This is to bring to your kind notice that the Dominos branch in R.T.Nagar, Bangalore-32 had taken my order for a home delivery on the 19th of October,11. at about 1:37p:m and i had ordered for a medium sized farmhouse pizza and a veg pasta in white sauce. My bill as told amounted to Rs.358/- i kept on waiting for my order and at about 2:45 p:m i called them to enquire about my order, i got an answer from the desk that my order has not been punched at their end and hence not delivered. They were rude over the phone and when i argued that even after tellin me the billed amount they havnt reached me, they told me that they would take another 15 minutes and i have to pay tje full amount.
Please help me in order to understand whether you people stand by your policy and promise as to deliver in the next30minutes of placing the order or not. I want a clear explanation as to what was my flaw in asking for my home delivery on time. Your people ask me if i got a confirmation call from the call centre. I am not supposed to guide you to call me and punch the orders on the part of your staff.
I want you take appropriate action against your staff and get me the right to question on being wrong.