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Thread: Complaint against rao Travels.

  1. #1
    unregistered Guest

    Angry Complaint against rao Travels.

    I would like to file a complaint against Rao Travels , Karol Bagh New Delhi from whom we purchased 4 Volvo bus return tickets from Manali To Delhi on 02/12/2009.

    On our journey date of 06/12/2009 from Manali when we reached the bus station in Manali to board the bus we were told by their travel coordinator Mr. Manoj from City Heart Travels , The Mall, Manali that there havenít any seats booked for us and we could not travel. It was very frustating as we have paid the whole amount of RS. 3400 in advance and booked the tickets and we were allotted the seat numbers 29, 30,31 & 32 from Delhi itself.

    We contacted Mr. Bunty from Rao Travels in delhi and he told us that they are contacting their agents in Manali and will arrange for our return very soon either via bus or they will arrange a taxi for us. But despite of contacting them 10-15 times no one turned up to us at the Bus station and we were left out in cold there for 3.5 hours, due to which my wife also fell sick with cold and cough. No arrangements were done for our return by Rao Travels and at last we have to make our own arrangements by booking a taxi from Manali to Delhi from Golden Holidays Adventure Tours, The Mall, Manali and paying up a sum of RS. 9000 as two of us had to board the flight for Cochin on next day from Delhi.

    Looking forward from your end for a quick action against the Travel Company and help us to get our money back RS. 3400 and also RS. 9000 which we spent for TAXI.

  2. #2
    Unregistered Guest

    Thumbs down mis-management, Arrogant and cheater

    The owner of this travels himself comes on board to collect money and then says good bye to passengers.
    The owner is arrogant, money minded and does not have ethics. This cheater should lose his liscence. The travel agency does not have a good co-ordination system within its organization. Looks like employees are not happy with their owner himself. The owner looks senior person but is a bloody cheater. Through his face initially i felt he is a standard senior person and felt much respect for him. But later i felt like kicking him right at his face. This bastered is a cheater.

  3. #3
    Unregistered Guest

    Default Horrible experience of travel with Rao Travels

    We are 8 persos who booked with Rao Travels for Amarnath Yatra, starting from Delhi on 29th June 2012. We paid for travel by Volvo Coach and when we reached their office in Delhi to board the bus we were made to board an ordinary A/C bus instead of Volvo for
    which payment has been taken. To start,with the horn of the bus was not working and the same was not repaired and set right in all the 10 days that we traveled. The driver of the bus and his asst.(cleaner) were very rude and arrogant.
    We reached Katra the next day and rested there for the day. A guide met us at the Hotel and later disappeared and has not informed any details about the programme.
    Next day early morning, we left for Srinagar and reached there in the evening. The hotel where our booking was done was in a dirty locality and the hotel itself was awful. Our bus was not allowed in that area till 9 P.M.,so we couldn't get our luggage. The next day,
    early in the morning we left for Baltal.The guide did not offer any help and we had to struggle to reach the tents where we had to stay at our own cost and proceed to
    Amarnath cave shrine next day for which we had to make our own arrangements.
    The bus was not allowed near the camp site and we had to struggle and walk a long distance of 5 Kms with luggage in hot sun on dirty road to reach the bus for our return journey to Srinagar. Again,when we reached Srinagar, we were left on the road far away from the city and asked to take our luggage and go to the dirty hotel, since the bus would not be allowed to enter that locality till 9 P.M. There was absolutely no help or guidance from the so called guide and his behaviour was very arrogant.There were some elderly ladies and in spite of our repeated requests, he didn't make any efforts to arrange for local transport to help them. The food was supposed to be provided to us during the entire trip, but the hygiene and the service was very poor.
    Everywhere we were asked to get ready and board the bus for onward journey by 4.00 A.M. just to suit their convenience and we were not even allowed to take minimum rest. The whole experience has been so bad that one should never book any tour with Rao Travels and we decided to inform one and all to avoid Rao Travels.
    They advertise they got President's Award as Best Domestic Operator but the service they provide is all humbug and nonsense. SO BEWARE OF SUCH CHEATS!

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