Orissa

StateCommission

A/245/2014

Chief Manager, Tata AIA Life Insurance - Complainant(s)

Versus

Smt. Pousali Pal - Opp.Party(s)

M/s. S.K. Nanda & Assoc.

05 Dec 2022

ORDER

IN THE STATE CONSUMER DISPUTES REDRESSAL COMMISSION
ODISHA, CUTTACK
 
First Appeal No. A/245/2014
( Date of Filing : 29 Apr 2014 )
(Arisen out of Order Dated 06/03/2014 in Case No. CC/273/2012 of District Cuttak)
 
1. Chief Manager, Tata AIA Life Insurance
Cuttack Branch, At: 1st Floor, M/s. Royal Tower, Link Road Square, P.O/P.S: Madhupatna, Dist.: Cuttack
2. Arvind Barhe, Senior Executive-Grievance Cell, Tata AIA Life Insurance Co. Ltd.
6th Floor, Peninsula Tower, Peninsula Corporate Park, Lower Parel(W), Mumbai
3. Zone operation Head-East Zone, Tata AIA Life Insurance Co. Ltd.
Chowringhee Road, Court-55, Kolkata.
4. Mr. Vaibhav Goyal
Head-Customer Services, Tata AIA Life Insurance Co. Ltd, Delhi-B Wing, 2nd Floor, Orchad Avenue, Hirandani Business Park, Powai, Mumbai.
...........Appellant(s)
Versus
1. Smt. Pousali Pal
4th lane of K.D. Commerce College, Kshudiramnagar, Midnipur, West Bengal. At present At: Subhashree Bhawan, Matha Sahi, P.O: Tulasipur, P.S: Bidanasi, Dist.: Cuttack
...........Respondent(s)
 
BEFORE: 
 HON'BLE MR. JUSTICE Dr. D.P. Choudhury PRESIDENT
 HON'BLE MS. Sudhiralaxmi Pattnaik MEMBER
 
PRESENT:M/s. S.K. Nanda & Assoc., Advocate for the Appellant 1
 Mr. D.K. Mishra (Sr. Adv.), Advocate for the Respondent 1
Dated : 05 Dec 2022
Final Order / Judgement

                 Heard learned counsel for  both the sides.

2.              This appeal is  filed  U/S-15 of erstwhile  Consumer Protection Act,1986(herein-after called the Act). Hereinafter, the parties to this appeal shall be referred to  with reference to their respective status before the learned District Forum.

3.         The case of complainant, in nutshell is that the complainant had purchased the policy from the OP bearing Policy No.U154427157 for sum assured of Rs.6,50,000/-. It is alleged  by the complainant that the OP stated to have sent the policy but it has not reached  the complainant. Since, the policy  is  not received  the benefits are not available. So, the complaint was filed.

4.            The OP  filed written version stating that they have  sent the policy  and it has been received by the complainant  as revealed from the receipt submitted by the Courier Service, OP No.4. Therefore, they have no deficiency in service on the part of the OP.  

.5.             After hearing both the parties, learned District Forum   passed the following order:-

               Xxxx              xxxx              xxxx

                                “The Consumer complaint No.273 of 2012  be  and is hereby allowed on contest.

  1. The Opp. Parties are jointly and severally liable to pay Rs.6,50,000/-(Rupees six lakh fifty thousand only) to the complainant with 9 % interest from 1st December,2012 till payment and we direct accordingly.
  2. The Opp. parties are also directed to pay a compensation of Rs.30,000/- towards harassment and mental agony alongwith Rs.5000/- towards the cost of this litigation.

This order shall be complied within 30 days of receipt of the order.”

6.          Learned counsel for the appellant submitted that   the order suffers from technicality under the Act. According to him on06.03.2014 a single member  passed the order  but on the next day the President and the women member signed the order by agreeing to the view of the Member who was written the order. He submitted that learned District Forum has committed error in law by not following  the Section-29(A) read with Section-14(2-A)   of   the Act. The President should  be part of the order pronounced on 06.03.2014. Therefore, the matter  should be remitted back for passing valid order by the learned District Commission.  

7.             Learned counsel for the respondent agreed with the view of the appellant and submitted that the technically error  may be removed by  remanding the matter  to the learned District Commission for denovo hearing and dispose of according to law. He supports the impugned order.

 8.               Considered the submission of learned counsel for the parties,  perused the DFR and impugned order.

9.               The impugned order shows that Mr.N.C.Mohanty, the then Member has written the order by putting the signature and date on 06.03.2014 but the President and Member (women)  have signed the order dtd.07.03.2014 after agreeing to the view of the learned member Mr.N.C.Mohanty. We have gone through the DFR and found that on 07.03.2014 no order has been passed.  Section 14(2-A) of the Act states as follows:-

         Every  order made by the District Forum under Sub-section(1)  shall be signed by its President  and the matter or members  who conducted  the proceeding:

           Provided that where the proceeding is conducted  by the President and one member and they differ on any point or points, they shall state the point  or points on which they differ and refer  the same  to the other member for hearing on such point or points and the opinion of the majority shall be the order of the District Forum.”

10.              In view of the above provisions of  Section-14(2-A)   of the Act the President should be the party to  impugned order. Since, it is found that the order has been signed by the learned President on 07.03.2014  there lies anomalies. When both the parties are  agreeing for removing such statutory  error, we remit  back the matter to the learned District Commission  for hearing the argument of both the parties and  pass order afresh in accordance with law. Hence,  we hereby set-aside the impugned order and remit the matter to the learned District Commission, Cuttack to hear the learned counsel for the parties within 15 days from the date of this order  and dispose of the case within 30 days from the date of hearing. It is made clear that none of the parties will lead evidence. Learned District Commission is informed to pass the order  in accordance with  law being not  influenced by any observation made by learned District Forum in the impugned  order   which  was set-aside but may pass order afresh  basing on the materials produced before it.

                 Both the parties are directed to appear before the learned District Commission on 27.12.2022 to take further instruction.

                The appeal is disposed of accordingly. No cost.      

 

              Free copy of the order be supplied to the respective parties or they may download same from the Confonet or Website of this  Commission to treat same as copy of order received from this Commission.  

                            DFR be sent back forthwith.

 
 
[HON'BLE MR. JUSTICE Dr. D.P. Choudhury]
PRESIDENT
 
 
[HON'BLE MS. Sudhiralaxmi Pattnaik]
MEMBER
 

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