advocate

Case Number: 1188

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Date of Filing: 19-05-2018

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Date of Upload: 07-10-2023

Madhya Pradesh

AGODA COMPANY PTE, LTD. V/S SOURABH R.K. JAIN

Agoda  

Court Name: Indore-II

Appelant Advocate SOURABH R.K. JAIN

Respondant Advocate

Case Number: 134

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Date of Filing: 23-02-2023

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Date of Upload: 27-09-2023

Karnataka

Case Number: 95

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Date of Filing: 15-12-2018

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Date of Upload: 28-07-2023

Kerala

AGODA INTERNATIONAL INDIA PVT LTD V/S ASHIQ VM

Agoda  

Court Name: Malappuram

Appelant Advocate

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL MALAPPURAMComplaint Case No. CC/315/2023( Date of Filing : 22 Jun 2023 )1. ASHIQ VMVELUTHODI MELETHIL HOUSE CHUNDAMBATTA POST NATYAMANGALAM 679337...........Complainant(s)Versus1. AGODA INTERNATIONAL INDIA PVT LTD2/F TOWER C DLF BUILDING NO 8 ...

Case Number: 315

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Date of Filing: 22-06-2023

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Date of Upload: 15-09-2023

Gujarat

(1) The Manager Saurastra Gramin Bank Kamalpur (2) Univarsal Sompo General Insurance Co. Ltd. Mumbai V/S Hargovingbhai G. Jagodana (Patel)

Agoda   General Insurance  

Court Name: Surendranagar

Appelant Advocate Mohit V. Patel

Respondant Advocate (1) S. A. Adhiya (2) Manish H. Khakhar

Case Number: 21

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Date of Filing: 22-01-2021

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Date of Upload: 06-04-2023

Gujarat

(1)The Manager Saurastra Gramin Bank Kamalpur (2) Univarsal Sompo General Insurance Co. Ltd. Mumbai V/S Kevalbhai D. Jagodana (Patel)

Agoda   General Insurance  

Court Name: Surendranagar

Appelant Advocate Mohit V. Patel

Respondant Advocate (1) S. A. Adhiya (2) Manish H. Khakhar

Case Number: 21

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Date of Filing: 22-01-2021

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Date of Upload: 06-04-2023

West Bengal

Pagoda Engineering V/S Saroj Bhoumik

Agoda  

Court Name: Hooghly

Appelant Advocate

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, HOOGHLYCC OF 2021PETITIONERVERSOPPOSITE PARTYComplaint Case No. CC/115/2019( Date of Filing : 14 Aug 2019 )1. Saroj BhoumikBohicheberia, Nandakumar, 721649Purba MednapurWest Bengal...........Complainant(s)Versus1. Pagoda Engineerin...

Case Number: 115

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Date of Filing: 14-08-2019

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Date of Upload: 16-02-2023

Gujarat

(1) BRANCH MANAGERSHREE STATE BANK OF INDIA PANSHINA BRANCH PANSHINA (2) MANAGERSHREE S.B.I. GENERAL V/S RAVAJIBHAI LAKHAMANBHAI BAGODARIYA

State Bank Of India   Bank Of India   Agoda  

Court Name: Surendranagar

Appelant Advocate D. M. SAVUKIYA

Respondant Advocate (1) D. M. JOSHI (2) P. R. DESAI

Case Number: 19

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Date of Filing: 04-07-2019

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Date of Upload: 24-01-2023

Karnataka

Case Number: 5

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Date of Filing: 23-01-2019

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Date of Upload: 02-09-2022

Gujarat

Reliance General Insurance Co. Ltd. V/S Shri Avantikaben Dipakbhai Nagodara

Reliance   Reliance General Insurance   Agoda   General Insurance  

Court Name: Rajkot Addl

Appelant Advocate N K Mehta

Respondant Advocate

Case Number: 21

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Date of Filing: 26-02-2021

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Date of Upload: 07-05-2022

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Common FAQ

Question : Am I eligible to file case against Agoda in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Agoda ?

Answer : A complaint may be made against Agoda under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint against Agoda


Step 1

Contact the Customer Care: No direct email ID is available on the Agoda website, Chat option is only available. So if you are not satisfied with the service, first CHAT with Agoda team. Mention your issue and ask them to resolve.


Step 2

Contact Consumer Court

Wait for 10- 15 days and if your complaint remains unresolved, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Agoda.

NOTE : Remember to keep records of all bills, Vouchers, communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.