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Thread: Car Insurance Claim not approved by Future Generali

  1. #1
    dck83 Guest

    Angry Car Insurance Claim not approved by Future Generali

    Hello,

    My vehicle met with a minor accident a month ago. Now when I claim for insurance, the Future Generali mentions that the claim should be made within 3 days of the accident. WHen I check my Insurance Policy terms & conditions, it is not all mentioned in the paperwork provided to me. When sought clarification for the same, the arrogant officers mention that ' IT IS THE DUTY OF CUSTOMER TO ASK AND OBTAIN TERMS & CONDITIONS AND NOT THE DUTY OF INSURANCE COMPANY TO PROVIDE IT VOLUNTARILY'. When I talk to claims department, they tell this it is not their responsibility to deliver Terms & Conditions to customer. When spoken with customer care, they ask me to talk to claims department for this. I don't know how to break out of this vicious loop. Is this why we have to obtain a car insurance ?

    Regards,
    Deepak

  2. #2
    sumant Guest

    Cool claim is not settele

    hello sir,
    my car had accident at 17 feb 2010 i have reliance general insurance policy Claim Reference No. 2101044262
    Product PRIVATE CAR COMPREHENSIVE POLICY
    Insured Name MR - HAKIM SINGH
    Vehicle No. UP-81-V-6735
    Policy Number 2010792311004082
    Cover Note Number 109000661133
    Date of Intimation 17/02/2010
    Date of Loss 17/02/2010
    Garage Name DEV MOTORS P LTD
    Cash Less Yes
    Claim Status 20%
    Claim Document Pending

    Common Status Claim Documents pending
    Precentage 20
    LOB Motor

    is not settle til date so plz help me

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