Dear Mr. Aditya,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. Aditya,

We have not heard from you for a while now. Please do let us know if we can be of any assistance.

Regards,
Eureka Forbes Team

Dear Sir,

I am an user of your Compact Cartridge water purifier since 2001. My customer code is 056-82194. My Machine is under an AMC contract for 1 year from 26/05/2011-25/05/2012 with the local Service Franchise (MR. SHAMIM; JANGIPUR, MURSHIDABAD, WEST BENGAL cell no. 9775046559) . The person is not responding to my repeated pursuance of giving the free mid-term servicing, which is due since nov'2011. You are requested to look into the matter and see that the servicing is done at the earliest. Please instruct the franchise to act promptly and provide the services for which we are paying every year. Your early positive actions in this regard is solicited and anticipated.

Thanking you.

yours Truly

PROLOY BISWAS
Mob. No. 09432021178

Dear Mr. Proloy, We regret the inconvenience caused to you and would like to help resolve this issue on priority basis. We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest. For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

hi
i am dr.devendra purchased eureka forbes Aquasure water purifier on 17/12/2011 from Vijay sales, sion mumbai..in early feb i.e. within 2 months suddenly the outlet started leaking even if the water purifier is in switched off mode..it stopped only when i cut the water supply..i called upon the helpline number.and within 2 days the service engineer replaced leaked valve which sucks water..it was told to me that it can malfunction again.and advised me to install a booster pump costing rs.3000 to avoid this problem in future..
After replacing the valve the water flow has reduced significantly and now its taking 10 min to fill a bottle of 1 litre..on the contrary this filter assures you flow of 2litres/min..i called upon the engineer, he told me the filter is at fault..he dint do any paper work...since then last 2 weeks i have been calling helpline repeatedly..they just apologize but not fixing the problem..this pathetic service when the product is just 2 months old..my request number is 86385347..
so please do the needful..
Dr.Devendra Thakare
sion(w) mumbai
9892954998

Dear Dr. Thakare,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Sir,

I am an user of your Compact Cartridge water purifier since 2001. My customer code is 056-82194. My Machine is under an AMC contract for 1 year from 26/05/2011-25/05/2012 with the local Service Franchise (MR. SHAMIM; JANGIPUR, MURSHIDABAD, WEST BENGAL cell no. 9775046559) . The person is not responding to my repeated pursuance of giving the free mid-term servicing, which is due since nov'2011. You are requested to look into the matter and see that the servicing is done at the earliest. Please instruct the franchise to act promptly and provide the services for which we are paying every year. Your early positive actions in this regard is solicited and anticipated.

Thanking you.

yours Truly

PROLOY BISWAS
Mob. No. 09432021178

Dear Mr. Proloy,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team

Hi,

I am Priyanka from Gurgaon. We purchased a Eureka Forbes Aquaguard RO water purifier in June'11 but nobody since then came for servicing. When we asked for a reason for no visit, the servicing guy said there was some database loss. I think that is the lamest excuse.
I don't want to think that we were consuming dirty water from last so many months. I wish to file a case and ask for compensation alongwith free servicing/contract renewal. Request your guidance.

Regards,
Priyanka

Dear Priyanka,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear sir ,
We purchased a Aquaguard Protec Plus from your distributor in Ongole,Prakasam(Dt) and the amount was paid.One of your personal Named Mr. Yellaiah (9618074877) had installed it on 21/10/2011 at my home in Hyderabad.Whenever we called him for service, he is asking money of Rs 425/- per visit and are forced to pay the same twice.Again during the month of March'12 we had a problem in the machine and requested Mr Yellaiah to rectify the same, who in turn asked for service charges as well as spares cost, if any required.Then i clarified him that the machine was under warranty and hence AMC Policy would be taken on expiry.Since then your person did not responding my calls and not giving any phone nos of yours or the distributors. At last we complained at your office ,in the land line 39883333 to Wasim.- the
complaint number 86716941 and till date we have not received response from your staff.

Today i spoke to one of your personal in the above land line, who informed me that the problem was rectified. How can you close the complaint with out repairing the Machine?

I never expected this kind of treatment from a well known organisation

Pl reply immediately regarding the above


Veeraiah Edara,
Flat No-401,Ashok Regent,
Eenadu Colony,
Kukatpally,
Hyderabad-72
Cell- 98498 95678

Dear sir ,
We purchased a Aquaguard Protec Plus from your distributor in Ongole,Prakasam(Dt) and the amount was paid.One of your personal Named Mr. Yellaiah (9618074877) had installed it on 21/10/2011 at my home in Hyderabad.Whenever we called him for service, he is asking money of Rs 425/- per visit and are forced to pay the same twice.Again during the month of March'12 we had a problem in the machine and requested Mr Yellaiah to rectify the same, who in turn asked for service charges as well as spares cost, if any required.Then i clarified him that the machine was under warranty and hence AMC Policy would be taken on expiry.Since then your person did not responding my calls and not giving any phone nos of yours or the distributors. At last we complained at your office ,in the land line 39883333 to Wasim.- the
complaint number 86716941 and till date we have not received response from your staff.

Today i spoke to one of your personal in the above land line, who informed me that the problem was rectified. How can you close the complaint with out repairing the Machine?

I never expected this kind of treatment from a well known organisation

Pl reply immediately regarding the above


Veeraiah Edara,
Flat No-401,Ashok Regent,
Eenadu Colony,
Kukatpally,
Hyderabad-72
Cell- 98498 95678

Dear Mr. Veeraiah,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team