Karnataka

Bangalore 4th Additional

CC/2389/2017

Madhu Gopalan, - Complainant(s)

Versus

Complaint Officer, ICICI Bank Tower 1, - Opp.Party(s)

16 Sep 2017

ORDER

Before the 4th Addl District consumer forum, 1st Floor, B.M.T.C, B-Block, T.T.M.C, Building, K.H. Road, Shantinagar, Bengaluru - 560027
H.Y.Vasanth Kumar, President
 
Complaint Case No. CC/2389/2017
 
1. Madhu Gopalan,
Aged about 73 years, No 51,Chiranjeevi Layout, Hebbal Kempapura, Bengaluru 560024.
...........Complainant(s)
Versus
1. Complaint Officer, ICICI Bank Tower 1,
Commissariate Road, Bengaluru 560001.
2. Senior General Manager,
Customer Service ICICI Bank, Near Chacali Circle Old Padre Road,Badodra 390007.
............Opp.Party(s)
 
BEFORE: 
 HON'BLE MR. H.Y.VASANTHKUMAR PRESIDENT
 HON'BLE MR. D.SURESH MEMBER
 HON'BLE MRS. N.R.ROOPA MEMBER
 
For the Complainant:
For the Opp. Party:
Dated : 16 Sep 2017
Final Order / Judgement

 

 

ORDER

 

Under section 12(3) of consumer protection Act. 1986.

 

SRI.H.Y.VASANTHKUMAR, PRESIDENT 

 

             The Complainant has sought direction against the Opposite party no.1/ICICI bank, Bengaluru and the Opposite party no.2/ICICI bank, Badodra, to give him the compensation of Rs.1 lakh, immediately without elaborating further, by making allegation of deficiency in their service in misplacing of his cheque dtd.07.07.17 for Rs.58,000/-.

 

          2. The case of the Complainant in brief is that he had deposited Canara Bank cheque dtd.07.07.17 on 11.07.17 at ICICI bank of of Hebbal Kempapura branch for Rs.58,000/- and the said branch informed him that the said cheque was lost and not traceable and requested him to get another cheque from the party. With great difficulty he could get one cheque only for Rs.29,000/- from his client who refused to issue another cheque as he was not having funds. The bank sent the apology letter dtd.21.08.17 and as such he sustained monetary loss and suffered with mental shock and hence he deserves to get relief immediately.

 

          3. The Complainant has filed the copies of two Challans, letter dtd.27.07.17 written to Opposite party no.1 and apology letter dtd.21.08.17 of Hebbal Kempapura branch.

 

          4. The ICICI bank, Hebbal Kempapura branch which has misplaced the cheque and sought apology through doc.no.3 is not impleaded. How the Opposite parties no.1 & 2 (of different areas) are connected with this incident is not explained. In the said challans shown in doc.no.1, his name is not mentioned. The name of Smt.Priya with account ended with five last digits 24613 is shown. In the second Chelan also, the same bank account is shown. The Complainant who produced pass book in another connected case has not produced the pass book in this case. Non production of the passbook, hence make it impossible to believe that he is the consumer/customer of Hebbal Kempapur branch of ICICI bank. In the result he has failed to establish that he is a consumer u/s 2d of CP Act and that he has got case against the Opposite parties no.1 & 2. He has failed to implead the bank where the cheque was deposited and failed to explain who is Smt.Priya and how he is empowered to file this complaint based on the said challan of Smt.Priya. In the result the Complainant deserves to get the following:

 

                       ORDER

 

 

The CC.No.2389/2017 filed by the Complainant is rejected u/s 12(3) of CP Act. No order as to costs.         

 

 

          (Dictated to the Stenographer, got it transcribed, typed by her/him and corrected by me, then pronounced in the Open Forum on 16th September 2017).

 

      

 

       (SURESH.D)

         MEMBER

         

 

          (ROOPA.N.R)

   MEMBER

 

 

 (VASANTHKUMAR.H.Y)

 PRESIDENT

 

 

 

 

 

 

                                                                        

 

 
 
[HON'BLE MR. H.Y.VASANTHKUMAR]
PRESIDENT
 
[HON'BLE MR. D.SURESH]
MEMBER
 
[HON'BLE MRS. N.R.ROOPA]
MEMBER

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