i am also a victim of airtel telecommunication. my billing cycle starts from 11th of every month. today is the 15th of feb. i am on national roaming right now. my airtel app tells me that i have consumed 113 minutes of roaming from 11th feb to 15th feb. when i checked my phone logs, i summed up the call minuted and it came out to be 68 minutes (rounding off all seconds to 1 minute).
i called up airtel helpdesk to know the reason for this difference. it turns out that they have added extra minutes in almost every call without any reason. when i asked them to email me this unbilled summary, they refused. i took the call id no. which has the recording of my call with airtel executives. it is 2362690195. i request consumer court's kind help in this matter. why should i pay extra unnecessarily for the service i have not used.
airtel no. 9665197225