Dated:05/05/2022

ORDER REGARDING MAINTAINABILITY OF THE COMPLAINT

Perused the contents of the complaint and the documents filed. In para 2 of the complaint complainant has mentioned that some person declaring himself as agent of recruitment agency by using the name and style “Times Job Services” gave the details for which the complainant agreed to register himself in the said portal and followed the steps as instructed by the said persons by using the Kotak Bank credit card to make  payment through his desktop computer. Instead of Rs.100/- Rs.10,100 was deducted from his credit card transactions which the said self-declared person informed that sometimes it happens and asked him to initiate refund process. Again he tried for the same, a sum of Rs.20,200/- was deducted from his account to which he lodged a complaint with OP and cyber-crime police station when he complained to OP for refund of the amount, the same was denied as it is a transaction done by the complainant and no deficiency  in service.  When this is taken into consideration it becomes clear that the complainant himself has to be blamed for the said transaction and he himself followed the directions given by the self-declared recruitments agency who happened to be fraudster. In view of this prima facie no materials placed by the complainant to hold that there is deficiency in service or unfair trade practice on the part of OP bank. Hence this complaint do not fall in any of the categories mentioned in the Consumer Protection Act. Hence the Compliant deserves to be dismissed as the complaint filed by the complainant is not maintainable and hence dismissed.

MEMBER                       PRESIDENT

RAK*