Dear Sir,

This is a formal complaint against my Whirlpool fully automatic front loading washing machine. I had purchased a fully automatic Whirlpool washing machine in May 2005 from Rhythm House, NOIDA, with a 5 year peace of mind plan. But after 2 years my machine started giving me problems and most of the parts were replaced. Then finally one of the part was not available so Whirlpool suggested me to buy back another machine by paying the depreciation amount and get a new machine. I agreed to that as I thought that at least this way my problem will be solved. So in January 2008 I purchased another washing machine through them by paying Rs 11900. I was glad that finally my problem was solved but I was wrong. This was the beginning of a new problem. My new machine started giving me problems right from the start and now after 3 years the machine has all the parts replaced because of its breakdown every now and then. Right now the machine is in AMC and still lying idle for more than 3 months. I am really frustrated now and want whirlpool to take some action and give me refund of my money as I am not interested in using a Whirlpool product anymore because of the hassles. In these 3 years my machine has hardly been used for 6 months because of it not working or part being not available. Now I do not know what to do as I am spending money on getting my clothes washed by a maid servant and incurring a monthly expense which is adding in my expenses even after having a washing machine at home. Please let me know what more information is needed to put forward my complaint to Whirlpool and get an updated and a solution to my problem.

Thanking You,
Dimple Chowdhary