BEFORE THE CONSUMER DISPUTES REDRESSAL FORUM, ERNAKULAM.

Dated this the 19^th day of April 2014

(Camp Sitting At Piravom)

Filed on : 29/01/2014

PRESENT:

Shri. A. Rajesh, President.

Shri. Sheen Jose, Member.

Smt. Beena Kumari V.K. Member.

CC.No.52/2014

Between

Biju C.J., : Complainant

Chackalayil house, Piravom, (By Adv. Tom Joseph, Court

Ernakulam-686 664. Road, Muvattupuzha)

Vs

1. Territory Manager, : Opposite party

Bharath Gas, (By Adv. P.U. Ziyad, Kalabhavan

Bharath Petroleum Corporation Ltd., Road, Ernakulam, Kochi-682 018)

Ambalamugal P.O., Kochi-682 302.

2. Proprietor, Maria gas, (2^nd O.P. absent)

Andeth Building,

Piravom-686 664.

O R D E R

Beenakuamari. V.K., Member.

The Complainant and the 1^st opposite party represented. The 2^nd opposite party called absent. No oral evidence for the parties. Ext. A1 series and B1 were marked on the side of the complainant. Heard the Learned counsel for the complainant and the 2^nd opposite party.

2. This complaint is filed by the complainant seeking direction against the opposite parties to issue LPG connection and also to pay a compensation of Rs. 5,000/-. The 1^st opposite party filed their version stating that the 2^nd opposite party failed to forward the list of applicants to the 1^st opposite party and so they are not in a position to issue fresh gas connection to the consumers/new applicants. The 1^st opposite party stated in their version that they are prepared to issue fresh connection to the new applicants provided the 2^nd opposite party submits the list of new applicants.

3. Exbt. A1 goes to show that the complainant had submitted application for LPG connection on 09-01-2012 to the 2^nd opposite party. In furtherance of the said application the 2nd opposite party collected KYC form along with relevant documents for proof of identity and proof of address on 17-05-2013.

4. It is surprising to note that in spite of the receipt of application and relevant documents, or the 2^nd opposite party failed to forward the same to the 1^st opposite party, for further processing. The above conduct of the 2^nd opposite party amounts to deficiency in service.

5. The 1^st opposite party in their version expressed their willingness to process the applications and to issue LPG connection provided the 2^nd opposite party submits the relevant details.

6. In the result, we pass the following orders.

i. The 2^nd opposite party shall forward the applications to the 1^st opposite party including that of the complainant immediately on receipt of this order.

ii. The 1^st opposite party shall process the said applications to be

submitted by the 2^nd opposite party as per norms.

iii. The 2^nd opposite party shall also pay Rs. 5,000/- to the

complainant towards compensation for the sheer deficiency in

service on their part within 30 days from the date of receipt of a

copy of this order failing which the above amount shall carry

interest @ 12% p.a. till realization.

The above order shall be complied with in line with the above

direction.

Pronounced in the open Forum on this the 19^th day of April 2014.

Sd/-

Beena Kumari V.K., Member.

Sd/-

A. Rajesh, President.

Sd/-

Sheen Jose, Member.

Forwarded/By Order,

Senior Superintendent.

Appendix

Complainant’s Exhibits:

Ext. A1 series : Copy of bill dt. 09-01-2012

Opposite party’s Exhibits: