Sh Lakhwinder Singh - Complainant(s)


First Flight Courier - Opp.Party(s)

In person

19 Mar 2010


District Consumer Disputes Redressal Forum, Bathinda (Punjab)
District Consumer Disputes Redressal Forum, Govt. House No. 16-D, Civil Station, Near SSP Residence, Bathinda-151 001
consumer case(CC) No. CC/09/406

Sh Lakhwinder Singh


First Flight Courier






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DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, BATHINDA (PUNJAB) CC No. 406 of 17-12-2009 Decided on : 19-03-2010 Lakhwinder Singh S/o Karamjit Singh, R/o Village Phus Mandi, Tehsil & District Bathinda. ..... Complainant Versus First Flight Couriers Limited, Bahia Fort Hotel Wali Gali, Bathinda. ... Opposite party Complaint under Section 12 of the Consumer Protection Act, 1986. QUORUM Ms. Vikramjit Kaur Soni, President Dr. Phulinder Preet, Member Sh. Amarjeet Paul, Member For the Complainant : Complainant in person For the Opposite parties : Sh. Naib Singh, Authorised Representative of opposite party in person. O R D E R VIKRAMJIT KAUR SONI, PRESIDENT 1. The case of the complainant is that he booked a parcel on 19-09-2009 containing some important documents with the opposite party after paying due charges of Rs. 1310/- to be delivered to his relative who is residing in Canada. The parcel did not reach Canada. The complainant demanded his parcel back but in turn opposite party demanded more money. Hence, the complainant has filed this complaint. 2. The opposite party has pleaded in its written reply that on 19-09-2009, complainant booked a parcel with it and the parcel never reached Canada whereas the shipment reached Canada on 21-09-2009 with PUROLATOR Courier Company which delivered the shipment of the customer of its Company. It was further pleaded that Company tried to contact the person four times on 22-09-2009 to whom the parcel was to be delivered but the address mentioned on the shipment was not correct and it was not found by them. The company contacted the client for correct address. Again they forwarded the parcel for three times on 24-09-2009 but the addressee was not available. They called the addressee, but no response was given. As per client request, the shipment was returned to India on 09-10-2009. 3. Parties have led evidence besides filing affidavits in support of their respective pleadings. 4. We have heard the complainant in person and the Authorised Representative of the opposite party in person and have also gone through the record. 5. From the record placed on file by both the parties, it is revealed that the parcel sent by the complainant to his relatives in Canada was very important. Vide receipt Ex. C-2 issued by the opposite party to the complainant, it is particularly mentioned that the parcel was “Most Urgent”. Legal notice was also sent by the complainant to the opposite party through his counsel to return the parcel to him but the opposite party demanded more money for returning the parcel. Despite best efforts of the opposite party, the parcel could not be delivered to the addressee in Canada. The only deficiency in service on the part of the opposite party is that when the parcel was not delivered, it was duty bound to deliver back that parcel to the complainant. 6. Therefore, in view of what has been discussed above, this complaint is accepted with cost of Rs. 1,000/- . The opposite party is directed to return the parcel to the complainant and refund him an amount of Rs. 1310/- charged from him for booking the parcel in question. 7. It is observed that neither the parcel was delivered to the addressee nor it was returned to the complainant rather more money was demanded for returning the same. Due to this act of the opposite party, complainant must have suffered mental tension and harassment. The opposite party is further directed to pay Rs. 5,000/- as compensation to the complainant for mental harassment. The compliance of this order be made within 30 days from the date of receipt of copy of this order. Copy of this order be sent to the parties concerned free of cost and the file be consigned to record. Pronounced : 19-03-2010 (Vikramjit Kaur Soni) President (Dr. Phulinder Preet) Member (Amarjeet Paul) *ik Member