Delhi

StateCommission

A/511/2017

ASHOK KUMAR - Complainant(s)

Versus

M/S SONY INDIA PVT. LTD. - Opp.Party(s)

CHAKRADHAR PANDA

26 Apr 2018

ORDER

IN THE STATE COMMISSION : DELHI

(Constituted under Section 9 of the Consumer Protection Act, 1986)

 

Date of Decision:26.04.2018

 

FIRST APPEAL NO.511/2017

 

(Arising out of the order dated 26.07.2017 passed in complaint case No. 67/2016 by the District Consumer Disputes Redressal Forum (North), Tis Hazari, New Delhi).

 

Shri Ashok Kumar,

S/o. Shri Udholal,

R/o. 1510, Old Rajender Nagar,

New Delhi.                                                                             ………..Appellant

Versus

 

1.      M/s. Sony India (P) Ltd.,

          A-31, Mohan Cooperative Industrial Estate,

          Mathura Road, New Delhi.

 

2.      M/s. Filmsttan Studio, Rani Jhansi Road,

          Next to Filmstan Cinema,

          New Delhi.

 

3.      M/s. Shiv Technician From Sony India Pvt. Ltd.,

A-31, Mohan Cooperative Industrial,

Estate Mathura Road,

New Delhi.                                                                  ….…..Respondents

 

CORAM

Justice Veena Birbal, President

Salma Noor, Member

 

1.   Whether reporters of local newspaper be allowed to see the judgment?                    Yes

2.   To be referred to the reporter or not?                                                                     Yes

 

Ms. Salma Noor, Member

 

1. This is an appeal filed under Section 15 of the Consumer Protection Act, 1986 (hereinafter referred to as `the Act’) against the order dated 26.07.2017 passed by the Ld. District Consumer Dispute Redressal Forum (North), Tis Hazari in Complaint Case No.67/2016 wherein the Ld. District Forum had dismissed the complaint. 
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We have considered the case in the totality of the facts and circumstances and we find that the product was beyond the period of warranty and TV set was examined on the request of complainant. Also, the complainant has not placed any expert opinion on record to prove that OP has sold the product having manufacturing defect. Further, the OP has immediately attended the complaint of the complainant and apprised him about the status of the product. Therefore, by no stretch of imagination of OP can be held liable for either deficiency in service or selling a defective product to the complainant. The complaint miserably fails which is devoid of any merits and is dismissed. Ordered accordingly.”

 

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                                                                        Tues, Oct. 14, 2014 at 6.53 PM

           Dear Mr. Ashok Hangwani,

 

Greetings from Sony India,

 

Thank you for patronizing Sony Product.

 

This is in reference to your email dated 29^th September, 2014 addressed to our Head of service regarding Sony TV model no.KV-J21MF1, serial no.706771.

We understand your concern towards Sony TV.

 

We received service request of your aforementioned product at our Authorized Service Centre, M/s. Star Electronics on 28^th August, 2014 vide job no.J41934943 with nature of complaint “no display”.

 

Upon inspection of the product engineer observed that its IC and Capacitor need to be replaced for satisfactory working of the product.

 

We would like to inform you that the product has reached end of life we are having difficulty in getting the necessary spare parts, to service your product. Also we would not recommend you any further repairs on your product as it can be unreliable and un-economical.

 

We would request you to upgrade your current model to latest model. Along with the latest features and upgraded technology and specification, you can also enjoy 12 years warranty on purchase of new product. Warranty is also extendable on two more years by paying additional amount.

 

We regret that we are unable to support you in this matter. We solicit your understanding in this regard.

 

For Sony India Pvt. Ltd.

With Warm Regards,

 

Mamta Rai

Customer Relation North

 

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          Copy of the orders be made available to the parties free of costs as per rules.

File be consigned to Record Room.

(Justice Veena Birbal)

President

 

 

                                                                                                                                  (Salma Noor)

                                                                                                                                          Member

                               

 

                                (sk)