Subject: Pathetic Service and Equally pathetic Products...
EurekaForbes is Cheater of all. They sell faulty water purifiers and provide even inferior post-sales service.
The machine(purifier) installed in our house is under AMC, despite that they are not giving the service
saying "there is no spare available".. I had to call them several times but all went in vein.
What to do? Who will listen to our grievances? We have a child at home and not being given pure/clean/non-contaminated water!!!
Who will take the responsibility if there is any health hazard due to this?
Regards,
Bapi Kar
Kolkata.

Dear Mr. Bapi,

We have not heard from you for a while now. Please do let us know if we can be of any assistance.

Regards,
Eureka Forbes Team

Water Quality : Poorest

No of Complaints made at helpline : 20 in last 6 months

Response : Zero

I have been having a Aquaguard gold nova and have been complaining about lack of service and taste of water as extremely bad .6 months back the technician came and confidently said that he can tell acquaguard water by tasting it - i gave him two glasses - one from tap and other from acquguard .He cudnt make out any difference and i told him that i need a water test as the water taste looks bad and maybe machine has stopped functioning

Till date no response - cant belive ur company manages to sell so many purifiers - pl take away ur machine - i think i can only throw it

My contact no is 9833900898 - Dosti Acres ,Erica 1003 , Wadala East ...u can check ur records

I plan to write to ministry to ban your water purifiers

Regards

Dear Customer,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team