Hi,

Its been over 2 weeks I have registered my complain about the problem with washing machine IFB AW7233….since then I have register multiple complaints but problem has not been fixed. The first tech came after first complain and he opened the whole machine and later said he cannot fix it as he couldn’t figure out where is the problem and assured me that a senior tech will come to fix. After he left no body arrived for next 2 days so I lodged one more complain. Finally a senior tech came and made the machine working with empty drum and I thought problem resolved and he sold me descalar powder of Rs 1050. Next day when I tried wash clothed machine stopped again. I called IFB again and it took another 2 days for tech to come to me. He opened the machine again and later said he needs to change some spare part like clutch wheel drum etc. I waited another few days but nobody came to fix. Since then I have been calling IFB wasting money but nobody is responding to it.

IFB people are rude to talk and lazy to work or inefficient to fulfilled the task. I spoke to many people in IFB like Mohit on the mobile number: 9311683942 (is one the rude guy.) mohit said “aapne mujhe pehle kyo nahi bataya, aap aaj mujhe bata rahe ho..to ab fix ho jayega..”

DAMNNN‼ DO I HAVE TO TOUCH THE FEET OF IFB PEOPLE TO FIX THE MACHINE…???? How would I know whom to contact in case of problem with machine, I made several calls to customer care…was that not enough ??????

I want replacement if the machine as I can’t wait whole life for IFB engineer to come fix the issue. I spoke to IFB dealer, customer care, i register the many complaints ai IFB wesite....but see the tragedy...Nobody is lstening or replying... Machine is under warranty but IFB people treating me as beggar.

NOW I DON’T WANT THE MACHINE TO REPAIR AS IFB FAILED TO DO THIS.The MACHINE IS USELESS AND I WANT REPLACEMENT OR UPGRADE TO FRONT LOADING WASHING MACHINE.

Machine is still under warranty.



CONSUMER COURT, PLEASE HELP ME

My details:

Name : Sher Singh

IFB Customer number: 2440326
IFB Washing Machine
Model: AW7233
Type: Top Loading

Mobile Number: : 9910116645

Email:csherulov@yahoo.com
Shersingh80@gmail.com