PRESIDENT DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, SAMBALPUR
Consumer Complaint No.-175/2023
Present-Dr. Ramakanta Satapathy, President,
Sri. Sadananda Tripathy, Member
Iswar Prasad Nanda, Aged about 66 years, (SC)
S/O-Late Nityananda Nanda,
R/O-Modipara, (Red Building), PO-Modipara, Ps- Town,
Dist-Sambalpur-768002, Odisha. ….…......Complainant.
-Vrs.-
- Proprietor, Ranjit Store
Situated at Golebazar Nagar Durga Mandir, Ps-Town,
Dist-Sambalpur, Odisha-768001,
Mob-9437056364.
- Proprietor, Guguly Enterprises Pigeon Authorised Service Centre,
Infront of Budharaja High School, Po-Budharaja, Ps-Ainthapali,
Dist-Sambalpur, Mob-8658362130.
- The Head, Stove Kraft Limited, At-81 Harohalli Industrial Area,
Kanakapura Taluk, Ramanagara Dist-Bangalore Rural-562112
- Pigeon India Private Limited,
Regd Office Unit No. 216, 2nd Floor, Suncity Business Tower Golf Course Road, Sector-54, Gurgaon, Haryana. .…………........Opp.Parties
Counsels:-
- For the Complainant :- Sri. P.K. Kar & Associates
- For the O.P.s :- None
Date of Filing:12.10.2023, Date of Hearing :16.01.2024 Date of Judgement : 13.02.2024
Presented by Sri Sadananda Tripathy, Member.
- The Brief fact of the Complainant is that the Complainant is a consumer, whereas, the OP No. 1 is the dealer having its business at Sambalpur, OP No. 2 is the authorized service center of said Induction Cook-top company, OP No. 3 is an Indian company that manufactures cooking appliances undr Skava, Pigeon and Gilma brands and the OP No. 4 is a private subsidiary of a foreign company who manufactures and distributes home healthcare products amongst other products. The Complainant purchased one Pigeopn Induction cook-top on dtd. 13.8.2023 from OP No. 1 by paying Rs. 4200/- and the warranty period of said product is one year. To avoid Govt. taxes, even if on demand, the OP No. 1 not gave any cash memo by saying that warranty card is sufficient proof of purchase. After few days of its use, said induction was not working properly due to some problem and thereby the Complainant contacted the dealer-OP No. 1, as the product was within the warranty period and OP No. 1 advised the Complainant to contact the service center OP No. 2. The Complainant reported the matter through Whatsapp message to the OP No. 2, the OP No. 2 gave a toll free number and asked the Complainant to lodge a complaint there but that toll free number was found to be an invalid one. Immediately the Complainant informed the OP No. 2 and lodges the complaint with him, who in turn, asked the Complainant to provide the detail address with product serial number etc. after that the OP No. 2 assured to send a technician on the next day. But no step has been taken by the OPs to resolve the problem. Hence this case.
- The Version of OP No. 4 is that they have been falsly and unwarrantedly alluded as the OP No. 4 under the said complaint which appears to them to be peculiar thing and somewhat a plausible mistake.
The other OPs have not given any Version.
- From the above narration it is found that the OP No. 2 is the authorized service center of said Induction Cook-top company, OP No. 3 is an Indian company that manufactures cooking appliances under Skava, Pigeon and Gilma brands and the O.P No. 2 and 3 did not repaired the Pigeon Induction Cook-top or not replace the Pigeon Induction Cook-top. Hence the O.P No. 2 and 3 are deficient in service.
Accordingly it is ordered.
ORDER
The O.P No. 2 and 3 are directed to refund the cost of the defective Pigeopn Induction cook-top to the Complainant and on payment the Complainant is to return back the defective product. The O.P. No.2 & 3 are to pay Rs. 25,000/- as compensation towards mental agony and harassment to the Complainant within 30 days from the date of order, failing which the amount will carry with 9% interest per annum till realization to the complainant.
Order pronounced in the open Court today on 13th day of Feb, 2024.
Free copies of this order to the parties are supplied.
