I purchased a Lenovo laptop 2958 from Nerds On Call in Peoria IL. They sold it to me as a new computer and I later found numerous documents, photos, and files from the previous owner. The materials are defective surrounding the built in mouse. It works intermittently due to a crack near the corner of the mouse. There is no way to break such a part but due to normal use in our home only by myself and my husband, there is a crack which affects the mouse function. We have a 2006 Sony laptop and a 2010 HP both are sound construction. We have babied the Lenovo and rarely use it. It has been to Nerds on Call numerous times for upgrades on the software and removal of the other person's documents but has never left my home otherwise. It could have been damaged in their shop but I am not accusing them of doing this yet they won't recognize this as something that could be covered by the warranty. No breaks given as their fees are astronomical!