IN  THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, JAJPUR.

                                                        Present:      1.Shri Jiban ballav Das , President

                                                                            2.Sri Pitabas Mohanty, Member,

                                                                            3.Miss Smita Ray, Lady Member.                     

                                             Dated the 29 th day of June,2019.

                                                      C.C.Case No.70 of 2018

Lilirani Majhi    , W/O Gopinath Majhi

At. Laliteswar Nagar ,

 P.O/P.S/Dist .Jajpur   

                                                                                                                                ……....Complainant .                                                                   .                                     

                                                  (Versus)

Branch Manager,Punjab National Bank, Jajpur Town Branch ,Near Mansapal,

P.O/Dist. Jajpur .

                                                                                                                      ……………..Opp.Parties.                  

For the Complainant:                       Sri R.K.Ghadei , Advocate

For the Opp.Parties :                        None.  

                                                                                                       Date of order:   29. 06. 2019.

MISS  SMITA  RAY , LA D Y M E M B E  R  .  

Deficiency in banking service is the grievance of the petitioner.

            The facts  relevant as per complaint petition shortly are that  the petitioner   is  a  S.B Account holder before the O.P bank  .  Owing to financial stringency the petitioner withdraw  Rs 10,000/- by using ATM  card from the ATM.  As against  of such   withdrawal of Rs 10,000/-  on dt.29.3.16  he was able to get only  Rs 8,500/- . Owing to shortage of money of Rs. 1500/- from the ATM the petitioner though verbally lodged the complain before the branch manager ,Punjab National Bank,Jajpur  (the O.P)  but the  O.P  without  paying any heed  to the complain of the petitioner remained  silent.  Thereafter the petitioner finding no  other alternative  served a legal  notice to the O.P on 09.08.2018 and after receipt of the   legal notice the O.P without  taking  any  action in respect of  the grievance of the petitioner remained  silent and such action  of the O.P is coming within the purview of deficiency in service .     Accordingly finding no other alternative the petitioner knocked the door of  this fora with the prayer to direct the O.P  to pay the balance shortfall  amount as well as to allow Rs 25,000/-  for compensation along with cost of the litigation.

            Though notice of the present dispute duly served on the  O.P  but the O.P  did not choose to  file any  objection or written version against the complainant petition . Accordingly finding no other alternative this Fora   passed  set exparte order   on dt.19.2.19 .

            On the date of hearing we heard the argument from the learned counsel  of the petitioner  .After perusal of the record  and document   it is undisputed fact  that the petitioner is an account holder  as well as ATM card holder before the O.P  .On the other hand the O.P  neither appeared  nor filed   any written version  / objection against the complaint petition of the petitioner. As such this fora bound to accept the uncontroverted statement mentioned in the complaint  petition by the petitioner, as per observation of the  Hon’ble State Commission or National Commission  reported in 2003-CLT-Vol-96-p-15-para-4( C.C.Case No.37/2002-Odisha , 2013(11) CPR-507 –N.C respectively.

The petitioner also served a pleader notice on 9.8.16  but after receipt  of the notice the O.P without  replying the  legal notice as well as without taking any step against the grievance of the petitioner   remained   silent which is also deficiency in service on the part of the O.P ,  in view of the Hon’ble National Commission  reported in  2013 (1) CPR-456-N.C .

O R D E R  

            The dispute is allowed against the  O.P . The O.P  is directed to pay  Rs.  1500/- as differential withdrawal  amount of 10,000/-  from the ATM   along with pay  Rs.2,000/- ( two  thousand )  as compensation to the petitioner within one month after receipt of this order, failing which the petitioner can take steps as per law .

This order is pronounced in the open Forum on this the 29th  day of  June,2019. under my hand and seal of the Forum.