Orissa

Rayagada

CC/146/2021

Sri G. Rajesh - Complainant(s)

Versus

Sri Sai Mahesh Cell Care - Opp.Party(s)

Self

01 Mar 2023

ORDER

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION RAYAGADA, ODISHA.

 

Date of Institution: 31.08.2021

    Date of Final Hearing: 01.03.2023

       Date of  Pronouncement: 01.03.2023

 

CONSUMER COMPLAINT NO. 146 / 2021

Sri G.Rajesh, S/O: Sri G.Rama Krishna Rao,

Near  Old ITI, Raniguda Farm,Rayagada.

(Through Self for the Complainant)                           …Complainant

 

Versus

1.The Manager, Sai Mahesh Cell Care,

UST Road, New colony, Rayagada.

(None for the O.P. No.1)

 

2.The Manager, M/S.Samsung India

Electronica Pvt. Ltd., At : A-25, Ground Floor,

Front tower, Mohan Cooperative,

Industrial Estate, New Delhi-110044.

(Sri Kailash Chandra  Mohapatra, Advocate for the O.P.)

                                                                                    …Opposite Parties

 

Present:          1. Sri Rajendra Kumar Panda, President.

          2. Sri Satish Kumar Panigrahi, Member.

ORDER

Sri  Rajendra  Kumar  Panda, President.

Brief facts of the case:-

Case in hand is the allegation of  deficiency in service and unfair trade practice by the O.Ps  for  non replacement of   Samsung  mobile model No. SM-A217FZBGINS, IMEI No. 35536311863883  which  the complainant sought  redressal.

Upon notice  the O.Ps put in their appearance through their learned counsel  and filed  written version in which they refuting allegation made against them. The O.Ps taking one and  another pleas in the written version & pray  to dismiss the complaint as it is not maintainable in the C.P. Act. The facts which are not specifically admitted may be treated as denial of the O.Ps. Hence the O.Ps prays to dismiss the case against them to the meet ends of justice.

Heard arguments from the learned counsel for the O.Ps   and from the complainant.    Perused the record, documents, written version  filed by the parties. 

The complainant  is present during the course of hearing and      submitted that from the date of  purchase   the OPs  have  not given proper service to the above set. Hence  the O.Ps  be directed  to  give proper service  and replace the defective parts  with  out   charging  price and  extend one  year fresh warranty .

The complaint petition  is  allowed in part.

To meet the  ends of justice    the following order is passed.

                                                     O R D E R

            In  resultant the complaint petition  stands  disposed off on contest against the O.Ps. 

            The O.P. No.2(Manufacturer) is directed to remove all the defects of Samsung  mobile model No. SM-A217FZBGINS, IMEI No. 35536311863883  including replacement of defective parts if any free of cost enabling the complainant to use the same in perfect running condition like a new one if the  the complainant approached  the O.Ps to rectify the defect  of his set and shall provide all sort of after sale service to the complainant as per the  terms and conditions of the warranty of the aforesaid set with  extended further six months fresh warranty.

The O.P  No. 1  (Dealer)  is   ordered   to  refer the matter to the O.P. No. 2   (Manufacturer) for  early compliance of the above order  and co-operate the complainant for better co-ordination with the O.P.  No.2   (Manufacturer) to provide satisfying service  for which he is entitled.

The entire directions shall be carried out with in 30 days from the  date of receipt   of this order.   Parties are left to bear their own cost.

Miscellaneous  order if any  delivered by this  commission  relating to this case  stands vacated. 

 A copy of this order be provided to all the parties at  free of cost as mandated by the Consumer Protection Act,  2019 or they may download same from the confonet.nic.in to treat the same as if copy of order received from this Commission.

The judgment be uploaded forthwith on the website of the Commission for the perusal of the parties.

File be consigned to the record room along with a copy of this Judgment.

  

 (S. K. PANIGRAHI)                                                        (R. K. PANDA)

MEMBER                                                                 PRESIDENT

 

PRONOUNCED ON 01.03.2023