12^th   day of May 2014

                                     C.C.232/14 filed on 5/5/14

Complainant:        Prakash.J.Chittilappilly, 23, Main Road, Below

                             District Co-operative Bank, Athani, Thrissur.

                             (By Adv.A.D.Benny, Thrissur)

Respondents:        1. Junior Telecom Officer, Mulamkunnathukavu

                                 Telephone Exchange, BSNL,

                                 P.O.Mulamkunnathukavu, Thrissur.      

                             2. Accouonts officer (TR), O/o.PGMT, BSNL. BSNL

                                 Centre, P.O.Road, Thrissur.

                                      O R D E R

By  Smt.Padmini Sudheesh, President :

          The complaint is filed against BSNL challenging  bill issued for internet use.  It is seen that the complaint is hit by Section 7B of Indian Telegraph Act and is not maintainable before the Forum.  It is held by our Hon’ble Supreme Court that when there is a special remedy provided under Section 7B of Indian Telegraph Act regarding disputes in respect of telephone bills etc.  then the remedy under Consumer Protection Act is by implication barred. Hence the complaint is rejected with direction to approach the arbitrator.

            Dictated to the Confidential Assistant, transcribed by her, corrected by me and pronounced in the open Forum this the    12^th day of May         2014.

                                                                     Sd/-                                                                                       Padmini Sudheesh, President.

            Sd/-

                                                          Sheena.V.V, Member.

            Sd/-

                                                          M.P.Chandrakumar, Member

                             Appendix

                                  Nil

                                                              Id/-

                                                          President