Videocon Washing Machine customer care complaint
This is a discussion on Videocon Washing Machine customer care complaint within the Washing Machine forums, part of the Electrical Appliances category; I had purchased a washing machine from videocon dealer at Bhiwadi (Rajasthan) some 4 yrs back. And I think I ...
- 04-30-2012, 05:55 PM #1Unregistered Guest
Videocon Washing Machine customer care complaint
I had purchased a washing machine from videocon dealer at Bhiwadi (Rajasthan) some 4 yrs back. And I think I had made a big mistake (kindly go through below details for the same)
Last year I had shifted to Rudrapur (Uttrakhand) during nov’11 I had got a problem in lid of the machine which got broken due to shifting activity. Since then the machine is lying at their service centre located in rudrapur. 12 Days back when I called the representative he asked me to take the machine back as he was not able to get new lid for the same.
On 20/04/2012 I launched a complaint (No. DEH2004120071) at their customer care for the same but till now there is no response. Every time when I call customer care they assure me that I will get a call within 2 hrs. but after 10 days those 2 hrs had never come and machine is now useless for me.
- 06-01-2012, 03:37 PM #2Unregistered Guest
machine not working properly
I had puchased a videocon washing machine last year from lucknow . now due trasfer of sevices I sifted at Ayodhya (faizabad district). from last week some fault comes in machine is that when fill water with ditergent and start water leak in bottom area so that reason clean of clothes not posseble because in few time machine is empty to water . please tell me sevice point in faizabad and intimate him urgently.
my detail is -
Pramod kumar pandey
opp. chitrgupt mandir
Ayodhya Distt. Faizabad
Mobile no. 9918336000
- 06-01-2012, 03:56 PM #3Junior Member
- Join Date
- Jun 2012
fault in washing machine
I had purchased videocon washine machine from lucknow in last year.now I sifted in Ayodhya district Faizabad.
from last week at the we fill up water with ditergent , and start the machine leakeges start from bottom . please solve my problem urgently.
Pramod Kumar Pandey
- 06-13-2012, 06:37 PM #4ATUL BHARGAVA Guest
machine under warranty but service centre not responding properly
I think did a big mistake by purchasing videocon washing machine.purchased in may 2011.spinner was not working properly.service centre is not sending back machine after repair.
I think videocon service centres are a complete eye wash.these service centres are some small electrical shop not having proper infrastructure.
company is fooling customers. No response even if you complain.
- 07-06-2012, 09:17 PM #5GALLASARADA Guest
washing machine problem
The machine number is k 5200 has complaint ,there is dust inside and not releasing water properly. Our house address is 4th line pattabhi sitaramanagar nagaralu,opp naveena high school road,guntur 5220034.ap. Our contact number is 9493242904.
- 07-18-2012, 01:56 PM #email@example.com Guest
Washing machine gives burning smell
My washing machine Videocon semi automatic gives burning smell.
- 07-24-2012, 11:49 PM #7Raj narayangupta Guest
VIDEOCON washing machine
The machine number is 604897 has complaint ,dry problme. Our house address is Raj narayan gupta katara bahadur khaan kannauj . Our contact number is 9151316007,9307320491
- 07-29-2012, 01:29 PM #8Unregistered Guest
Videocon washing machine complaint
I had purchased a washing machine from videocon dealer at kolkata (WEST BENGAL) some 1 and a half yrs back. And I think I had made a big mistake by choosing the Indian brand (kindly go through below details for the same)
Since January 12 I had got a problem in the machine. Since then i am calling up to the customer care service center. But nobody is turning up to service my queries.
Hence i called up so many time to the customer care, here are some of the details of the complaint (No. KOL2006120116/ KOL2406120048/ KOL3006120394 KOL0407120236/ KOL1107120151/ KOL2007120160)these are the complaint no which is being given by the customer care for the same but till now there is no response. Every time when I call up customer care they assure me that I will get a call or the engineer will come, but nobody is coming up for the servicing since January 2012.
So kindly help me with the same.
THANKS & REGARDS.
73/4 BELILIOUS ROAD, IST FLOOR.
- 08-03-2012, 01:43 PM #9Unregistered Guest
Poor Service Trying to make fool engineers trying to make fool
This is with reference to my Videocon Washing Machine model Rosa Plus (VS76RLGLCNS) Serial no. 320111270139003296, Purchased on 27-7-2011 through Bill no. 12939 from Shanti Sales Corporation Faridabad.
Since I had purchased I had logged so many calls regarding this machine which is having several problems, engineers visited at site but could not provide us satisfactory results.
Now since one month machine was having problem of leakage and engineer had visited told us “There was dust in seal I cleaned now there is no problem when we had told us to let us check he had told we are here if you will find problem we will come again” when we started washing cloths leakage was heavy and drier motor got burnt. We logged complaint and engineer visited and replaced motor. But leakage problem was still there. I called to Mr. Pawan Sharma who is the in charge of service for North region as per my information and they had taken our machine at service center. I communicated with him to know the status of the machine and got information from him that there is leakage on drain pipe assembly and near wash tub we had ordered these parts it will take some time.
After one week they returned machine in very worst condition leakage was much heavier than earlier and I again called to Mr. Pawan Sharma he sent an engineer who had seen machine and commented that this machine had not got any repair for a long time there was so much dirt under wash spinner which shows that nothing had been done at service center and machine got scratched during their transportation. Engineer had opened machine side drain and found pipe was not fixed properly so there was heavy leakage. He fixed pipe with some tape and shown us no leakage. After 3 days when we again checked I got leakage again. I again informed to Mr. Pawan and engineer visited with seal. He replaced the seal and shown there is no leakage.
When at morning I put water and 2 shirts machine started leakage through drain pipe. Drier is not taking load, when we put wet cloths in drier. Drier tub is not spinning. I again talked with Mr. Pawan Sharma and he answered me that I am again calling to my team to take this machine in service center. Last time when they had taken this machine in service center they returned me machine with lot of scratches and in worst condition without resolution what he will do again, when he is saying that we will show you here in our service center washing clothes my answer is your engineer had shown me every time but what is the end result, within 2 days problem is again there in machine. What he want to say the warranty is only like chinese product check in their service center and after taking back from service center there is no warranty of the product.
Please check all the service record of this machine since purchase. I am not getting any proper resolution from your North regional service team they had made all their efforts and failed machine is not in the condition of performance. It was my wrong decision to buy Videocon product as I had godrej washing machine since December 2000 till the date of purchase of this machine and never got a single complaint in that machine till 10 year except body got junked and sheet got end of life. Now I am totally frustrated with this machine performance, within one year this machine is having such worst condition what will be the result after warranty.
- 08-04-2012, 10:42 AM #10Chowrasia Guest
Spare parts for Fully automatic washing machine
At Nagpur, we have a fully automatic washing machine for ten years, about 1 1/2 years back the control panel malfunctioned, and it was purchased replaced from your service centre, Again the similar problem is occuring. Is there any warranty/ guaranty to the spares purchased from authorised service centre, and why are the spare parts so costly, it seams there is no control of Co. over the retail prices to be charged from the customer. We are fully at the mercy of service centre. Pl suggest
- 08-04-2012, 03:48 PM #11Junior Member
- Join Date
- Aug 2012
Problem resolved, Thanks for efforts done by Videocon team
- 08-18-2012, 05:20 AM #firstname.lastname@example.org Guest
servicing of washing machine
My washing Machine (Full Automative) is want to service. It is not spinning regularly and not Automatic Off. My address: Soman Master, Kizhakke Koottala, (Opp.) Mahalakshmi Traders, PARLI, PALAKKAD. mOBILE : 9447923334
- 08-22-2012, 08:22 PM #13Unregistered Guest
washing machine under warranty but machine not working and provider not responding
I think did a big mistake by purchasing videocon washing machine.purchased in may 2012. wash tub and spinner is not working properly and swithches are worst. i contact service centre lots of time but they r not responding no one came to me for repairing and checking. company is fooling customers. No response after lots of complain. my complain ind0208120111
- 08-28-2012, 04:04 PM #14Unregistered Guest
Videocon washing m/c complaint for colour changed
I bought a videocon washing m/c one year ago. Now I faced a problem of lid colour got yellow inplace of white. I resistered a complaint in customer care follwing by complaint no.-GUR2408120094 on dated 24.08.12. A service engineer came for service & said that this is not covering in warranty. Manufacturer is providing two years warranty but not for colour fade. So manufacturer has closed this complaint. Pl suggest what can I do againt the manufacturer.
- 08-30-2012, 09:26 AM #email@example.com Guest
washing machine problem
SIR,I have purchased Videocon washing machine 10 years ago but now it has a techinal problem.I resistered a complaint in customer care follwing by complaint no.jab1408120061 dated on 14/8/12 . A service engineer came for service they looked at machine but due to lack of parts of machine .So they told that they will visit again but till now they have not visited again SIR please look into it
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