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Thread: Slow broadband connection

  1. #1
    Deepak S Guest

    Default Slow broadband connection

    Hello,

    I would like to bring to your notice that I had taken a Broadband
    connection with Hathway Broadband, chennai.Thir telephone number is
    044-42261313. There was a campaingn by these guys(Kamal) in our
    apartment and they gave me a connection to me on 27/08/2006. They had
    promised me Broadband connection of 256kpbs, but the connection I
    receive is around 12-35 kpbs. I have made several calls to their call
    centres and they evoke no response.( Calls made to (Manoj,Subash,
    Kishore, Pasupathy, Bala) etc) at various dates). I had even sent a
    mail and they have keep saying they will get back to me. This
    connection is a broadband connection for 3 months duration and It is
    almost a month i have made the complaint. The compliant number is :
    P03108061037.

    These players should not be given licence to run the company. They
    promise people different stuffs and charge them in advance and whey
    they are approached for their in-effiency they do not even bother to
    respond.

    Thanks

    Deepak S

  2. #2
    Unregistered Guest

    Default

    It will be upto 256Kpbs not dedicated 256kpbs, BSNL shares it with 8
    people.

  3. #3
    Unregistered Guest

    Default

    U mean Hathway too is a fraud ?

    That is the problem with Iqara too, Mind u now Iqara is trying to patchup its
    tarnished Image by changing its name to
    You Telecom.

    Its fraud to call their internet as BroadBand when we never get speed of 256kbps
    ever.

    So I am switching back to Sify, Sify gives dedicated Bandwidth.
    But beware of Sify too, they have some mindbogling rules for free internet on
    weekdays.

  4. #4
    Unregistered Guest

    Default

    Take my advice. Don't go for sify. If u want the best service go
    for BSNL data one.

    Sify have lot of connectivity problem and the worse customer
    care.

    If you don't believe me then first try to check out the reviews
    of sify broadband.

    Many consumer court are pending on sify and they don't bother
    for that too.

    One of the case is going on as long as 3 years.

    Thanks,

  5. #5
    Unregistered Guest

    Default

    Dear Mr Deepak
    This applies to all broadband connection as all are highly polite prior to
    giving connection but once connection is given they take the liberty to impose
    their own policies which may not be customer friendly.
    I also recieved broadband connection which is supposed to be unlimited and as
    per promise of Airtel this is supposed to be uninterrupted service however I
    get frequent disconnection and message comes that the server is not found
    despite the call to service engineer nothing much has changed.There was also
    instances when the service got disrupted for over 72 hours at stretch and did
    not recieve any help from the customer care people.
    They promise the moon before connectivity but services are not up to
    expectation.
    We have no choice either once we are customer.
    with thanks

  6. #6
    Join Date
    Sep 2008
    Posts
    2,988

    Default

    Quote Originally Posted by Deepak S View Post
    Hello,

    I would like to bring to your notice that I had taken a Broadband
    connection with Hathway Broadband, chennai.Thir telephone number is
    044-42261313. There was a campaingn by these guys(Kamal) in our
    apartment and they gave me a connection to me on 27/08/2006. They had
    promised me Broadband connection of 256kpbs, but the connection I
    receive is around 12-35 kpbs. I have made several calls to their call
    centres and they evoke no response.( Calls made to (Manoj,Subash,
    Kishore, Pasupathy, Bala) etc) at various dates). I had even sent a
    mail and they have keep saying they will get back to me. This
    connection is a broadband connection for 3 months duration and It is
    almost a month i have made the complaint. The compliant number is :
    P03108061037.

    These players should not be given licence to run the company. They
    promise people different stuffs and charge them in advance and whey
    they are approached for their in-effiency they do not even bother to
    respond.

    Thanks

    Deepak S

    Hello,

    Are you sure that the speed is 12-35 kbps?

    When you are downloading something then the transfer rate comes in KBps, the main difference is the small b and the Big B.

    Kindly check it, may be it can help you.

    Thanks

  7. #7
    Deepak S Guest

    Default Broadband Spped Issue.

    Dear Sir,

    Thanks for your reply, when I download any file then it shows the transfer rate is 35 KBps, Its Big B.

    But the Cable operator is charging for 256Kbps.

    Thanking you

  8. #8
    Join Date
    Sep 2008
    Posts
    2,988

    Default

    Hello Deepak,

    As you mentioned that the transfer rate is nearly 35 KBps, It means you are getting more then 256 Kbps.


    Enjoy

  9. #9
    Deepak S Guest

    Default

    Dear Sir,

    Thanks for your quick reply, Sorry for wrong complaint due to un awarness. Please close the case, Its solved now.


    Thanks a Million

  10. #10
    Shailendra Vijayvergia Guest

    Default broadband connections

    Hi,

    I applied for two broadband connections on 27th Mar 09 (combo plan) - one
    for my office and another one for home) through Distance Telecom (Associated
    with MTNL).

    They called up 8-10 times for connection and committed that connection will
    get installed within 7 days.

    Till today, i.e., 21st April and no clue about connection. Have called up
    5-6 times and every time have different excuse like there are public
    holidays, elections etc.

    I have give various numbers like 23237894, 23237890 (Dolly/Kabir),
    9868399491 (Gagan) and many others. Everybody is providing date of next few
    days and not aware what is going on.

    I am writing this complaint in this hope that my matter will get resolved
    here and will get help to start with new connection.

    Let me know if more details are required.

    Best regards,
    Shailendra Vijayvergia
    9811303373

  11. #11

    Default very slow internet downloding speed

    sir i have very slow net speed hampering my work front and also wasting my money. kindly help me out.

  12. #12
    Join Date
    Jul 2009
    Posts
    1,565

    Default

    Dear Mr. Sharma,

    Kindly post your complaint in detailed manner.

  13. #13
    Join Date
    Oct 2009
    Posts
    1

    Default Less download speed

    Sir,
    i have took tata vsnl wi max connection on 10 oct. 2009.My plan is flat 384 kbps with unlimited download.On the time of installation when i checked the speed i was getting speed of 15-16kBps. I mentioned this problem on the customer receipt. Now the apeed is between 15-35kBps n after making numerous complains nothing hv been done till now. They tell me to check download speed from h**p://202.54.49.194/registration/speedtest which is tata indicom's site whr the speed is shown arnd 370 kbps but wen i download anythng frm rapidshare, download.com or any other website the speed is never abv 35kBps (usually its arnd 25-30). Now i made complain agian but they r saying that if u r getting 65% of ur speed den it is ok.
    I m paying for 384 kbps but acc. to them 65% of this speed is ok. Is this policy is correct???
    pls help

  14. #14
    manish200588 Guest

    Default Slooooowww Speed

    my plan is 500C.
    phone no: 02550 271405.

    according to my plan my browsing speed is 2MBps and downloading around 256KBps.

    but in the morning time the browing speed reduces drastically to 40KBps and downloading around 3KBps.

    can anyone help me??

    because the bill come according to the plan but the speed doesn't.

    even i had been registered complaint also to the BSNL office but no action taken yet.

    So,please help me.

  15. #15
    Unregistered Guest

    Thumbs down Slow Browsing

    Hello,

    I would like to bring to your notice that I had taken a Broadband
    connection with Hathway Broadband at 1 Mbps speed, New Delhi.Thier telephone number is
    011-46085777.They told me that speed of Broadband connection is 1024kpbs, but I receive the speed around 40-50 kpbs. I have made several calls to their call
    centres and they evoke no response.as well as they have keep saying they will get back to me. This broadband connection is for 2 months duration and It is
    almost a month i have made the complaint. The compliant number is :
    3737722

    These players should not be given licence to run the company. They
    promise people different stuffs and charge them in advance and whey
    they are approached for their in-effiency they do not even bother to
    respond.

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