Heard learned counsel for the appellant
2. This appeal is filed U/S-15 of erstwhile Consumer Protection Act,1986(herein-after called the Act). Hereinafter, the parties to this appeal shall be referred to with reference to their respective status before the learned District Forum.
3. The case of the complainant, in nutshell is that the complainant took admission in the institution of OPs to prosecute the course of Diploma in Information and System Management(D.I.S.M) and for that the OP has collected the entire amount of Rs.16,400.00 towards course fees It is alleged inter-alia that the complainant was not allowed to sit in the two semister examination in one year course under such discipline. The complainant requested to refund the course fee but it was not refunded. So, the complaint was filed.
4. The OP filed written version alleging that the complainant is not a consumer because he is a student. Moreover, it is averred that complainant has remained absent in the class and there is less percentage of attendance for which it was neither allowed to appear in the examination, nor he is entitled to refund of the money as prayed for. Therefore, there is no deficiency in service on the part of the OP.
5. After hearing both the parties, learned District Forum passed the following order:-
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“ The complaint petition is allowed on contest against the OPs. OP No.1 is directed to refund the entire amount of Rs.16,400.00 to the petitioner collected as course fees alongwith interest at the rate of Rs30,000.00 as compensation to the petitioner towards mental agonies and frustration of the petitioner and his family members alongwith a sum of Rs.5000.00 as cost of litigation all of which is to be paid within one month from the date of receipt of this order.”
6. Learned counsel for the appellant submitted that learned District Forum without appreciating the written version has passed the impugned order which is illegal nd improper. According to him the complainant was negligent in attending class and submitting the project report for which he is disqualified to appear in the examination. Learned District Forum ought to have applied judicial mind to the fact and law. So, he submitted to set-aside the impugned order by allowing the appeal.
7. Considered the submission of learned counsel for the appellant, perused the DFR and impugned order.
8. The only question arises in this case whether the complainant is entitled to refund of the amount of Rs.16,400.00 towards course fees. The complainant is required to prove the deficiency in service on the part of the OP. It is admitted fact that the complainant has taken admission in the D.I.S.M. course floated by the OPs. The complainant has also proved the certificate issued by OP No.1 vide Ext.3 to show that he has attended two Semister course and waiting for final examination. When the complainant has proved that he has attended the classes and the OP did not prove any terms and condition for admission into D.I.S.M. course, it must be held that the complainant had attended the two semister course floated by the OP. There is no document filed by the OP to prove that there is necessity of completion of the project to appear in the examination. When course fee has been paid and the complainant has already completed the course but not allowed to appear in the final examination, the complainant is not entitled to refund of the course fee. This aspect has not been studied by the learned District Forum but we are of the view that after certificate being issued by the OP No.1 about completion of the course but not allowed to appear in the examination it itself deficiency in service on the part of the OP. Therefore, we modified the impugned order by directing OPs to remove the deficiency in service by paying compensation of Rs.30,000/- and Rs.5,000/- towards cost to the complainant. The order to pay Rs.16,400/- by OP No.1 is set-aside as per the observation made above.
9. In view of above circumstances, the appeal is partly allowed.
Free copy of the order be supplied to the respective parties or they may download same from the confonet or webtsite of this Commission to treat same as copy of order received from this Commission.
DFR be sent back forthwith.