I was traveling from Asansol to Jaipur by 2307 Howrah-Jodhpur Exp on 20 Nov 2011. I had ordered dinner from the Panrty Car and was served at around 8:30 pm somewhere near Etawah station. The sealed 250 ml glass of packaged drinking water that was served to me along with the dinner contained a small insect like a fly in it. The brand of the water glass is "Amust". I brought this to the notice of the pantry car staff who had served me with dinner. He gave me another glass of water which was clean. I have retained the glass with the insect with as an evidence. A complaint in this regard has already been forwarded to the Railways. I wish to file a case against the company of manufactured the packaged drinking water, in the Consumer Court.

Please tell me about the procedure and other formalities involved in it.


Moninder Singh