DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION (EAST)

GOVT. OF NCT OF DELHI

CONVENIENT SHOPPING CENTRE, FIRST FLOOR,

SAINI ENCLAVE, DELHI – 110 092

C.C. No.522/2022

Date of Institution: 24.09.2022 

Order Reserved on: 11.03.2024

Order Passed on: 11.03.2024

QUORUM:

Sh. S.S. Malhotra (President)

Sh. Ravi Kumar (Member)

Ms. Rashmi Bansal (Member)

Order by: Shri Ravi Kumar (Member)

ORDER

Complainant in her complaint has contended that she had purchased a R.O. LG PURICARE WW140NP – RO + Mineral Booster Water Purifier on 18.10.2020 for Rs.15,528/- of which OP in this manufacturer. She had also taken extended AMC for the period 18.10.2021 to 17.10.2024 and has paid Rs.12,744/- towards the same.

The Complainant raised the issue with regard to non proper working of the said RO Water Purifier and she has enclosed several printout of certain whatsapp massages that she had made complaint to the OP.

First Service of the Water RO was done on 14.02.2021.Complainant has stated that she made several complaints with the OP dated 21.06.21, 22.06.21, 13.07.21, 27.10.21, 14.12.21, 25.02.22, 16.05.22, 01.06.22, 27.06.22 and 27.07.22. However, she did not get satisfactory response from the OP and she sent whatsapp massage on 03.09.2022 to the OP and she received response from them stating that her request cannot be completed.

The Complainant has made the prayer of refund of Invoice amount and AMC amount besides compensation and litigation cost in her complaint:

After filing of the case, on the request of the Complainant that she wanted to amend the complaint and wanted to file some more documents in support of her case, several dates for this purpose were fixed i.e. 07.10.2022, 02.03.2023, 19.05.2023, 25.07.2023, 01.02.2024 19.02.2024 and 11.03.2024. However the Complainant neither did amend the complaint nor filed any additional documents and concluded the arguments on 11.03.2024 on admission.

The Commission has perused the documents filed by the Complainant in support of her case and heard the arguments.

The Complainant has filed one document alleging deficiency in service which is LG Hygiene Care Card and the same reveals that there was visit of the technician from the OP side on 11 dates mentioned therein and these visits were towards regular service of the RO Water Purifier. No adverse remarks has been made by the Complainant on the said document stating that she was not satisfied with the servicing of the water purifier. Copy of whatsapp massage filed by the Complainant does not specify the nature of defect in the product. Thus the complaint filed by the Complainant in vague and she has not been able to prima-facie establish as to what was the deficiency in the Water Purifier and what was supposed to be done by the OP and therefore the complaint  is not maintainable in the present form and the same is rejected.

The original documents be return to the Complainant by retaining the copy on the Court file.

File be consigned to Record Room.

Announced on 11.03.2024