D.o.F:22/8/16

D.o.O:27/4/2017

                      IN THE CONSUMER DISPUTES REDRESSAL FORUMIDDUKKI

                                                                CC.NO.245/16

                                              Dated this, the 27^th    day of April 2017

PRESENT:

SRI.S.GOPAKUMAR : PRESIDENT

SRI.BENNY.K.            : MEMBER

Gopinathan.K.N,S/o A.Narayanan,

R/at Bibini House, Kolani Kara,

Karimkunnam Po,                                                             : Complainant

Thodupuzha,Idukki.

(Adv.P.S.Biju)

1. M/s Rajasthan Marbles, N.H.49,

Kadamattom Po, Kolenchery,Kerala,682311.                                     : Opposite Parties

2. H&R Johnson (India),A Division of  Prism Cement Ltd,

Corporate Office, Windoor, 7^th floor,

C.S.T. Road, Kalina, Santacruz (East) Mumbai

 400098,Maharashtra.

(Exparte)                                                                         

                                                                                          ORDER

SRI.BENNY.K.            : MEMBER

   Complainant had purchased some sanitary commodities  from the 1^st opposite party which was manufactured by the 2^nd opposite party.  The representative of the 1^st opposite party approached the complainant and offered the  supply of various building construction materials at the  work site of the  complainant’s home.  After showing the photographers and brochures of various  items the complainant ordered some commodities including 3 nos. of closets in the brand  name PREMIA CCINTS/SEAT with soft close seat cover No.5011.  On 5/9/2015 the 1^st opposite party delivered 3 Nos of closets.  The 1^st opposite party’ men  brought all items and  stored in the nearby constructing  house, without removing  the safety packing .  The complainant opened the  packet for installation, one of the closet was seen  broken.  This matter was duly  informed  to the  1^st opposite party and requested for replace the same.  Even after repeated demand the opposite party did not  replace the same..  After a few months  one of the representative of the 1^st opposite party come and inspected the broken  article and promised to replace the same, but  the 1^st opposite party never replaced the same.  The complainant purchased the same  item and completed the work.  The 1^st opposite party supplied  damaged closet  to the complainant and  not  willing to replace  same is a deficiency in service.  Hence the complainant approached the   before the Forum for getting  compensation  for mental and financial loss  caused to him. 

  2.  Inspite of the notice from the Forum neither  the opposite parties are not turn up nor filed any written version , they remained absent  and set exparte.

3.    The point for consideration is whether there  is  any deficiency in service on the part of opposite party and if so  for what  relief  the complainant is entitled to ?

4.   The evidence consist of oral testimony of  Exts.P1 to P3 marked from the side of the  complainant. 

5.The point:  The complainant examined as PW1.  PW1 purchased some sanitary items   from the 1^st opposite party which was manufactured by the 2^nd opposite party.  The representative of the 1^st opposite party approached the complainant and offered and delivery of the sanitary  items in the    work site of the  complainant. Ext. P1 is the  purchase bill.  On 5/9/2015 ,the 1^st opposite party delivered the articles  which was kept  nearby the  constructing  building, without removing  the safety pack .  While the complainant opened the  packet for installation, one of the closet was seen  in broken condition.  This matter was duly  informed  to the  1^st opposite party and requested for replace the same.  Even after repeated demand the opposite party did not  replace the same.   After a few month later   one of the representative of the 1^st opposite party come and inspected the broken  article and promised to replace the same, but  till now  it was not replaced.  Hence the complainant purchased the same  item and completed his work  Ext.P3 is the photographs .  We find that the  1^st opposite party supplied  damaged closet  and  not  willing to replace  same is a gross  deficiency in service and remained  absent before the Forum  to  contest the  matter.  Hence the complainant should be compensated.

    In the result complaint is allowed.  The 1 st opposite party is directed to  refund  Rs.8999/- the cost of the  broken closet  with interest at 9%  and  also directed to  pay Rs.10,000/-  as cost and compensation to the complainant within 30 days  from the date of receipt of copy of this order.  Failing which 1^st  opposite party shall pay 12% interest to the above said amount  from the  date of default  till realization.

Pronounced in the open forum  on this  the  27^th       day of  April 2017  .

                                                                                                                              Sd/

                                                                                                                        SRI.BENNY.K          :MEMBER

                                                                                                                                    Sd/                                                                     

                                                                                                                        SRI.S.GOPAKUMAR : PRESIDENT

Exts:

P1& P2-Retail Invoice

P3-photographs

PW1-Gopinathan K.N-complainant

                                                                                                                          /Forwarded by Order/

eva       

                                                                                                                    SENIOR SUPERINTENDENT