Ageas Federal Life Insurance
Ageas Federal Life Insurance Customer Care
Address: 22nd Floor, A Wing, Marathon Futurex, N. M. Joshi Marg, Lower Parel (East), Mumbai 400013, India.
Email ID: support@ageasfederal.com
Phone No: 1800 209 0502
Website : https://www.ageasfederal.com/
Latest Judgments
Total 19 Consumer Court Cases Against Ageas Federal Life Insurance.
AGEAS FEDERAL LIFE INSURANCE CO LTD V/S SUNITA DEVI
Ageas Federal Life Insurance Life Insurance
Court Name: Panchkula
Appelant Advocate ROHIT ANAND
Respondant Advocate
BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, PANCHKULA. Consumer Complaint No.:234 of 2023Date of Institution:25.09.2023Date of Decision:04.10.2023 Sunita Devi (aged 50 years) widow of late Shri Hawa Singh, Resident of Gali No. 10, Ward No. 13, Opposite Civil Hospi...
Case Number: 234
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Date of Filing: 25-09-2023
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Date of Upload: 10-10-2023
Ageas Federal Life Insurance Co. Ltd. V/S Smt. Rekha Das
Ageas Federal Life Insurance Life Insurance
Court Name: Burdwan
Appelant Advocate Lokenath Dey
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSIONBDA GUEST HOUSE ( 1ST FLOOR ) KALNA ROAD BADAMTALA Dist Purba Bardhaman - 713101WEST BENGALComplaint Case No. CC/231/2022( Date of Filing : 12 Dec 2022 )1. Smt. Rekha DasVill. Belbad Coliyari, Belbad Jote Janaki, P.S. Asansol South, ...
Case Number: 231
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Date of Filing: 12-12-2022
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Date of Upload: 26-09-2023
1. The Manager, Ageas Federal Life Insurance Ltd V/S Mrs. Sumithra Jayakumar,
Ageas Federal Life Insurance Life Insurance
Court Name: Dakshina Kannada
Appelant Advocate Sathish K.,
Respondant Advocate
Case Number: 248
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Date of Filing: 08-11-2022
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Date of Upload: 25-09-2023
Ageas Federal Life Insurance CO.Ltd. Rept. by its Directors.& Ors. V/S Mrs Lilabati Hemram, W/O Lata Bablu Hemram.
Ageas Federal Life Insurance Life Insurance
Court Name: Burdwan
Appelant Advocate Debdas Rudra.
Respondant Advocate Mr. Subro Chakraborty, & MR. Sumit Ranjan Bhadra.
DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSIONBDA GUEST HOUSE ( 1ST FLOOR ) KALNA ROAD BADAMTALA Dist Purba Bardhaman - 713101WEST BENGALMiscellaneous Application No. MA/66/2023( Date of Filing : 26 May 2023 )InComplaint Case No. CC/185/20221. Mrs Lilabati Hemram, W/O Lata Bablu...
Case Number: 66
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Date of Filing: 26-05-2023
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Date of Upload: 21-09-2023
The Claims Review Committee, Ageas Federal Life Insurance Ltd., and Another V/S Jisha Wilson
Ageas Federal Life Insurance Life Insurance
Court Name: Hassan
Appelant Advocate Roshni Delaila D, Almeida
Respondant Advocate K N Dileep Kumar
Case Number: 54
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Date of Filing: 17-06-2022
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Date of Upload: 31-05-2023
Sh. Swarn Singh Pathania. & Anr. V/S Ageas Federal Life Insurance Co. Ltd. (Formerly known as IDBI Fedreal Life Insurance co. Ltd. ).
Ageas Federal Life Insurance Life Insurance
Court Name: StateCommission
Appelant Advocate Mr. Ishan Sharma.
Respondant Advocate
Case Number: 6
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Date of Filing: 13-03-2023
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Date of Upload: 09-05-2023
Smt. Sukanya Devi. & Anr. V/S Ageas Federal Life Insurance Co. Ltd. (Formerly known as IDBI Federal Life Insurance co. Ltd. ) .
Ageas Federal Life Insurance Life Insurance
Court Name: StateCommission
Appelant Advocate Mr. Ishan Sharma.
Respondant Advocate
Case Number: 9
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Date of Filing: 13-03-2023
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Date of Upload: 09-05-2023
Smt. Sukanya Devi. & Anr. V/S Ageas Federal Life Insurance Co. Ltd. (Formerly known as IDBI Fedreral Life Insurance co. Ltd. ).
Ageas Federal Life Insurance Life Insurance
Court Name: StateCommission
Appelant Advocate Mr. Ishan Sharma.
Respondant Advocate
Case Number: 8
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Date of Filing: 13-03-2023
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Date of Upload: 09-05-2023
Sh. Swarn Singh. & Anr. V/S Ageas Federal Life Insurance Co. Ltd. (Formerly known as IDBI Federal Life Insurance co. Ltd. ).
Ageas Federal Life Insurance Life Insurance
Court Name: StateCommission
Appelant Advocate Mr. Ishan Sharma.
Respondant Advocate
Case Number: 7
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Date of Filing: 13-03-2023
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Date of Upload: 09-05-2023
Sh. Piar Deen. & Anr. V/S Ageas Federal Life Insurance Co. Ltd. (Formerly known as IDBI Life Insurance Co. Ltd. ).
Ageas Federal Life Insurance Life Insurance
Court Name: StateCommission
Appelant Advocate Mr. Ishan Sharma.
Respondant Advocate
Case Number: 14
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Date of Filing: 13-03-2023
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Date of Upload: 10-05-2023
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Common FAQ
Question : Am I eligible to file case against Ageas Federal Life Insurance in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Ageas Federal Life Insurance ?
Answer : A complaint may be made against Ageas Federal Life Insurance under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Ageas Federal Life Insurance
Step 1
Contact the Customer Care: If you are not satisfied with the service and you want to take strict action, first contact Ageas Federal Life Insurance customer care (1800 209 0502), or email on the above mentioned ID. Point out the issue you are facing and ask them to resolve it as early as possible. But first review your insurance policy documents to know the terms and conditions.
For any grievance or complaint
Customer Service Touchpoints: Following are the various touch points of Ageas Federal Life Insurance. Customers can get in touch on the below mentioned options and submit your policy related grievance:Ms Reema Bhasker - Assistant Vice President - Customer and Sales Support
Ms Elizabeth Taylor - Chief Manager – IGMS & Complaints
Email - Reema.bhasker@ageasfederal.com & Elizabeth.taylor@ageasfederal.com
Mail - Ageas Federal Life Insurance Co Ltd
22nd Floor, A Wing, Marathon Futurex, N. M. Joshi Marg, Lower Parel (East), Mumbai 400013, India.
Step 2
Contact Nodal Officer
Mr Rajesh Ajgaonkar - Grievance Redressal OfficerEmail - grievance@ageasfederal.com
Head Office Number - 022 - 2302 9200
Helpline Number - 1800 209 0502 (Toll Free)
Mail - Ageas Federal Life Insurance Co Ltd
22nd Floor, A Wing, Marathon Futurex, N. M. Joshi Marg, Lower Parel (East), Mumbai 400013, India.
Grievance Redressal Officer
You can also write to the Grievance Redressal Officer who will assist you to redress your grievance and lodge a complaint.Agra - Agra.Gro@ageasfederal.com
Ahmedabad - Ahmedabad.Gro@ageasfederal.com
Ajmer - Ajmer.Gro@ageasfederal.com
Asansol - Asansol.Gro@ageasfederal.com
Aurangabad - Aurangabad.Gro@ageasfederal.com
Bangalore - Bangalore.Gro@ageasfederal.com
Bhopal - Bhopal.Gro@ageasfederal.com
Bhubaneswar - Bhubaneswar.Gro@ageasfederal.com
Calicut - Calicut.Gro@ageasfederal.com
Chandigarh - Chandigarh.Gro@ageasfederal.com
Chapra - Chapra.Gro@ageasfederal.com
Chennai - Chennai.Gro@ageasfederal.com
Coimbatore - Coimbatore.Gro@ageasfederal.com
Contai - Contai.Gro@ageasfederal.com
Dehradun - Dehradun.Gro@ageasfederal.com
Delhi - CP - DelhiCP.Gro@ageasfederal.com
Delhi - Pitampura - DelhiPitampura.Gro@ageasfederal.com
Erode - Erode.Gro@ageasfederal.com
Gaya - Gaya.Gro@ageasfederal.com
Ghaziabad - Ghaziabad.Gro@ageasfederal.com
Gorakhpur - Gorakhpur.Gro@ageasfederal.com
Guntur - Guntur.Gro@ageasfederal.com
Guwahati - Guwahati.Gro@ageasfederal.com
Howrah - Howrah.Gro@ageasfederal.com
Hyderabad - Hyderabad.Gro@ageasfederal.com
Indore - Indore.Gro@ageasfederal.com
Jabalpur - Jabalpur.Gro@ageasfederal.com
Jaipur - Jaipur.Gro@ageasfederal.com
Jalandhar - Jalandhar.Gro@ageasfederal.com
Jamnagar - Jamnagar.Gro@ageasfederal.com
Jamshedpur - Jamshedpur.Gro@ageasfederal.com
Kakinada - Kakinada.Gro@ageasfederal.com
Kanpur - Kanpur.Gro@ageasfederal.com
Kochi - Kochi.Gro@ageasfederal.com
Kolhapur - kolhapur.Gro@ageasfederal.com
Kolkata - Kolkata.Gro@ageasfederal.com
Kottayam - Kottayam.Gro@ageasfederal.com
Lucknow - Lucknow.Gro@ageasfederal.com
Ludhiana - Ludhiana.Gro@ageasfederal.com
Madurai - Madurai.Gro@ageasfederal.com
Mangalore - Mangalore.Gro@ageasfederal.com
Mumbai ( Ghatkopar ) - Mumbaighatkopar.Gro@ageasfederal.com
Mumbai ( Goregaon ) - Mumbaigoregaon.Gro@ageasfederal.com
Mumbai (Lower Parel) - MumbaiHO.Gro@ageasfederal.com
Mysore - Mysore.Gro@ageasfederal.com
Nagpur - Nagpur.Gro@ageasfederal.com
Nashik - Nashik.Gro@ageasfederal.com
Noida - Noida.Gro@ageasfederal.com
Panaji Goa - Panajigoa.Gro@ageasfederal.com
Panipat - Panipat.Gro@ageasfederal.com
Patna - Patna.Gro@ageasfederal.com
Prayagraj - Prayagraj.Gro@ageasfederal.com
Pune - Pune.Gro@ageasfederal.com
Raipur - Raipur.Gro@ageasfederal.com
Rajahmundry - Rajahmundry.Gro@ageasfederal.com
Rajkot - Rajkot.Gro@ageasfederal.com
Ranchi - Ranchi.Gro@ageasfederal.com
Salem - Salem.Gro@ageasfederal.com
Sasaram - Sasaram.Gro@ageasfederal.com
Satara - Satara.Gro@ageasfederal.com
Siliguri - Siliguri.Gro@ageasfederal.com
Surat - Surat.Gro@ageasfederal.com
Thiruvanthanapuram - Thiruvanthanapuram.Gro@ageasfederal.com
Thrissur - Thrissur.Gro@ageasfederal.com
Tiruppur - Tiruppur.Gro@ageasfederal.com
Trichy - Trichy.Gro@ageasfederal.com
Udaipur - Udaipur.Gro@ageasfederal.com
Udupi - Udupi.Gro@ageasfederal.com
Vadodara - Vadodara.Gro@ageasfederal.com
Varanasi - Varanasi.Gro@ageasfederal.com
Vijayawada - Vijayawada.Gro@ageasfederal.com
Vizag - Vizag.Gro@ageasfederal.com
Step 3
Contact Insurance Ombudsman
If you are dissatisfied with the Ageas Ageas Federal Life Insurance Nodal Officer OR Grievance Redressal Officer response, you can contact the Insurance Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.Ageas Federal Life Insurance Ombudsman List
Procedure for filing complaint with Ombudsman: As per Provision of Rule 13(3) of the Redressal of Public Grievance Rules, 1998 the complaint to the ombudsman can be made:
1. If the grievance has been rejected by the Grievance Redressal Machinery of the Insurer or the complainant had not received any reply within a period of one month from date of lodgment of complaint or complainant is not satisfied with the reply given to him by the insurer.
2. The Complaint has been filed within one year from the date of rejection by the Company if it is not simultaneously under any litigation.
Step 4
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Ageas Federal Life Insurance.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.